Homebase Limited Customer Service Reviews | Glassdoor

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Homebase Limited Customer Service Reviews

Updated Nov 17, 2019

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3.0
58%
Recommend to a Friend
Homebase Limited CEO Damian Mcgloughlin (no image)
Damian Mcgloughlin
0 Ratings
  1. "Helped to serve and assist customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant 

    I worked at Homebase Limited part-time for more than a year

    Pros

    Enjoyable place to work for

    Cons

    Went downhill when bought out by Bunnings

    Homebase Limited2019-11-17
  2. "Lovely staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor 

    I worked at Homebase Limited part-time for more than 5 years

    Pros

    colleagues, working conditions, discount and customers

    Cons

    sometimes supervisor did not post work timetable in time and changes were not advised of

    Homebase Limited2019-10-02
  3. "Terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate 

    I have been working at Homebase Limited part-time for more than 3 years

    Pros

    The people were great, overall easy job

    Cons

    The management was terrible, too much stress placed upon store managers to perform

    Homebase Limited2019-08-29
  4. "Great Company with Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Homebase Limited part-time for more than a year

    Pros

    Great company and family feel to individual stores with great parties and togetherness.

    Cons

    Pay standard for retail and limited earning potential.

    Advice to Management

    work on technology and till systems,

    Homebase Limited2019-08-05
  5. "It was ok"

    StarStarStarStarStar
    Former Employee - Customer Service in Durham, England

    I worked at Homebase Limited full-time for more than a year

    Pros

    Team was fab and a good laugh

    Cons

    Pay was minimum wage unfortunately

    Advice to Management

    Pay more

    Homebase Limited2019-08-08
  6. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Dublin, Dublin
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Homebase Limited part-time for more than 3 years

    Pros

    Culture is great, very supportive management

    Cons

    Nothing I can suggest

    Homebase Limited2018-07-25
  7. Helpful (1)

    "Would of left sooner if not for my colleagues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Desk Supervisor in Southampton, England
    Neutral Outlook
    No opinion of CEO

    I worked at Homebase Limited part-time for more than 3 years

    Pros

    Colleagues in store were great

    Cons

    Store Management bully staff False Promises Made

    Advice to Management

    Treat colleagues better

    Homebase Limited2017-06-18
  8. "Homebase experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Customer Service in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Homebase Limited for more than 5 years

    Pros

    Can be flexible and good fellow employees.

    Cons

    Lack of opportunity to develop.

    Advice to Management

    Talk to staff and support staff members.

    Homebase Limited2017-01-15
  9. "Joke on the shop floor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Glenrothes, Scotland
    Doesn't Recommend
    Neutral Outlook

    I worked at Homebase Limited for more than a year

    Pros

    Discount for staff is handy

    Cons

    Management need trained in job roles instead of Barking orders without knowing solutions themselves

    Advice to Management

    Training on shopfloor for yourselves

    Homebase Limited2017-01-04
  10. "Community atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Desk Supervisor 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Homebase Limited part-time for more than a year

    Pros

    20% discount, above minimum wage for under 18s and pay rise at 18 (not 21), lots of scope for learning new skills

    Cons

    fixed rotas which can be quite inflexible

    Advice to Management

    ensure staff are always listened to

    Homebase Limited2016-11-16
Found 27 reviews