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Hootsuite

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Hootsuite Reviews

Updated Jun 21, 2022

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Found 521 of over 590 reviews

4.1
85%
Recommend to a Friend
89%
Approve of CEO
Hootsuite CEO Tom Keiser
Tom Keiser
89 Ratings

What people are saying about Hootsuite

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Social Media Strategy

15d

works at 

SaaS

How do you find using Hubspot to manage your social content, engagement and measurement? I’m considering using it versus other tools out there like Hootsuite. What would you do? 😆 Context: Small tech start up with global audience currently using LinkedIn, YouTube and considering Twitter

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Top Review Highlights by Sentiment

Pros
Cons
  • "Poor management: Too much focus on the task and not the individuals(in 29 reviews)
  • "low pay compare to competitors.(in 28 reviews)
  • "Low Salary, Lack of Promotion, Unless you're in Sales(in 24 reviews)
  • "Lack of leadership and accountability in(in 18 reviews)
  • "many managers promoted to positions they are not qualified for and are not removed when their lack of qualifications has negative consequences(in 11 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Hootsuite and is not affected by filters.

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  1. 5.0
    Current Employee, less than 1 year

    Talented new leadership at the top!

    Aug 2, 2021 - Vice President Enterprise Sales in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The talent here from top to bottom is so impressive. That speaks to the power of the Hootsuite brand – we attract many smart and driven people. The company created the social media management category. The customer list is so big, and the built-in thought leadership and expertise make selling (almost) easy. :) #customerobsessed is one of our guiding principles. Our culture is inclusive and welcoming. The sales team works with an #everyonewins mantra. It's one of the most supportive and positive cultures I've been a part of. Our sales team is loved and respected by all the other teams. It's such a collaborative selling environment where everyone wants to help. We have a great sales tech stack too – Gong, SFDC, Highspot, SalesLoft, etc. Lots of great perks – wellness week, half-day/no meetings Fridays, Mac/Google environment, sweet vacation and health benefits.

    Cons

    We probably hold too many recurring meetings, but our space is changing faster than other SaaS verticals. The no meetings Fridays mean we try to fit in one too many during the week. It's critical to prioritize your calendar and focus on selling.

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  2. 2.0
    Current Employee

    Disappointed.

    Jun 6, 2022 - Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great smart and very helpful colleagues. Everyone will go out of their way to help and offer help. Benefits are nice. Good industry name recognition.

    Cons

    Technology has fallen behind competitors. Several management members are extremely inexperienced and overall unqualified for their roles. Unrealistic growth expectations considering the current place in the market in comparison to competition.

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    2 people found this review helpful
  3. 4.0
    Current Employee, less than 1 year

    Great Product, great people

    Jun 11, 2022 - Senior Account Executive in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great salary and office location. Great product and amazing people. Good place to grow in tech sales.

    Cons

    Working through new start up office set backs and sales motions..etc. typical growing pains when a new office opens.

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  4. 5.0
    Current Employee, less than 1 year

    Great Company!

    Jun 24, 2021 - Sales 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A great team and on-boarding experience!

    Cons

    none to speak of so far

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  5. 3.0
    Current Employee

    Good Product. Decent People. Abysmal Remuneration at all levels.

    Aug 14, 2015 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    > The people are generally great to work with. > People are open to collaboration and you can seek help or advice from anyone regardless of what team they're on which I love. > Both HQ and London offices are great spaces to work in. > Despite some customers who have an "everything now" mentality the vast majority of customers love the product and are continually happy when we release new features.

    Cons

    > The standard of recruitment has dropped in the last 12 months as they seem to be happy to just hire people who can 'do' the job but don't really care about overall success of the company. > The cheapest company I've worked for in the last 10 years in tech. The salaries are abysmal and the benefits are non-existent. A few more benefits exist in HQ (yoga classes, free juice etc) but other regional hubs such as London get salary, healthcare and thats it. Sounds demanding but hate the game, not the player...this is way below tech industry standards. Telling managers to really sell the 'vision' during the recruitment process is all well and good but are employees expected to pay their rent in 'vision' at the end of the month? > Not very strong at retaining top talent. Losing some strong performers due to lack of process or will to keep them.

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    13 people found this review helpful
  6. 2.0
    Former Employee

    Big Opportunity, Heading in Wrong Direction

    Feb 24, 2016 - Customer Success Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some smart people, some opportunities for certification internally, opportunities to work with great, high profile clients, beer in the office, free access to Hootsuite.

    Cons

    Culture rewards having a fun attitude, not getting your work done or even trying to be good at your job; this is true from the top of the company to the bottom. Me-first culture, if you like being recognized for anything, be prepared to scream your own name first. Product team makes large promises they don't deliver upon, have large plans but they fail to deliver or own that failure. Hootsuite's product is getting lapped by their competition and they don't seem to care. Entitled and lazy sales team that blindly follows processes built by management and is incapable of having a natural, solutions-oriented conversation with prospects or existing clients. Those who are capable in management spend their time playing office politics and limiting the exposure and opportunity of those below them.

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    20 people found this review helpful
  7. 5.0
    Current Employee

    The best company I've worked so far

    Sep 28, 2015 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I haven't met a more positive, helpful and mission-focused group of people. People don't go the extra mile because they have to, they do it because they want to. I feels good to be part of that. It's also exciting to work for a fast growing company that has a long term vision for making our clients successful. I love having the excitement of being in a hyper-growth phase, but also taking the 50 year outlook on how we make our clients successful. IPO will be a logical next phase for us because we have happy, long term clients who find great value in partnering with us.

    Cons

    Benefits are below average. Should be an easy fix.

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    2 people found this review helpful
  8. 5.0
    Current Employee, more than 1 year

    Fast Paced and full of opportunity

    Jan 16, 2017 - Anonymous Employee in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Hootsuite is a fast paced environment full of opportunity. Career growth happens not only laterally, but also across geographies and between departments. Managers are committed to their team's growth and development, provided you show initiative, are self-motivated, and can build a business case, overachieve quota/targets, or drive efficiency. If you are a self-starter committed to driving hard for results then this is the place for you.

    Cons

    Some of the legacy staff (particularly in London) are overly negative yet don't have solutions for how to improve. That said they are in the minority and with a new leader in place, I don't expect they will last very long.

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    1 person found this review helpful
  9. 5.0
    Current Employee, more than 3 years

    Great company to experience a business in the exciting stage of hyper-growth, international expansion

    Oct 23, 2014 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing culture that promotes work-life integration (vs 'balance'). Workout during lunch, nap if needed, answer emails and take calls in the evening - do what you need to do to stay healthy, enjoy life and get your work done. A company with a clear, strong vision; encourages employees to be purpose-driven in their work. A collection of young, smart, personable professionals focused on doing good work.

    Cons

    A lot of executive leadership works remotely, which can lead to weaker cohesiveness on teams.

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    1 person found this review helpful
  10. 5.0
    Former Employee

    Good work & life balance - High percentage of employee turnover

    Oct 24, 2015 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company has a good work and life balance to offer its employees. It is a work hard - play hard atmosphere.

    Cons

    The company has a high percentage of employee turnover, i.e. workers who leave the organization and are replaced by new employees.

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    4 people found this review helpful
Viewing 1 - 10 of 521 Reviews

Hootsuite Reviews FAQs

Hootsuite has an overall rating of 4.1 out of 5, based on over 590 reviews left anonymously by employees. 85% of employees would recommend working at Hootsuite to a friend and 73% have a positive outlook for the business. This rating has improved by 8% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Hootsuite employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Hootsuite. This rating has improved by 17% over the last 12 months.

85% of Hootsuite employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Hootsuite 4.3 out of 5 for work life balance, 4.4 for culture and values and 3.8 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Hootsuite to be benefits, career development, culture and the cons to be senior leadership, management, compensation.

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