Hopelink Reviews | Glassdoor

Hopelink Reviews

Updated October 20, 2017
30 reviews

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2.7
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Lauren Thomas
11 Ratings

30 Employee Reviews

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  1. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Hopelink full-time

    Pros

    Wonderful feeling knowing the impact we can make even if it seems small it is very important. Many many wonderful folks we assist every day make it worth it.

    Cons

    Upper management doesn't seem to care about the call takers. Have seen co-workers crying a few time since being here but no one seems to care that supervisors are out of control and can be particularly tough on a select few but ignoreany issues caused by a favorite.

    Advice to Management

    Be kinder and listen to everyone.


  2. "Office Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hopelink part-time

    Pros

    Helping people in need is the only positive aspect.

    Cons

    Poor compensation. Not a nice environement, back stabbing and very cliquey . Management has its own favorites. If you are not in their clique, it is time to go . Supervisor neglect the error of their favorites and nobody check them. They claim to respect all cultures but they don't.

    Advice to Management

    Check your supervisors

  3. Helpful (1)

    "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Hopelink full-time (More than a year)

    Pros

    Helping families! Meeting regularly to check in on goal progress. Helping them move toward self sufficiency and stability. Nice work stations, I always had what I needed.

    Cons

    Very cliquey groups in some locations. Management has favorites. Hard to be recognized for good work and stand out for promotions if you're not in their clique. Watch out about applying internally, HR had told my manager before I could have a discussion with her. They ended up choosing an external candidate for the position.

    Advice to Management

    Connect with your staff, talk and build rapport. Get to know them as them and not "what others say". Treat others how you'd want to be treated and model that positive behavior.


  4. "Working here helps a great mission - not the most professional atmosphere."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    I'm learning a lot and it's good the organization helps others. They have established policies and procedures that the management team ignores.

    Cons

    Pay is below market, lots of back stabbing and gossip even from leadership. No one seems to care about creating a positive working environment.

    Advice to Management

    Bring in some management consultants and listen to what they have to say.


  5. Helpful (1)

    "Does not care about employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bellevue, WA
    Former Employee - Customer Service Representative in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Hopelink full-time (More than 10 years)

    Pros

    Benefits are the only good thing

    Cons

    Employees are just a number

    Advice to Management

    Treat your employees better


  6. "Great Mission questionable understanding of employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hopelink full-time

    Pros

    Stable pay, great mission, convenient locations, good benefits.

    Cons

    Executive Leadership Team disconnected from staff and clients. Administration doesn't truly understand what it take to work in community services.

    Advice to Management

    Integrate admin with the centers so they can see the work that gets done on a daily basis. Promote from within to positions in grant writing and other development positions.


  7. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bellevue, WA
    Former Employee - Customer Service Representative in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Hopelink full-time (Less than a year)

    Pros

    You are really impacting people's lives.

    Cons

    People know that if they speak to management, the higher ups will cave and do the client's bidding.

    Advice to Management

    Stick to the rules that you set in place.

  8. "Top Heavy and Very Hierarchical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Hopelink full-time

    Pros

    Hopelink does great work for the clients they serve. I volunteered for many years at the food banks before working there. The program employees know their stuff and make a big difference in the community.

    Cons

    The development department is too removed from the actual work of the organization. Every manager has 2-3 employees which is way too top heavy. New employees are told they must "put in their time" to receive new opportunities. Human Resources does not support employees who feel they are being harassed by their manager.

    Advice to Management

    Fewer managers, more empowered employees and an HR department that doesn't play favorites.


  9. "Wonderful Mission and Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hopelink full-time (More than 10 years)

    Pros

    Very mission driven to help our clients and grow our reach to help more; great people to work with, nice environment; good benefits; working on better pay.

    Cons

    The cost of living on the east side with what we are able to pay, but working on improving this.


  10. "Great team and work culture, not much room to advance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hopelink full-time (More than a year)

    Pros

    Company employees are all very kind and fun to work with. The vetting process for attitude is important here.

    Cons

    There is very little room for growth, and because it is a non-profit the pay is very low for working with customers who need a lot of help.


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