Homeside Financial Employee Reviews about "account manager"
80% would recommend to a friend
(28 total reviews)
Michael Baynes
95% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Management is great with teaching and pushing account managers to be their very best" (in 23 reviews)
- "The 401k match could also be a little better, but this will improve as the company grows in the future" (in 11 reviews)
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Found 28 of over 342 reviews
Updated Nov 2, 2023
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Reviews about "account manager"
Return to all Reviews- 3.0Oct 27, 2016Account ManagerCurrent EmployeeColumbus, OH
Pros
-Great people around you -Happy Hours -Weekly Contest
Cons
Smile and dial. All day, every day. When applying for the position, Homeside does not make you aware of the fact that this is all the job really is. Homeside also fails to give their account managersde also fails to give their account managersde also fails to give their account managers other career paths other than being a Loan Officer. Management does not ask you what career path you want to take within the company thus making advancement limited. Initial compensation (hourly rate) for account managers also depends on whether management likes you or not in the interview process. Every account manager is getting paid differently even though we all do the exact same thing. This makes absolutely no sense
Homeside Financial Response8yHello- Thank you for your review! We are excited to hear that you enjoy the contests, happy hour team building events, and your colleagues! We agree, the best part of Homeside is the amazing people that we have working here! At Homeside, career advancement is something we focus on diligently. Our policy is to look within first to fill positions in all of our departments and many of the positions within our company are currently staffed with individuals that started in our Account Manager position. We have individuals in marketing, human resources, sales, processing, lending coordinators, loan officer assistants, and even vice presidents that started in the account manager role. The examples of career advancement success stories are everywhere and once you get to know our staff and speak with them in regards to their experience at Homeside, you will realize that a majority of them, even high level management, started in this entry level position. In order to get a promotion, they embraced the position, worked hard, set goals, constantly strived to improve. They maintained a good attitude, and jumped at opportunities to get involved in Homeside activities and were ultimately recognized and rewarded for their achievements and efforts with either a promotion or an increase in pay. In regards to account managers being paid different amounts, this is an accurate statement, but it does make sense and is very common in corporate environments. When we hire for the account manager position, we hire college graduates with no experience and we also hire individuals with as much as 10 years’ experience in sales. We take this into account when we make an offer and this plays a role into us deciding what to offer. Many corporations pay differently for the same position based on what the candidate has to offer. We also give raises to individuals that are performing well in this position which is another reason why not all account managers are paid the same wage. Lastly, some of our AM staff are also part time interns and we have a different pay level for our interns as well. Hopefully this clears up any confusion on why account managers would get paid different wages. I would advise speaking to your manager or one of the executives if you still are concerned and they would be happy to review career opportunities, carve out a plan to get you to the next level, and talk through any other concerns you have.
- 5.0Mar 24, 2016Account ManagerCurrent Employee
Pros
The atmosphere is incredible. From the day I started my co-workers and superiors have been welcoming and helpful. It is an upbeat and happy environment that makes the entire experience better. The nature of the job calls for a competitive atmosphere which is accomplished but in a very healthy manner. We push each other to do our best while staying supportive and helpful. Management is great; they're helpful, give solid training and good advice, yet they never give the feeling as through they're breathing down your neck. They definitely lead by example and through respect, rather than fear.
Cons
The biggest downside is the bonus compensation structure. Goals are very number driven, which is understandable, but the structure of the system could be improved. There could be more consideration given to other factors rather than hitting a certain number as an account manager. A more diverse, wider ranging, system would possibly be an improvement as well.
1 - 3.0Sep 21, 2016Anonymous InternFormer Intern
Pros
Easy going, young, fun work environment. Try to help educate you as much as possible.
Cons
All you do as an account manager is cold call people and try to get them to refi. 9-6 work days on the phone nonstop.
1Homeside Financial Response8yThank you for your review! This advice has been sent over to our account management leadership team! We apologize for the tedious nature of the job but are glad you felt the impact of the contact education that we try to provide to build our future Loan Officers and leaders!
- 5.0May 22, 2018Anonymous EmployeeCurrent Employee
Pros
Culture is phenomenal! Difficult to find a company, especially in an industry such as ours, that puts it's people before it's overall success. That is one of the most important aspects of any growing organization. Hours are good, its designed in a way to for all employees to put their best effort in from the start and go into the weekend significantly less drained. The repetitiveness of the Account Manager role is made up for in the relationships and overall daily atmosphere. Creates great habits from the beginning! Overall it's just exciting to see a company grow at the speed that it does and know we all have a major role in that!
Cons
No make or break! Could have another bathroom. Room for growth as far as benefits.
1 - 2.0Jan 27, 2017Anonymous EmployeeFormer Employee, less than 1 yearColumbus, OH
Pros
There are some truly great people that work at Homeside. It is a fun environment for the most part, there are frequent happy hours and catered lunch. They pay for licensing and training. Always hiring because turnover is so high.
Cons
Very high turnover. Its easy to be ranked a best place to work when management 'encourages' everyone to write their reviews while on the clock, with your manager standing over your shoulder. The truth is there is very little honesty from the first interview until your last day. They're salesmen, its their job to sell you on the company and the position and tell you what you want to hear to get you in the door. Pricing is terrible, and you will lose a lot of deals due to it. Benefits aren't great and neither is pay and commission structure. The Account Manager position that you are required to start in is basically telemarketing and making close to 300 cold calls daily. Also the timeline to become a Loan Officer is triple what they will actually tell you. Its closer to 6 months, not 60 days. A lot of favoritism and they reward all of the wrong people. If you came over with them from American Bank, you are treated much better than everyone else and will always be given priority. The quality of leads that they have been purchasing has declined, and management throws a fit when production declines due to it. Be prepared to be given dirty looks by your manager every time you leave your seat. They want you on the phones from 8:59am to 6:01pm. If you aren't a top producer they really do not care about you.
17 - 4.0Mar 8, 2017Account Manager InternFormer Intern, less than 1 yearColumbus, OH
Pros
- Incredible culture -Training/Advice from past Account managers almost daily -Co-workers are really down to earth and willing to help -Easy advancement opportunities if you are good at sales
Cons
-Essentially cold calling but that is how a lot of finance positions begin -Work day was 9:00am-6:00pm...would rather begin and end earlier
1 - 5.0Nov 6, 2015Account ManagerCurrent Employee, less than 1 yearColumbus, OH
Pros
Great atmosphere and great people. Makes coming to work everyday a joy instead of a chore. Management is great with teaching and pushing account managers to be their very best
Cons
Velocify dialer system can be a hassle and pain at times. also noise cancelers should be placed in the account manager section of the office, not just the loan officer side
3Homeside Financial Response8yThank you for the feedback. We continually strive for ways to improve our systems; Velocify is one that we will continue to enhance and improve.
- 5.0Sep 5, 2018Mortgage Loan OfficerCurrent Employee, less than 1 yearNew Albany, OH
Pros
This is the only job I have ever had where I actually enjoy going to work. The culture of the company is amazing. The people I work with aren't just my co-workers but my friends as well. Management has mastered he art of professionalism and fun. The personalized training for Loan Officers was also amazing. A lot of room for moving around the company. Within my first couple months I was already promoted to Loan Officer.
Cons
Account Manager role training's were sometimes not as quality as the Loan Officer training. Account manager role is tedious, but helps significantly when you are moved to an LO.
2 - 5.0Nov 2, 2016Account ManagerCurrent Employee, less than 1 yearColumbus, OH
Pros
Homeside has been an incredible opportunity and easily one of the best places I've worked at yet. I've been here for almost 3 months now as an account manager and am already getting promoted to a Loan Officer. They focus a lot on personal development and aim to make you better every day you come in. Integration for the company starts out at the Account Manager roll, where you make outbound calls to leads, then transfer over to the Loan Officer. Simple Enough! From there depending on which career path you want to take, you can either go the sales route (loan officer) or the production route (loan processor/underwriter). Overall im very satisfied I found Homeside and can see myself working here until I retire.
Cons
If you plan on going the Loan Officer route, try to get signed up for Training Pro (1 week course) before you start so you focus more attention towards it.
1Homeside Financial Response8yThanks so much for the great review & thank you for touching on the various career paths and options available through the Account Manager program! Keep up the hard work & we will keep up the gift cards & competitions.
