Homejoy Reviews | Glassdoor

Homejoy Reviews

Updated October 12, 2016
71 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Approve of CEO
Homejoy CEO & Co-Founder Adora Cheung
Adora Cheung
40 Ratings

71 Employee Reviews

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Pros
  • Good pay, fully covered medical/dental/vision, free lunch/dinner, good hardware, great people, some fun times (in 5 reviews)

  • Good pay bonuses at up to 100 bucks (in 5 reviews)

Cons
  • lack of transparency- how is the company doing (in 4 reviews)

  • Clients and cleaning professionals was always unhappy with the service (in 4 reviews)

More Pros and Cons

  1. "Amazing group of people, not so amazing at scaling the product."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in San Francisco, CA
    Former Employee - Client Service Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Homejoy full-time (More than a year)

    Pros

    +Free Lunch, +Great Coworkers/Friends, sense of involvement from CEO, Monthly Meetings with CEO, Mandatory Cleaning Test (I thought this was very valuable to understand the product), Smart Bright Group of People.

    Cons

    Pay for Client Service Rep started at $15/hr, unattractive work hours (5am - East Coast Time, to reconcile for New York Customers) Disorganized, made poor decisions to allocate less $$ to Cilent Experiences and then it went downhill. Scaled too much to quickly without perfecting product.

    Advice to Management

    I truly enjoyed working with Adora and Aaron, I know they had great intentions and I would work for them again in a heartbeat. I'm sure they learned a lot from Homejoy and will take it to heart in the future.


  2. "everything bad about this."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They promise you the stars and the moon. It is briefly elating.

    Cons

    Terrible variable hours, impossible to build a career out of, no training, terrible exploitative management.

    Advice to Management

    I'm glad this company went bankrupt. It deserved it.


  3. Helpful (1)

    "Dont apply to this cleaning company"

    Star Star Star Star Star
    Former Employee - House Cleaner
    Former Employee - House Cleaner
    Doesn't Recommend

    Pros

    Good pay for starting rate

    Cons

    After leaving, i heard company stop paying their employees


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Customer Service TL"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good Benefits, relaxed atmosphere and alot of room to grow.

    Cons

    Major turn around, alot of hiring and layoffs


  6. "Culture Issues"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager
    Former Employee - Operations Manager
    Doesn't Recommend
    Negative Outlook

    I worked at Homejoy full-time (More than a year)

    Pros

    some people were talented and interesting

    Cons

    leadership at every level was lacking and there was no one to coach it

    Advice to Management

    NA


  7. "Good experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Sacramento, CA
    Former Employee - Client Service Representative in Sacramento, CA
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    I learn how to write professional emails. Learn how to work in a Call center setting. Free food in the kitchen (Organic). Great staff to work with. Managers go out of their way to work with you before letting you go. Great company concept!

    Cons

    Clients and cleaning professionals was always unhappy with the service. Always had to show empathy via phone, text message and email. Dealt with a lot of irate calls.


  8. "Cleaner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    nothing. everything is horrible. Don't work here.

    Cons

    everything, nothing is good, dont work herre


  9. "horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    competitive salary, catered lunches/dinners, good benefits

    Cons

    Unorganized, inexperienced leadership, and no room for growth


  10. Helpful (1)

    "Intro to Toxic Startup Syndrome"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Coordinator in San Francisco, CA
    Former Employee - Operations Coordinator in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Homejoy (Less than a year)

    Pros

    The normal startups amenities: free lunch everyday, free dinner to encourage you to stay late, fridges full of unhealthy drinks, cupboards full of snacks. Good learning experience, even if difficult and disappointing.

    Cons

    Pretty much everything. Incredibly poor management, even for a startup. Company burned through cash building up an unsuccessful business model that eventually collapsed. Enough said.

    Advice to Management

    Glad that this company came to its logical conclusion by shutting down. I hope that CEO Adora Cheung can use this experience to educate founders on how not to run a startup at her new part-time gig with Y Combinator.


  11. "Amazing team in a tough market"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Francisco, CA
    Current Employee - Manager in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    At Homejoy, I worked with some of the smartest people I've ever met in my career. I was constantly amazed by their innovative solutions, and desire to work together as a team. Everyone is committed to helping not only our customers, but service providers as well.

    Cons

    As a fast-growing startup, we also have our pain points. Constantly evolving organizational structures, and shifting priorities were hard for employees to adjust to all of the time.

    Advice to Management

    Keep a keen eye on contractor happiness!



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