Homejoy Reviews | Glassdoor

Homejoy Reviews

Updated August 21, 2017
73 reviews

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3.2
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Approve of CEO
Homejoy CEO & Co-Founder Adora Cheung
Adora Cheung
42 Ratings

73 Employee Reviews

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  1. "It was a fun ride"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Homejoy full-time

    Pros

    Learned a lot; got the real startup experience. There was so much to do and so little time, I always felt I was on the go. We ended up getting acquired by Google so got a pretty good job there.

    Cons

    Not much. There was some tension between some teams.

    Advice to Management

    Thanks for the ride


  2. "recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in San Francisco, CA
    Current Employee - Recruiter in San Francisco, CA
    Positive Outlook
    Approves of CEO

    I have been working at Homejoy full-time (More than a year)

    Pros

    great flexibility, positivity, fun, creativity, and freedom

    Cons

    there are no cons to list at this time

    Advice to Management

    they're great

  3. "everything bad about this."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They promise you the stars and the moon. It is briefly elating.

    Cons

    Terrible variable hours, impossible to build a career out of, no training, terrible exploitative management.

    Advice to Management

    I'm glad this company went bankrupt. It deserved it.


  4. Helpful (1)

    "Dont apply to this cleaning company"

    StarStarStarStarStar
    Former Employee - House Cleaner
    Former Employee - House Cleaner
    Doesn't Recommend

    Pros

    Good pay for starting rate

    Cons

    After leaving, i heard company stop paying their employees


  5. "Amazing group of people, not so amazing at scaling the product."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in San Francisco, CA
    Former Employee - Client Service Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Homejoy full-time (More than a year)

    Pros

    +Free Lunch, +Great Coworkers/Friends, sense of involvement from CEO, Monthly Meetings with CEO, Mandatory Cleaning Test (I thought this was very valuable to understand the product), Smart Bright Group of People.

    Cons

    Pay for Client Service Rep started at $15/hr, unattractive work hours (5am - East Coast Time, to reconcile for New York Customers) Disorganized, made poor decisions to allocate less $$ to Cilent Experiences and then it went downhill. Scaled too much to quickly without perfecting product.

    Advice to Management

    I truly enjoyed working with Adora and Aaron, I know they had great intentions and I would work for them again in a heartbeat. I'm sure they learned a lot from Homejoy and will take it to heart in the future.


  6. "Customer Service TL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good Benefits, relaxed atmosphere and alot of room to grow.

    Cons

    Major turn around, alot of hiring and layoffs


  7. "Culture Issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager
    Former Employee - Operations Manager
    Doesn't Recommend
    Negative Outlook

    I worked at Homejoy full-time (More than a year)

    Pros

    some people were talented and interesting

    Cons

    leadership at every level was lacking and there was no one to coach it

    Advice to Management

    NA

  8. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Sacramento, CA
    Former Employee - Client Service Representative in Sacramento, CA
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    I learn how to write professional emails. Learn how to work in a Call center setting. Free food in the kitchen (Organic). Great staff to work with. Managers go out of their way to work with you before letting you go. Great company concept!

    Cons

    Clients and cleaning professionals was always unhappy with the service. Always had to show empathy via phone, text message and email. Dealt with a lot of irate calls.


  9. "Cleaner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    nothing. everything is horrible. Don't work here.

    Cons

    everything, nothing is good, dont work herre


  10. "horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    competitive salary, catered lunches/dinners, good benefits

    Cons

    Unorganized, inexperienced leadership, and no room for growth


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