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Hootsuite

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Hootsuite

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Hootsuite Employee Reviews about "culture"

Updated Oct 6, 2022

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Found 229 of over 650 reviews

4.0
75%
Recommend to a Friend
70%
Approve of CEO
Hootsuite CEO Tom Keiser
Tom Keiser
124 Ratings

What people are saying about Hootsuite

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Top Review Highlights by Sentiment

Pros
Cons
  • "Poor management: Too much focus on the task and not the individuals(in 31 reviews)
  • "low pay and nearly impossible lateral/upward movement.(in 29 reviews)
  • "Lack of leadership and accountability in(in 24 reviews)
  • "Low Salary, Lack of Promotion, Unless you're in Sales(in 23 reviews)
  • "many managers promoted to positions they are not qualified for and are not removed when their lack of qualifications has negative consequences(in 12 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

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Reviews about "culture"

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  1. 4.0
    Current Employee, more than 1 year

    Easygoing culture with some good opportunities

    Mar 6, 2017 - Junior Software Developer in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people, laid-back and social work environment, but mostly respectful of developers' need for focus. Compassionate and reasonable people in leadership/management, at least in the technical part of the organization. Good work-life balance, very few people choose to work long hours or weekends. Great insurance and decent benefits; gym, yoga, and massage all offered on-site. There is a well-equipped music rehearsal room, which is an awesome perk that I've never seen before. Weekly social with open taps for beer, wine, and cider. Cool facilities with lots of space. Opportunities for growth and learning if you look for them. Rate of growth is crazy and performance can be rewarded with pretty fast promotion. Enthusiasm for integrating new ideas and technology seems strong. Technical employees get high-end laptops and the company doesn't seem to be stingy when it comes to training and professional development. Some good in-house knowledge sharing as well. Decision-making process is decentralized, so teams have a LOT of autonomy in setting their direction; you rarely feel like you're following orders. Trust is high; not a lot of bureaucracy around things like equipment or facilities.

    Cons

    Immature and inefficient technical processes. Some systems are brittle and tightly-coupled, causing frustrations in day-to-day work; ownership of systems is in some cases uncertain and no one wants to take responsibility for improving or decoupling them. Overall productivity does not seem especially high. Quality of extant code, processes, documentation, and development tools is inconsistent, although new projects seem to be adopting better practices. Lack of standardization around e.g. internal APIs. Ops is probably understaffed, or just insufficiently automated. Technical employees are a minority, although it's still a lot of people. Dev has a good culture but is pretty segregated from the rest of the company (largely sales). The messaging from up top sometimes feels kind of sales-heavy ('rah rah let's crush those targets' and the devs all roll their eyes). The decentralized structure, as well as fast pace of growth and change, means you need to interact with a lot of different people in day-to-day work, which can be plus; but if you're not socially outgoing, it could be really difficult to solve problems. You often have to initiate contact with a few different people to get anything done. There is not a lot of structure or hand-holding around onboarding either, get used to asking lots of questions or you will waste a lot of time reinventing things.

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  2. 2.0
    Current Employee, more than 1 year

    Vancover has better options

    Nov 12, 2020 - Technical Lead in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Smart engineers that genienly care about each other's success - Strong, progressive culture at the lower ranks (manager and below) - Collaborative work environment in most development and operation teams - New CEO might turn things around?

    Cons

    - Work culture and work-life balance depends a lot on the team you're in - Conservative and homogenous culture at the higher ranks (directors and above) - No diversity at all (directors and above) - Women and people of color make less than white males doing the same job (as assessed by a third party auditor) - Pay is below market (as assessed by a third party auditor) - Stock options (RSUs) and benefits are well below market - No long-term innovation or competitive strategy - High turnover + hiring freeze = overworked teams - Huge employee retention issues

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    12 people found this review helpful
  3. 3.0
    Current Employee

    .

    Aug 9, 2022 - Account Executive in Sydney, NS
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture collaborative and fun

    Cons

    canada arm have control over everything

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  4. 4.0
    Former Intern, less than 1 year

    Great place to have an internship, learned a lot

    Nov 7, 2016 - Software Developer Co-Op in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great technology culture with a focus on choosing the right technology for the job and a really cool architecture that made everything really seamless. Common-sense and flexible management that gave a lot of legroom; they let you work in the way you work best.

    Cons

    The pay isn't exceptional, but it's pretty expected for a Vancouver intern salary. I also heard that they were starting to implement a plan under which more experienced interns are paid more, which means that things are starting to get better.

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  5. 3.0
    Former Employee, more than 1 year

    Culture is nice, but not everything

    Sep 10, 2015 -  in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The culture is very real and I say this because a lot of companies promote a similar culture and don't deliver. Hootsuite's culture is genuine. You'll meet some of the smartest people working here, who inspire you to be passionate about your work.

    Cons

    The culture is amazing, but it's also their excuse for extremely low salaries. The pay is shockingly low for the work you do and the increases are minimal. There are so many smart people in the company, but with hyper growth HR and the management team seem to have gotten lazy with hiring. They hire inadequate people and people who have no passion for their work, which lowers morale. Management also doesn't seem to act on these issues at all.

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    7 people found this review helpful
  6. 5.0
    Former Employee, more than 1 year

    All-around a fair and interesting work environment

    Sep 28, 2019 - Solutions Consultant in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Before I go on, quick note: everything varies team to team, leader to leader. If you're considering working at Hootsuite, I strongly recommend speaking to a few people currently on the team you're interested in joining. -Flexible work culture: Employees are trusted to fulfill their responsibilities on their own accord. Work times, locations, and approach can all be molded to your lifestyle. This of course varies team-team though. I also felt that most colleagues were relatively easy-going. -Collaborative: Generally, in my experience, teams are collaborative and open to cross-silo input. -Room for Creativity: Despite Hootsuite's size, there are processes that are lacking or outdated. As such, there's room to shape the role that you're in and bring new ideas forward. I never felt beholden to a certain approach to anything. -Interesting Product, Ecosystem, and Partners: Hootsuite is so much more than the simple social media scheduling tool you may know about. There's several modules within the enterprise platform, multiple partners to resell, and 200+ tech ecosystem integrations - all of which make selling and supporting Hootsuite intellectually more interesting than you may think. Broad Scale: Hootsuite has an impressive footprint across small, medium, and large businesses, across multiple verticals. This helps reduce monotony in sales + service roles.

    Cons

    While I really enjoyed working at Hootsuite, every pro listed above does come with a downside. Product Strategy: The product direction can be spread between to SMB, Mid-Market, and Enterprise needs. It's challenging to do anything particularly unique with that broad of a focus. Visibility = Work Quality: At times, it feels like the ability to sell your work internally is equally important to the actual work that you do. There's so much happening at all times, so you do need to invest time into internal visibility in order to gain recognition and respect internally. As such, there can be unintentional bias against introverts or employees that don't focus on this. This could just be a reality in larger companies though (I came from smaller companies <100 people where the internal schmoozing / selling was as necessary). Pace: While the business is still growing, it's no longer in hyper-growth mode. If you're looking for something extremely fast paced, this isn't it.

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    12 people found this review helpful
  7. 5.0
    Current Employee, more than 1 year

    Amazing people! Great culture!

    Dec 14, 2016 - Senior Software Engineer in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people that I work with everyday are amazing and talented. They create a very safe space where I can innovate. The management is great as well! The culture in my team is something that is really unique and is one of the reasons I love working here.

    Cons

    I would like a little bit more investment in retaining the current employees.

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  8. 5.0
    Former Intern, less than 1 year

    Great place to work

    Feb 23, 2017 - Co-Op Software Developer in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Great coworkers - Has very good processes for software development. - Good culture that encourages learning and trying new things - Working a transitioning to modern technologies - Really good work life balance

    Cons

    - Still using a lot of legacy technologies - Not much work being done in interesting areas like systems and machine learning - At times company seemed cheap e.g. making employees pay for swag

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    2 people found this review helpful
  9. 4.0
    Current Employee, less than 1 year

    Chaotic Good

    Feb 22, 2017 - Sales in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Strong recent acquisitions has empowered the company's platform offering. Extremely experienced team members and leadership give confidence. Industry leader, with an ever expanding product base enabling larger deal sizes and more opportunities generally. Startup-ish culture; there's a trend towards corporate attitudes in the company driven by a desire to be more mainstream. This is crushing the culture a little but to be expected.

    Cons

    Salaries are far sub-par to any industry competitors, aside from actual startups. They ride on being a startup but in reality they are an established company using the word to justify being chaotic, disorganised and poor paying salaries. Many employees have to treat Hootsuite as a career stepping stone, knowing that it's salary isn't sustainable over time and so it's a stronger "Resume player" than anything else.

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    6 people found this review helpful
  10. 4.0
    Current Employee, more than 5 years