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Full-time Part-timeApprove of CEO
Mark K. Mason
32 Ratings
Pros
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friendly people and good work/life balance (in 5 reviews)
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Great benefits and management; more bank branches are opening nation wide which offers more visibility and recognition (in 6 reviews)
Cons
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Company is growing very fast, but many growing pains to due lack of bank-wide communication and outdated systems (in 3 reviews)
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Poor communication between upper management and middle management (in 3 reviews)
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Helpful (2)
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"Loan Officer"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI have been working at HomeStreet full-time (More than 5 years)
Pros
For a Loan Officer, the compensation is above average, benefits including 401k are also above average, and the product mix is one of the most diverse in the industry. The reputation in the community is also very positive. I admire the company's selectivity in hiring and feel that I am surrounded by the best of the best in our industry.
Cons
The technology is terrible, most notably our origination software which is antiquated. Also, there needs to be more support or tools to help elevate solid producing Loan Officers to the next level.
The biggest hindrance to a Loan Officer at Homestreet achieving the next level of production is how they handle the Loan Officer Assistants. They put monthly quotas on the Loan Officer to determine whether the company will cover that assistant's salary that month or whether the Loan Officer has to pay that assistant out of his or her own pocket. That is appalling to me.
Everybody has a down month now and then, and many times it is due to events beyond your control.
Thus, when a Loan Officer has a down month, the Loan Officer, in turn, earns a lower commission for that month. That is never a good thing when one is straight commission. But then, Homestreet wants to kick you while you're down by taking money out of your already lower commission check to pay your contribution for the assistant. A terrible business model regarding how Loan Officer Assistants are handled. That needs to change.Advice to Management
Remember that the performance of your employees, most notably the Loan Officers, are the reason as to why Homestreet was able to position itself to become public in the first place. Reward and recognize your employees and provide more tools to help your above average employees feel appreciated and also feel as if they are given support and tools to accelerate their career.
HomeStreet 2017-04-03 08:01 PDT -
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"Reconveyance / Lien Release Specialist"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI worked at HomeStreet full-time (More than a year)
Pros
Great management, great atmosphere, great pay
Cons
Not enough communication between departments. Too many programs used for for job functions, none of which talk to each other.
HomeStreet 2017-04-01 17:28 PDT -
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"A Solid Company with Great People Working for It"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at HomeStreet part-time (Less than a year)
Pros
Good compensation, solid benefits, the people are great, management understands things, customers like the smaller, community status, branches trust their employees
Cons
Nothing too terrible, branches are slower than other jobs, could be a bad thing that everyone starts to recognize names and such, potential problems with employees as it's a smaller company
Advice to Management
Keep up the positive outlook and keep the trust in the employees. Maybe make it known to employees that, if they want, career opportunities opening up that they could potentially fill.
HomeStreet 2017-03-13 09:38 PDT -
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"Customer Service Representative"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookDisapproves of CEOI have been working at HomeStreet part-time (Less than a year)
Pros
-Very little stress or pressure on sales
-Community Bank, you'll get to know your customers and community really well. They encourage employees to do community service
-Full benefits for part time employeesCons
-Very old fashion, conservative on deposit holds and loan approval. Management thinks that branches should "build personal relationship with customers" and have them basically doing operation's job besides what normally happen in a branch
-Very unorganized emailsAdvice to Management
Please stop referring customers to call the branch, instead, train the call center and operation to do their actual job. Call center should really be 24 hours since the bank is expanding.
HomeStreet 2017-03-09 19:54 PST -
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"Loan Officer"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at HomeStreet full-time (More than a year)
Pros
Experienced Management who cares about their employees. Supportive, knowledgeable staff always willing to help each other out. Great pay if you produce. Hard work does not go unnoticed.
Cons
Technology challenged(not uncommon for a growing co.). Benefits are okay, could be better. Had to change dentists for the first time in 13 years due to insurance limitations.
Advice to Management
Great job in So Cal!
HomeStreet 2017-01-29 04:48 PST -
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Helpful (1)
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"Good people"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendPositive OutlookDisapproves of CEOI have been working at HomeStreet (More than 3 years)
Pros
- Work/life balance
- Great people and co-workers
- Matching 401K
- Location
- Recent renovations in select departmentsCons
- Lack of benefits compared to other Seattle companies
- Limited opportunities for career growth
- Extremely outdated technology and systems
- Company is growing very fast, but many growing pains to due lack of bank-wide communication and outdated systems.
- Upper managementAdvice to Management
- Provide more outside training opportunities
- Create incentives for long-term employees
- Promote from withinHomeStreet 2017-01-26 11:17 PST -
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Helpful (1)
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"Company going through major transitions"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI worked at HomeStreet full-time (More than a year)
Pros
The company is expanding rapidly so there are great growth opportunities in all organizational functions and positions.
Cons
Turnover is really high and pay is generally low! The company seems to care more about profit than people so there are a ton of mistakes and disparate systems that make life really frustrating. I was promised a customer/people-centric environment and career growth that never came to fruition, which is why I left.
Advice to Management
Put more energy into employee on-boarding, training, nurturing and compensation. While I was there you went from being an amazing local bank that REALLY cared about employees and customers to expecting us to be robots and nickle-and-diming customers.
HomeStreet 2016-11-30 23:46 PST -
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"Information Tech/ Help Desk"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI worked at HomeStreet full-time (More than 3 years)
Pros
Absolutely nothing, horrible management and bias to certain individuals. Unnecessary criticism without any proof. There are no written policies, it's being made up as they go.
Cons
They tolerate employee using recreational drugs.
It should be ok to do what you want to do on your own time, especially when you are out on break or lunch!Advice to Management
Should do random drug test, you will be surprise.
HomeStreet 2016-11-16 16:46 PST -
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"Growing company, fast paced environment, great employees"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendPositive OutlookDisapproves of CEOI have been working at HomeStreet full-time (More than 3 years)
Pros
There was a previous slogan of "Great neighbors, great bankers" and now "There's no place like". There is truth in all of the company slogans and that goes to say the people who work here are amazing to work with. Decent benefits, promoting from within, beautiful corporate office building, plenty of community outreach projects, and constantly changing environment creates an exciting atmosphere.
Cons
Merit increases are barely noticeable and that's if you get one as it's not uncommon here. Every company has it share but this one has way too much politics and favortism. Dynamics here feel very much like a startup and can have you wearing multiple hats. Leadership decisions from some departments will leave you perplexed when it comes to process and decision making. Understaffed departments are key reasons for overworked and under paid staff.
Advice to Management
Embrace change, increase staffing, create competitive wages, regular annual performance evals, and merit increases. More team building exercises or events.
HomeStreet 2016-10-16 22:03 PDT -
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Helpful (2)
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"Bank Branch Manager"
Star Star Star Star Star- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at HomeStreet (More than 10 years)
Pros
Fast growing bank with many opportunities.
Cons
The company often hires from outside rather than internal promotion.
Advice to Management
Promote within the bank.
HomeStreet 2016-07-28 09:10 PDT -
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