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Hootsuite Employee Reviews about "leadership"

Updated Aug 10, 2022

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Found 93 of over 606 reviews

4.2
86%
Recommend to a Friend
93%
Approve of CEO
Hootsuite CEO Tom Keiser
Tom Keiser
95 Ratings

What people are saying about Hootsuite

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Top Review Highlights by Sentiment

Pros
Cons
  • "low pay and nearly impossible lateral/upward movement.(in 30 reviews)
  • "Poor management: Too much focus on the task and not the individuals(in 28 reviews)
  • "Low Salary, Lack of Promotion, Unless you're in Sales(in 22 reviews)
  • "Lack of leadership and accountability in(in 20 reviews)
  • "many managers promoted to positions they are not qualified for and are not removed when their lack of qualifications has negative consequences(in 12 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

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Reviews about "leadership"

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  1. 1.0
    Current Employee, more than 1 year

    Hootsuite has lost its directions

    Nov 5, 2017 - Account Executive in London, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some nice people, some perks; opportunity to meet mid-big clients. Great place for those who want to practice office politics, especially in London office.

    Cons

    Very poor senior management; EMEA leadership t has completely lost any directions and ask ask lower management what to do next (which has no clue). Partnership team in EMEA is run by clowns (GM's dogs), Account management is overwhelmed. Pay is lower than industry standards... unless you are very good with office politics ;)

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    9 people found this review helpful
  2. 5.0
    Current Employee

    Good

    Jun 16, 2020 - Customer Success Specialist in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Small company ideals with a growing big company mindset.

    Cons

    None that I can easily think of just yet - it's a tough time for businesses globally and with that, Hootsuite is fairing well. Good choices the leadership has made in the past has us weathering the storm well.

    1 person found this review helpful
  3. 1.0
    Current Employee, more than 1 year

    It's a joke

    Sep 17, 2017 - Anonymous Employee in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - some good coworkers - office perks - product not bad - can bring your dog into work (too often, however, I see pet owners cleaning up after their dogs have done their business on the carpet)

    Cons

    - broculture (bad) - HR is useless - It's all politics - The CEO has made homophobic and sexist comments - one which was public on Twitter. He seems more concerned with self promotion and partying - Poor leadership across the board (especially sales) - high turnover - very poor at change management -lack of training They brand themselves differently as to what they actually are. All the 'cool', 'hipster', flex hour etc vibe is all dependent on being a favourite; there are different rules for different people. Do not expect anything to be confidential or for HR to do anything that is actually HR. I have a difficult time taking HR seriously when they participate in offsite activities in which hallucinogens are openly served and therefore must be condoned. How can they be objective in the workplace after grinding with staff in hot springs at an offsite event? Where are the boundaries? Most activities revolve around alcohol and drinking in excess. Culture: there is little substance behind the traditional office perks, which probably appeals to those with little work experience and think fresh fruit is cool. They always say they are 'transitioning from a startup to a global company' but the constant 'growing pains' from this 'transition' seems more like an excuse for bad behaviour, bad decisions and incompetence - the fact is they don't appropriately address the bad behaviour (from people they like) and have little structure in the way of policies or direction. Sales 'leadership' is TERRIBLE and has made numerous inappropriate and degrading comments to staff. Favouritism is huge here with many people getting jobs because they know or are friends with leadership. They endorse and publicize the 'employee manifesto' and the concept of #BSU when the reality is this: you can only BSU and offer your opinion if you're a favourite and part of the clique. If you BSU and you aren't a favourite you'll be fired after a while. Also, the manifesto was made years ago by employees who have likely left the organization; it's outdated and doesn't reflect who they REALLY are. It's mainly for PR.

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    17 people found this review helpful
  4. 4.0
    Current Employee

    "On your own destiny"

    Dec 13, 2016 - Account Executive in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Freedom to succeed; lots of autonomy. - If you speak up your voice will be heard and people with initiative can earn leadership opportunities. - Rapidly growing company, with great potential to take on a number of roles and gain incredible experience quickly.

    Cons

    - Compensation could be better. - Nothing is really given to you, other than a laptop and Hootswag ;-) You have to own your own success and be ready to be accountable.

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  5. 5.0
    Current Employee, more than 1 year

    Strong values driven by leadership

    Dec 13, 2016 - Anonymous Employee in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Own your work -Core values that a) Matter b) are actually lived by 99% of employees including leadership -Work on high visibility projects -More mature than a startup, less corporate than full enterprise -If you work hard and with intelligence you will be rewarded -Not a culture for whiners... if you don't like it, build a better way but don't expect a handout *I see some complaints about lack of transparency and I TOTALLY disagree with those. Maybe this was their first job or something. As someone who knows what it's like to work for organizations w/ 20,000+ employees... this is about as transparent as it gets. I love the level of transparency from the C-Suite -- you don't get that everywhere.

    Cons

    If you work hard and have no clue what you're doing... you will spin your tires and flounder (in my org, at least, leadership is there to guide you not babysit you). Process oriented growing pains of a maturing startup <-- Not really a con, but come in expecting to find elements that need to scale from a startup to an enterprise (and have the mindset that you can contribute to that growth).

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  6. 1.0
    Former Employee, less than 1 year

    A pure nightmare

    Apr 12, 2017 - Marketing 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    First off, I'll start listing the few things that are good with this company which sadly are all limited to the benefits and perks. It has a nice benefits package which includes msp coverage, 100% dental and vision included as well as coverage for other health related services, (rmt, etc). Gym facilities are available as well as fitness classes and yoga. Free coffee, fruit and social beer fridays are also nice but not really difference makers. Mostly anyone not in management is actually a decent, fun and relatable person. Various social clubs are also nice. Yearly summer and winter parties are a thing but are more of a frat-party-spring-break-in-cancun-get-wasted kind of thing. That pretty much sums it up :)

    Cons

    Management is very poor. Good leaders are very rare and few (if any). Good luck finding a leader who will actually have your career development in mind. Turn-over is quite high (2-3 people every week) despite any numbers you see externally, the only reason they seem to be growing is because they are hiring just as much if not more than people are leaving. The hiring process seems more focused on filling seats than finding the right fit or people to develop. All the posts that you see on the web about an open culture and internal promotions are purely PR and do not reflect the actual culture of the company in general. It's actually quite impossible to even be considered for anything like that. The company has great external facing values but it only takes 3-4 months to discover the true values that most of the leadership live by: 'Cover your own a**' and 'Look out for number one' There is little to no interest in growing and investing in the people already there. Structure-wise, it's quite disorganized as projects are 99% of the time delayed, canceled or redone. Politics and competition between departments is quite prevalent and makes for a really toxic environment overall. Communication across teams is quite poor. There is no overtime pay and tho it's 'not expected', workloads are nowhere near manageable for a 9-5 schedule. There is definitely a mob mentality across most leadership. They either have blinders on or are 100% concerned with covering their own backs. That being said, once you have spent 3-4 months there you learn how much of a fear-based culture the company really is. Execs pretty much have free reign over anything with little to no consequence to their actions, current social media darling CEO included. If a 0 star rating was an option, it would be 100% appropriate. Best Advice: find someone not in leadership in your department of interest and get their 100% honest outside-of-work opinion about working there otherwise you might regret it.

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    17 people found this review helpful
  7. 2.0
    Former Employee, more than 1 year

    Sales team is a mess

    Nov 21, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Looks great on your resume, it was really easy to find a job afterwards - Free fruits - Dog friendly - Cool Office - Free work out classes during work - In house massage therapist every Thursday - Cool people - Beer Fridays - Four weeks vacation

    Cons

    The whole premise of Hootsuite is great. There's all the pro's I listed above, but those perks don't play into your day-to-day there when you have to deal with everything else. First off, your pay is below industry by a lot (I was making at least 5k less than my peers). Secondly leadership and management are awful. You see people axed and laid off, there's a kool-aid culture where you can't say anything bad about the company, and in ESPECIALLY the sales team, every time we fail to reach a target as a whole, there's an organizational witch hunt to find out the reason why, and there's a strategy switch. I'd say our strategy changed every other quarter. It was exhausting, especially with sales cycle that were this long. I didn't see myself advancing and I disagreed with the frequent changes there were. Hootsuite isn't a start-up anymore and their leaders have to stop acting like it is. Everytime there is an impromptu switch from the leaders, we the employees are left scratching our heads with all the processes and other things that need to be changed. At the end of the day, those perks/pro's listed above are great but when you're really trying to build your career and establish yourself in tech, it's not the best place to learn and grow.

    12 people found this review helpful
  8. 5.0
    Current Employee, more than 3 years

    Cash-flow neutral -> Fantastic turnaround -> Back on the Rocket Ship

    Dec 13, 2016 - Customer Success 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Hootsuite went through a changing year in order to get cash-flow neutral. We let go of a lot of old guard talent (I say, good riddance) and made room for world-class Canadian technology executives. They've turned it around and we're ready to now scale to the next level. Culture has changed and has a focus on excellence. I'm excited everyday to go to work and I 100% trust our leadership. Yes, there are challenges but there are challenges in every company. If you didn't like challenges, go work in government or something!

    Cons

    Untalented old guard employees are still in some high places Growing "bros club" in areas Business at its very core has risks due to the social networks

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    1 person found this review helpful
  9. 3.0
    Current Employee, more than 1 year

    You're either a fit or you're not.

    Jan 29, 2014 - Marketing in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Great perks given by the company to craft a fun work culture - Co-workers are all generally great people to get to know and work with - Be at the forefront of a new SaaS industry - Learn how to grow with a company that's coming out of its start-up phase.

    Cons

    - Compensation and benefits has not caught up with industry standards and there are large discrepancies between pay. - Overall transparency for many processes are rarely apparent and can change on a whims notice. - Lack of clear mentorship and guidance from managers and HR in helping to shape careers - Continues to exhibit growing pains with no end in sight. - Lack of leadership and accountability in-regards to ownership of major projects and/or processes

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    4 people found this review helpful
  10. 3.0
    Former Employee, more than 1 year

    Fine

    Aug 26, 2020 - Customer Success in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Hootsuite has great people, which foster an amazing environment. It's a pretty relaxed work environment that gives you the opportunity to have a life and a job

    Cons

    They pay very poorly and do not offer career growth, therefore they cannot retain top talent. They also only offer 'surface level' perks Their leadership is very white and very male. They try to say they are transparent, but they don't actually do what they are saying. The product is struggling and having a hard time keeping up with competitors. Clients are leaving because of the product and its price point.

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    6 people found this review helpful
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