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Hootsuite Reviews

Updated Jun 9, 2021

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Found 440 of over 492 reviews

3.8
75%
Recommend to a Friend
93%
Approve of CEO
Hootsuite CEO Tom Keiser
Tom Keiser
35 Ratings
Pros
  • "Work life balance is really good(in 42 reviews)

  • "Developers you get to work with are great people for the most part(in 37 reviews)

  • Cons
  • "Constant strategy changes with little transparency from HQ in Vancouver(in 21 reviews)

  • "Growing pains that any company goes through(in 14 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Awesome brand, awesome place to work

      Dec 16, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Industry leader in social media management from individuals to SMB to global enterprises; great brand, company and culture; smart, passionate people; open, regular communication from/with leadership; g

      Cons

      Too many meetings with buildings spread out, I feel like I'm always late.

      2 people found this review helpful
    2. 4.0
      Current Employee, more than 1 year

      the good, the bad and the ugly

      Apr 24, 2019 - Customer Support in Portland, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great company, salary is good and the outlook and internal learning initiatives is unparalleled.

      Cons

      They need to fine tune the post-acquisition processes.

      Continue reading
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    3. 3.0
      Current Employee

      Good Product. Decent People. Abysmal Remuneration at all levels.

      Aug 14, 2015 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      > The people are generally great to work with. > People are open to collaboration and you can seek help or advice from anyone regardless of what team they're on which I love. > Both HQ and London offices are great spaces to work in. > Despite some customers who have an "everything now" mentality the vast majority of customers love the product and are continually happy when we release new features.

      Cons

      > The standard of recruitment has dropped in the last 12 months as they seem to be happy to just hire people who can 'do' the job but don't really care about overall success of the company. > The cheapest company I've worked for in the last 10 years in tech. The salaries are abysmal and the benefits are non-existent. A few more benefits exist in HQ (yoga classes, free juice etc) but other regional hubs such as London get salary, healthcare and thats it. Sounds demanding but hate the game, not the player...this is way below tech industry standards. Telling managers to really sell the 'vision' during the recruitment process is all well and good but are employees expected to pay their rent in 'vision' at the end of the month? > Not very strong at retaining top talent. Losing some strong performers due to lack of process or will to keep them.

      Continue reading
      12 people found this review helpful
    4. 2.0
      Former Employee

      Big Opportunity, Heading in Wrong Direction

      Feb 24, 2016 - Customer Success Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some smart people, some opportunities for certification internally, opportunities to work with great, high profile clients, beer in the office, free access to Hootsuite.

      Cons

      Culture rewards having a fun attitude, not getting your work done or even trying to be good at your job; this is true from the top of the company to the bottom. Me-first culture, if you like being recognized for anything, be prepared to scream your own name first. Product team makes large promises they don't deliver upon, have large plans but they fail to deliver or own that failure. Hootsuite's product is getting lapped by their competition and they don't seem to care. Entitled and lazy sales team that blindly follows processes built by management and is incapable of having a natural, solutions-oriented conversation with prospects or existing clients. Those who are capable in management spend their time playing office politics and limiting the exposure and opportunity of those below them.

      Continue reading
      20 people found this review helpful
    5. 5.0
      Current Employee

      The best company I've worked so far

      Sep 28, 2015 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I haven't met a more positive, helpful and mission-focused group of people. People don't go the extra mile because they have to, they do it because they want to. I feels good to be part of that. It's also exciting to work for a fast growing company that has a long term vision for making our clients successful. I love having the excitement of being in a hyper-growth phase, but also taking the 50 year outlook on how we make our clients successful. IPO will be a logical next phase for us because we have happy, long term clients who find great value in partnering with us.

      Cons

      Benefits are below average. Should be an easy fix.

      Continue reading
      2 people found this review helpful
    6. 5.0
      Current Employee, more than 1 year

      Fast Paced and full of opportunity

      Jan 16, 2017 - Anonymous Employee in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Hootsuite is a fast paced environment full of opportunity. Career growth happens not only laterally, but also across geographies and between departments. Managers are committed to their team's growth and development, provided you show initiative, are self-motivated, and can build a business case, overachieve quota/targets, or drive efficiency. If you are a self-starter committed to driving hard for results then this is the place for you.

      Cons

      Some of the legacy staff (particularly in London) are overly negative yet don't have solutions for how to improve. That said they are in the minority and with a new leader in place, I don't expect they will last very long.

      Continue reading
      1 person found this review helpful
    7. 5.0
      Current Employee, more than 3 years

      Great company to experience a business in the exciting stage of hyper-growth, international expansion

      Oct 23, 2014 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing culture that promotes work-life integration (vs 'balance'). Workout during lunch, nap if needed, answer emails and take calls in the evening - do what you need to do to stay healthy, enjoy life and get your work done. A company with a clear, strong vision; encourages employees to be purpose-driven in their work. A collection of young, smart, personable professionals focused on doing good work.

      Cons

      A lot of executive leadership works remotely, which can lead to weaker cohesiveness on teams.

      Continue reading
      1 person found this review helpful
    8. 4.0
      Former Employee, more than 3 years

      Hootsuite

      Jan 13, 2016 - Sales in Boxford, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Many very bright, hard working people and a vibrant corporate culture. Exciting and rapidly growing & changing market and Hootsuite is an industry leader.

      Cons

      Services need to be simplified and better, more direct marketing to user applications, especially for sales teams for social selling. Vertical industry selling/marketing teams and focus would also help. Many new nice competitors make growth difficult.

      Continue reading
      5 people found this review helpful
    9. 5.0
      Former Employee

      Good work & life balance - High percentage of employee turnover

      Oct 24, 2015 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company has a good work and life balance to offer its employees. It is a work hard - play hard atmosphere.

      Cons

      The company has a high percentage of employee turnover, i.e. workers who leave the organization and are replaced by new employees.

      Continue reading
      4 people found this review helpful
    10. 5.0
      Current Employee

      Amazing place to work

      Feb 5, 2015 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working with Smart, Talented and motivated people. Making a difference working for a company with a social conscience Company is growing quickly, there are tons of opportunity for growth Fun, quirky culture Amazing teamwork Yoga room, Gym, HootDogs, HH Fridays, the list is almost endless Amazing environment, couldn't be happier love my job more

      Cons

      If you don't like fast-paced, dynamic and fun it's not the place for you.

      Continue reading
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