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Hopelink Reviews

25 reviews

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Full-time Part-time

3.0
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Lauren Thomas
8 Ratings

25 Employee Reviews

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  1. "Great Mission questionable understanding of employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hopelink full-time

    Pros

    Stable pay, great mission, convenient locations, good benefits.

    Cons

    Executive Leadership Team disconnected from staff and clients. Administration doesn't truly understand what it take to work in community services.

    Advice to Management

    Integrate admin with the centers so they can see the work that gets done on a daily basis. Promote from within to positions in grant writing and other development positions.


  2. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bellevue, WA
    Former Employee - Customer Service Representative in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Hopelink full-time (Less than a year)

    Pros

    You are really impacting people's lives.

    Cons

    People know that if they speak to management, the higher ups will cave and do the client's bidding.

    Advice to Management

    Stick to the rules that you set in place.


  3. "Top Heavy and Very Hierarchical"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Hopelink full-time

    Pros

    Hopelink does great work for the clients they serve. I volunteered for many years at the food banks before working there. The program employees know their stuff and make a big difference in the community.

    Cons

    The development department is too removed from the actual work of the organization. Every manager has 2-3 employees which is way too top heavy. New employees are told they must "put in their time" to receive new opportunities. Human Resources does not support employees who feel they are being harassed by their manager.

    Advice to Management

    Fewer managers, more empowered employees and an HR department that doesn't play favorites.


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  5. "Wonderful Mission and Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hopelink full-time (More than 10 years)

    Pros

    Very mission driven to help our clients and grow our reach to help more; great people to work with, nice environment; good benefits; working on better pay.

    Cons

    The cost of living on the east side with what we are able to pay, but working on improving this.


  6. "Great team and work culture, not much room to advance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hopelink full-time (More than a year)

    Pros

    Company employees are all very kind and fun to work with. The vetting process for attitude is important here.

    Cons

    There is very little room for growth, and because it is a non-profit the pay is very low for working with customers who need a lot of help.


  7. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Hopelink full-time

    Pros

    The mission says it all: "Hopelink's mission is to promote self-sufficiency for all members of our community; we help people make lasting change." The people who work here all care about our clients, and the clients are always the highest priority. It's really a pleasure to go to work each day knowing that we make things a little bit easier for people to get through the day, and that some of our clients are really making strides toward exiting poverty.

    Cons

    Pay is very low in a high cost-of-living area. That makes it hard to find really good people, or it makes really good people unable to work here.

    Advice to Management

    Find ways to pay people what they're worth, and you'll get a better result for our clients and for our community.


  8. "Horrible Customer Service Representative Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Bellevue, WA
    Former Employee - Customer Service in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook

    I worked at Hopelink (Less than a year)

    Pros

    Helping people is fine, it's the management and 'old hands' that get in the way

    Cons

    Managers take far too many meetings while being uninvolved and uncaring towards employees on the phones. One of the 'old hands' who is. . . highly treasured. . . Is suspicious of every client calling in for help with services. Imagine, you're impoverished, depressed, looking for help with a ride to health care and you get a condescending person on the phone who tries to deter you from using the services. . . Terrible employee, terrible human being. Was glad to leave.

    Advice to Management

    Learn to treasure those in the trenches and be wary of those who have been there for some time who are overly suspicious of the clientele. Studies have shown that those who are low income accussed of fraud in the end turn out to be completely innocent. By the time this has found out many have been driven to suicide after many terrible experiences become one to many. . .


  9. "positive work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    benefits
    supportive mid level managers
    flexible schedule allows for good work/life balance

    Cons

    low pay
    room for advancement
    management overinvolved


  10. Helpful (1)

    "Great Organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employment Specialist in Kirkland, WA
    Former Employee - Employment Specialist in Kirkland, WA
    Recommends
    Positive Outlook

    I worked at Hopelink full-time (More than a year)

    Pros

    Great opportunity to provide assistance to the community members in need of employment assistance

    Cons

    Service area limits services to all that are in need, time to expand beyond current service areas.


  11. Helpful (1)

    "Driver"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Training, received CDL. I thought that driving would be difficult for me but they trained well and I now drive transit on Metro routes.

    Cons

    Buses need to be upgraded and they need to hire more staff although I know they always have job postings listed.



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