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Hootsuite

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Hootsuite Employee Reviews about "hootsuite"

Updated Nov 17, 2021

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Found 95 of over 580 reviews

4.1
86%
Recommend to a Friend
92%
Approve of CEO
Hootsuite CEO Tom Keiser
Tom Keiser
88 Ratings

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Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Top Review Highlights by Sentiment

Pros
Cons
  • "Poor management: Too much focus on the task and not the individuals(in 31 reviews)
  • "low pay compare to competitors.(in 26 reviews)
  • "Low Salary, Lack of Promotion, Unless you're in Sales(in 24 reviews)
  • "Lack of leadership and accountability in(in 17 reviews)
  • "many managers promoted to positions they are not qualified for and are not removed when their lack of qualifications has negative consequences(in 11 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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Reviews about "hootsuite"

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  1. 5.0
    Current Employee, less than 1 year

    Talented new leadership at the top!

    Aug 2, 2021 - Vice President Enterprise Sales in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The talent here from top to bottom is so impressive. That speaks to the power of the Hootsuite brand – we attract many smart and driven people. The company created the social media management category. The customer list is so big, and the built-in thought leadership and expertise make selling (almost) easy. :) #customerobsessed is one of our guiding principles. Our culture is inclusive and welcoming. The sales team works with an #everyonewins mantra. It's one of the most supportive and positive cultures I've been a part of. Our sales team is loved and respected by all the other teams. It's such a collaborative selling environment where everyone wants to help. We have a great sales tech stack too – Gong, SFDC, Highspot, SalesLoft, etc. Lots of great perks – wellness week, half-day/no meetings Fridays, Mac/Google environment, sweet vacation and health benefits.

    Cons

    We probably hold too many recurring meetings, but our space is changing faster than other SaaS verticals. The no meetings Fridays mean we try to fit in one too many during the week. It's critical to prioritize your calendar and focus on selling.

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  2. 2.0
    Former Employee

    Big Opportunity, Heading in Wrong Direction

    Feb 24, 2016 - Customer Success Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some smart people, some opportunities for certification internally, opportunities to work with great, high profile clients, beer in the office, free access to Hootsuite.

    Cons

    Culture rewards having a fun attitude, not getting your work done or even trying to be good at your job; this is true from the top of the company to the bottom. Me-first culture, if you like being recognized for anything, be prepared to scream your own name first. Product team makes large promises they don't deliver upon, have large plans but they fail to deliver or own that failure. Hootsuite's product is getting lapped by their competition and they don't seem to care. Entitled and lazy sales team that blindly follows processes built by management and is incapable of having a natural, solutions-oriented conversation with prospects or existing clients. Those who are capable in management spend their time playing office politics and limiting the exposure and opportunity of those below them.

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    20 people found this review helpful
  3. 5.0
    Current Employee, more than 1 year

    Fast Paced and full of opportunity

    Jan 16, 2017 - Anonymous Employee in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Hootsuite is a fast paced environment full of opportunity. Career growth happens not only laterally, but also across geographies and between departments. Managers are committed to their team's growth and development, provided you show initiative, are self-motivated, and can build a business case, overachieve quota/targets, or drive efficiency. If you are a self-starter committed to driving hard for results then this is the place for you.

    Cons

    Some of the legacy staff (particularly in London) are overly negative yet don't have solutions for how to improve. That said they are in the minority and with a new leader in place, I don't expect they will last very long.

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    1 person found this review helpful
  4. 4.0
    Former Employee, more than 3 years

    Hootsuite

    Jan 13, 2016 - Sales in Boxford, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Many very bright, hard working people and a vibrant corporate culture. Exciting and rapidly growing & changing market and Hootsuite is an industry leader.

    Cons

    Services need to be simplified and better, more direct marketing to user applications, especially for sales teams for social selling. Vertical industry selling/marketing teams and focus would also help. Many new nice competitors make growth difficult.

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    5 people found this review helpful
  5. 1.0
    Current Freelancer

    Experience with Interviewing

    Jul 6, 2015 - Anonymous Freelancer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Hootsuite wants to make working there and interviewing a two way conversation - very open and friendly

    Cons

    Horribly long wait even if you are a very strong candidate sent directly to hiring managers through a former co-worker No one will get back to you and tell you what is going on

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    1 person found this review helpful
  6. 5.0
    Current Employee, more than 1 year

    Love being part of the nest!

    Sep 14, 2021 - Recruiter in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    • A lot of growth opportunities! From our stretch program, learning budgets, Hootsuite Academy, projects, internal roles and company growth - there are a lot of ways you can grow and learn here. Also, reach out to anyone on the Learning team to find out about more courses/professional development. • Company benefits - include RSP matching, lifestyle spending account, and all vision/dental/health coverage. • Sense of community. Everyone is very supportive here, inclusive, collaborative and such a great bunch of peeps. Very much a sense of belonging • Flexibility in your role - we're beyond the state of a startup but there's still tons of flexibility and innovation in your role. Own it! • the Talent Acquisition team is beyond words. We're such a fun team, everyone is very supportive. The Chief of People(Tara) is very involved in all areas of the company (not just the People team) and really listens to the Owls and what we want • Strong DEI initiatives. We're not performative! There's a ton of ways we foster DEI and a sense of belonging. Chat with the People team or a Recruiter about all things DEI.

    Cons

    It's great here! But if you don't like being in a busy environment or can't have an agile work mindset - this isn't for you. You'll always be challenged and busy in your role at Hootsuite.

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  7. 4.0
    Former Employee, more than 5 years

    Great company to grow at, but not a long term place.

    Oct 10, 2021 - Enterprise Account Executive in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Early days Hootsuite was a high energy, fun, collaborative company where new ideas were valued and everyone could get behind a common goal. It seems most of their growing pains are behind them, and after a couple years of turmoil and high employee churn the new CEO and leadership have stabilized the ship and focused on employees and customers instead of their own ambitions.

    Cons

    Between 2014-2017 the company was constantly pivoting between focusing on the enterprise vs. self-serve market. It took them 3 years to decide on the Enterprise SMB niche as their sweet-spot. This was the cause of tremendous growing pains, largely attributable to the CEO's inability to make up his mind. This was reflected in the string of failed acquisitions (Brightkit, Zeetl, Adespresso, Liftmetrix) and failed expansions (Singapore, Brazil, Industry Principal team, etc.) While most of these issues seem to be in the past, there is still one lingering large issue at Hootsuite: their development team has almost no connection to customers, and is not accountable to customer success. Their product team never talked to customers. Things like customer advisory boards, customer facing roadmap feedback sessions, product ownership of showstopping critical bugs, etc. Were never implemented. As a result the product team is often building product in a vacuum, caring only about cool new projects that can further their careers rather than maintaining critical functionality customers rely on.

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    2 people found this review helpful
  8. 4.0
    Current Employee

    Lovely place to work

    Nov 17, 2021 - Senior Manager in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Hootsuite has always been an org that cares deeply about its employees. There are lots of supports and perks and activities and benefits. It's actually hard to keep track sometimes. Comp has been calibrated and is consistent and competitive across the board. No exceptions.

    Cons

    - Tremendous volumes of information to digest. You need to be skilled at filtering out the noise and focusing on what's important for your role. - Progress with product development feels slow, and we'd all like to see it move faster.

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  9. 1.0
    Current Employee, more than 3 years

    A mess - wouldn't touch with a bargepole

    Aug 5, 2021 - Sales Executive in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - a chill environment - you can get by not doing a lot if you keep your head down - some basic internet co perks - coffee, snacks - pay is pretty good depending on where you live. Benefits improved a lot. - Not many options in Vancouver - a lot of people are leaving so good job security if you want to stay - umm

    Cons

    - Legacy HS people don't want anything to change. Anyone that cares enough to challenge the legacy is pretty quickly shouted down, pushed out, or leaves. - Sprout - $4.5B valuation+, Sprinklr - $350MM raise and upcoming IPO, Hootsuite... - The people put into leadership positions are often the weakest of the bunch (except for current head of CS and Commercial Sales - everyone else...) - Recent leadership hires - don't even know where to start.

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    8 people found this review helpful
  10. 2.0
    KEY NOT FOUND: jobLine.self_employ-former

    Fun Workspace and Solutions/Industry - Brutally low salary

    Jul 26, 2021 - CEO-Founder in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    fun workspace, fun industry to be working in, get paid full comissions on all partner products so you are essentially an account executive for hootsuite, brandwatch, talkwalker, zerofox and more.

    Cons

    brutally low salary with little to no commitment to increasing over years with great performance. salary increases of 4k per year is normal for good performance. C level management has changed 3 times in the last 5 years. Product development pipeline is not based on client or industry problems which results in competitors beating them out often by having the features clients need in an ever evolving space. MASSIVE client churn happening, almost 20% yearly.

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