Hootsuite Employee Reviews about "growing pains"

Updated Jun 5, 2018

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3.7
68%
Recommend to a Friend
100%
Approve of CEO
Hootsuite CEO Tom Keiser
Tom Keiser
2 Ratings
Pros
Cons
  • "Vancouver is really still the heart of the organization and it feels like good work in the Toronto office goes unnoticed(in 19 reviews)

  • "Growing pains that any company goes through(in 14 reviews)

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Reviews about "growing pains"

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  1. "Lots of potential"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Software Developer Co-Op in Vancouver, BC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hootsuite for less than a year

    Pros

    - There is a lot of work to be done - Heavy emphasis on learning - Not afraid to try out new things - Dogs! - Plenty of time to have a good time

    Cons

    - Growing pains - Processes are still being ironed out

  2. Helpful (1)

    "Fun and exciting"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSM in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time for more than a year

    Pros

    Lots of change and an ability to dig into to every department in the company

    Cons

    Growing pains that any company goes through

    Continue reading

  3. Helpful (5)

    "5 Amazing Years"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hootsuite full-time for more than 5 years

    Pros

    - Couldn't speak highly enough about my 5 years at Hootsuite and would recommend the company to anybody considering an application or actively interviewing. - As I exceeded targets, opportunities to take on additional responsibility were presented to me and was promoted through the business on multiple occasions. - Had the opportunity to work in an International office and gain that experience as well - Absolutely loved the flat nature of the business and that any C-Suite leader had time to answer questions throughout the day. - Lastly, left the company with an amazing professional and personal network. The people are truly what make this organization so amazing

    Cons

    - Not many companies grow from 150 to +1000 employees in 5 years, which naturally causes some growing pains. The biggest recommendation I'd give to new employees is to take the initiative in shaping the direction of your career and seek out mentors that know how to navigate the hyper-growth. With such growth, it's possible that your next job doesn't exist yet. It's critical to have those conversations early to ensure all parties are aligned on where you want to go next. Not a Con, but rather a fun challenge to work through.

  4. Helpful (17)

    "It's a joke"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hootsuite full-time for more than a year

    Pros

    - some good coworkers - office perks - product not bad - can bring your dog into work (too often, however, I see pet owners cleaning up after their dogs have done their business on the carpet)

    Cons

    - broculture (bad) - HR is useless - It's all politics - The CEO has made homophobic and sexist comments - one which was public on Twitter. He seems more concerned with self promotion and partying - Poor leadership across the board (especially sales) - high turnover - very poor at change management -lack of training They brand themselves differently as to what they actually are. All the "cool", "hipster", flex hour etc vibe is all dependent on being a favourite; there are different rules for different people. Do not expect anything to be confidential or for HR to do anything that is actually HR. I have a difficult time taking HR seriously when they participate in offsite activities in which hallucinogens are openly served and therefore must be condoned. How can they be objective in the workplace after grinding with staff in hot springs at an offsite event? Where are the boundaries? Most activities revolve around alcohol and drinking in excess. Culture: there is little substance behind the traditional office perks, which probably appeals to those with little work experience and think fresh fruit is cool. They always say they are "transitioning from a startup to a global company" but the constant "growing pains" from this "transition" seems more like an excuse for bad behaviour, bad decisions and incompetence - the fact is they don't appropriately address the bad behaviour (from people they like) and have little structure in the way of policies or direction. Sales "leadership" is TERRIBLE and has made numerous inappropriate and degrading comments to staff. Favouritism is huge here with many people getting jobs because they know or are friends with leadership. They endorse and publicize the "employee manifesto" and the concept of #BSU when the reality is this: you can only BSU and offer your opinion if you're a favourite and part of the clique. If you BSU and you aren't a favourite you'll be fired after a while. Also, the manifesto was made years ago by employees who have likely left the organization; it's outdated and doesn't reflect who they REALLY are. It's mainly for PR.

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  5. Helpful (31)

    "New Execs don't get it"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Executive in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Hootsuite full-time for more than 3 years

    Pros

    A great culture, interesting people and a spirit of innovation. Great offices and the sector is fascinating. The CEO is a visionary and truly cares about his team and company

    Cons

    About 18 months ago the company started hiring senior execs from larger enterprise software companies with the plan that these senior hires would help scale the company. With the exception of the CFO this has not happened. The head of sales has instituted a culture of finger pointing and nepotism that will be familiar to many and would/could be tolerated if the previous culture hadn't been so innovative, inclusive and powerful. For some reason the culture and spirit that made the company is now viewed as a weakness and it has been replaced by a boring, soulless, 90's software sales culture that is chasing the good people out and replacing them with people who only want a job. Much of this is normal growing pains but the senior business team sees Vancouver as a weakness, and our 15+M users as evidence that we don't/can't sell high enough. The net result of all of this is negativity, a culture of old white guys who don't understand social and might as well be selling hardware in 1998. This is shaping up to be a classic business case of what not to do.... I have seen this before at other companies, thinking that the original team that came up with the idea, grew the company, and took the risks isn't smart enough to evolve. It is almost always a mistake and this will be as well. Sales at Hootsuite under the new Enterprise dream team haven't improved, growth has slowed and turnover has skyrocketed. They all work remotely, fly in to berate people, talk only to each other and never show up for company parties, social friday's or even end of quarter. It is really sad to see.

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  6. "Strategist"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time

    Pros

    Youthful, energetic, hard-working, and dedicated culture. Work is not limited by one's job title. Going outside one's job description to pave a career path is encouraged. Open concept office. Flexible work environment. Dog friendly.

    Cons

    Youthful culture may not be for everyone. Company growing pains are difficult, especially coming from a more mature business background.

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  7. "Big things on the horizon"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time for more than a year

    Pros

    It's been a crazy journey with Hootsuite over the past year. I've never grown or learned so much in a company - great things are on the horizon for 2017. - Personal Growth - Huge opportunities for career progression if you're a hustler (#BSU) and for those with the travel itch, the ability to work abroad in the global offices. - Executive Leadership - The talent this company is bringing in is awesome. The execs have brought huge changes over 2016. I especially love our CEO's transparency with weekly video updates to share what's happening at the company to connect our global offices and all departments. - Product & Customer Success - This ain't going to be no Blackberry failure story. Hootsuite's ramped up product innovation to excel in this fast-paced, competitive industry and customer success team is going above and beyond for our world class customers to keep them happy and tell their amazing stories. - Benefits - Salaries are getting more competitive, vacation is great and you'll find the most amazing community of owls (many who will become close friends).

    Cons

    Yeah, there's been many growing pains and we've lost a lot of the core OG Hootsuite people which has dampened morale a bit, but we've preserved the important values of our culture and we're shedding our start-up image to become a more respected Enterprise company.

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  8. "Progressive vision - be ready to blaze your own path"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time for more than 3 years

    Pros

    - lots of autonomy and the ability to take on new responsibility - genuinely vibrant culture - exciting industry with lots of growth potential - CEO who's 100% focused on the business and genuinely cares about employees

    Cons

    - organizational growing pains from expanding so quickly (from loose, informal startup to enterprise-level company) - have to be very self motivated to find and pursue the path you want within the company - some turnover issues impacting continuity

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  9. "Strong values driven by leadership"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hootsuite full-time for more than a year

    Pros

    -Own your work -Core values that a) Matter b) are actually lived by 99% of employees including leadership -Work on high visibility projects -More mature than a startup, less corporate than full enterprise -If you work hard and with intelligence you will be rewarded -Not a culture for whiners... if you don't like it, build a better way but don't expect a handout *I see some complaints about lack of transparency and I TOTALLY disagree with those. Maybe this was their first job or something. As someone who knows what it's like to work for organizations w/ 20,000+ employees... this is about as transparent as it gets. I love the level of transparency from the C-Suite -- you don't get that everywhere.

    Cons

    If you work hard and have no clue what you're doing... you will spin your tires and flounder (in my org, at least, leadership is there to guide you not babysit you). Process oriented growing pains of a maturing startup <-- Not really a con, but come in expecting to find elements that need to scale from a startup to an enterprise (and have the mindset that you can contribute to that growth).

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  10. "Fast Paced with Some Growing Pains"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hootsuite full-time

    Pros

    Amazing people, exciting fast paced space to be working in.

    Cons

    Some growing pains as to be expected with hyper-growth, some processes still being refined and internal communication being improved. Compensation could be better.

Found 14 reviews