Hopper Reviews

Updated Aug 7, 2020

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3.4
59%
Recommend to a Friend
63%
Approve of CEO
Hopper CEO Frederic Lalonde
Frederic Lalonde
41 Ratings
Pros
Cons
  • "As a growth-stage company, there are growing pains(in 4 reviews)

  • "A lot of in-betweeners who were vital at earlier stages start to lose their footing because no one has experience scaling a company successfully(in 3 reviews)

More Pros and Cons
  1. Helpful (2)

    "The best place to work at"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hopper full-time

    Pros

    Every day at Hopper is an exciting day, full of innovation and interesting problems to solve. Hopper is always evolving. The opportunities and challenges are huge, and the more we grow, understand the industry, and collaborate with customers and airlines, the more interesting our environment becomes. The people who work here are the sharpest group of people I've ever worked with. The work environment encourages cross-team collaboration and knowledge sharing, which leads to some very creative thinking and products. We have a highly data-driven culture which helps us to move fast with clear understanding of how success looks like and what is the impact of our work on the company goals. As the company is growing, there are huge growth opportunities and career development for top performers.

    Cons

    As a growth-stage company, there are growing pains

  2. COVID-19
    Helpful (8)

    "Great experience with a few hiccups"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Boston, MA
    Recommends
    Negative Outlook

    I worked at Hopper full-time for more than a year

    Pros

    - The people are brilliant (literally the smartest people I have ever worked with) - Strong engineering culture - Everyone is super helpful and humble - Name carries a lot of weight in industry and has helped me secure a lot of interviews elsewhere

    Cons

    My biggest issue (and the reason that this is a 4-star review instead of 5) is how the company handled the COVID crisis. The layoffs are understandable due to the state of the travel industry, but just weeks before when people were buying a lot of flights in reaction to the dip in airline prices, there was an almost unanimous vibe of celebration in slack. When someone called out that we were essentially celebrating a global pandemic, people who are very high up in the company publicly shamed him which really rubbed me the wrong way. Additionally, when this was brought up to HR, nothing was really done about it. I feel like this really shed some light on the general mindset of a lot of the people working at Hopper. There is a true obsession with the success of the company - and while I don't think that it is necessarily a bad thing, it can definitely be pushed too far. Basically, it becomes an echo chamber where success is the goal at any cost, I think there are other considerations to be had.

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  3. Helpful (6)

    "What a time to be at Hopper!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hopper full-time for less than a year

    Pros

    I've only been here a few months but Hopper is already shaping up to be one of the best places I've ever worked. 1/ Awesome Colleagues - super engaged, fun to hang with, incredibly helpful (especially to new hires), incredibly committed to providing the best travel experience out there. 2/ Awesome Mission - Hopper's mission of 'making travel less painful, less stressful, more rewarding and more financially achievable' really resonates with me because I love to travel; I actually use the product I work on all the time. And to top it all off, for every booking on Hopper, the company pays for the planting of enough trees to offset the carbon footprint of your itinerary. It's pretty incredible to be working at a company that actually is taking climate change seriously and doing something about it that's more than just a volunteer day on some random spring afternoon. Hopper is actually **aligning business success with saving the planet**. 3/ Awesome Time - Hopper has hit its stride. We are growing hand-over-fist across the board. We added 100 employees and many millions to our run rate in just the 3 short months I've been here, and it is clear that we're just getting started.

    Cons

    This is a fast-paced, late-stage, hyper-growth start-up. Things move fast and while I myself have not experienced anything adverse as a result, I can see how this environment might not be for everyone. Somewhat relatedly, it is definitely clear that senior management has internalized a lot of the criticism it's gotten on Glassdoor reviews and has made a lot of changes in their wake.

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  4. Helpful (9)

    "Avoid."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hopper full-time for more than 3 years

    Pros

    There are a lot of smart people here. The facilities are decent, and they seem to care about their employees.

    Cons

    Our technical recruitment team is terrible. They are rude to candidates, miss appointments, fail to respond, etc. I've lost out on hires specifically due to our recruitment team. The technology is old, and we aren't moving fast enough to remain competitive.

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  5. Helpful (12)

    "Fragmented, gossipy, clique-filled"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Nope 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hopper full-time

    Pros

    Work remote, no cap or restrictions. Unlimited PTO. Travel industry is fun, if meaningless.

    Cons

    No leaders within teams, just underwater managers. No guidance or development, just a lot of self starters killing time. Lots of meaningless titles given to very junior people who put clout before skills. Certain areas of company are data driven, but outside of those teams, data is a mess and useless. Weird to watch certain OG managers get silently pushed out with no explanation or reassurance. Leaders and managers have 0 credibility: either they are too green or their words are undermined by the flighty C level. There is a lot of pride and ego without a lot of actual accomplishments to back it up. Lots of underperformers are kept around way too long because company is bad at hiring and had this “nice guy” complex.

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  6. Helpful (9)

    "One of the best decisions I've ever made"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Current Employee in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hopper full-time for more than 3 years

    Pros

    I've been at Hopper for over three years and absolutely love it. There's a really high bar here when it comes to hiring because everyone that works here is exceptionally talented. It's a super collaborative environment so I've learned a ton just from working with other departments and teams. You forge deep relationships and friendships with colleagues because people tend to stick around for the long haul. I left my last job because it had a lot of hierarchy and micromanaging. Hopper is the complete opposite. The company really embraces autonomy and there's tremendous growth opportunities if you are willing to take ownership and drive real business impact. Being a high growth startup, projects and priorities can change so if you're someone who needs a lot of structure and stability then it may not be the best fit for you. It's awesome to work on a product that users really love! I have complete faith in the leadership team and the company's sales and revenues are up over 100%+ YoY. Things are moving fast, but it's a really exciting time to be at Hopper!

    Cons

    You must be willing to embrace the challenges that come with scaling a company that is in high growth mode.

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  7. Helpful (16)

    "Well-intentioned mismanagement"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hopper full-time for more than a year

    Pros

    * Incredibly talented(and fun) coworkers * Flexible time off/ work from home * Flashy company - lots of name recognition in the travel space * Challenging problems to solve

    Cons

    * First time managers are not equipped to handle their teams, leading to fumbled projects and increased anxiety around what could be easy wins. * The CEO constantly gets too in the weeds on projects and upends steady progress with never ending pipe dreams. He has an aggressive and manic communication style that leads people to move too quickly and create unscalable solutions in order to meet his unrealistic requests. He is a fantastic salesmen and uses his powers to bully people into doing things against their better judgement. * There have been constant reorganizations, leaving talented people stranded. * Bad communication from the top down. Everyone takes a childish and gossip driven approach to communicating company wide announcements. Being "in the know" becomes invaluable currency to navigating the workplace eco-system. * A lot of in-betweeners who were vital at earlier stages start to lose their footing because no one has experience scaling a company successfully.

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  8. Helpful (13)

    "Few performing players, but zero performing teams"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hopper full-time for more than 3 years

    Pros

    1. Competitive Salary and street creds, when you interview elsewhere. Everyone knows hopper and you get a lot of (undeserved, I may say) credit 2. It's a cool brand to throw out when you tell people in the bar that you work for the app 3. Some individual contributors, especially in the dev team, are star players - my guess is that they will be poached out, very soon.

    Cons

    1. Rampant nepotism and need to be in the 'In crowd' to climb the career ladder 2. Misallocation of power, it's not clear who is in charge. A colleague in Marketing department can someone start driving the Product Roadmap, and the Product person on the Operational side of things. 3. A lot of baby-sitting the management team, from middle manager 4. Just had our numbers out, and I don't know how we are going to make the numbers we are promising our investors. 5. Poor practices - teams like Product to Ops , really don't have solid management practices in place as most of the people in these teams are 'home grown'. I would say Dev and Eng in comparison, has their stuff put together (though just relative to the rest of the company). 6. Go work for other hotter startups instead - plenty in the area.

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  9. Helpful (40)

    "The Rise & Fall of Hopper"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hopper full-time

    Pros

    * Great PR and Growth Teams * Excellent creativity on company apparel and swag (illustrator is amongst the best in the game) * Smart & Humble people * Fun product and industry to be in * Competitive Salary * Great office environments in Montreal and Cambridge

    Cons

    * Upper level leadership has generally not had experience actually scaling a company to IPO * Lack of cohesive long-term product and growth strategy * Abysmal ability to manage releases on both iOS and Android for age of company * CEO is too "in the weeds" * In vs Out Culture - if you're "in" then you can do any role even if you're not qualified for it * Absolutely no learning and development initiatives or career pathing

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  10. Helpful (17)

    "Great brand, but poor growth outlook, fractured management, lack of awareness"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hopper full-time for more than a year

    Pros

    1. Great brand and cache - saying that you work in Hopper gets you a lot of industry cache 2. The top management can really sell the company and get investor money, really good fund raising team - these guys can sell a comb to a monk! 3. Once you get into the right social crowd, you great strong friendships and connections. Nice culture of having lunch together and people crowding around common areas to work together 4. Work life balance is great, people leave early or work remote.

    Cons

    1. It's no longer able to sustain the results that it has promised its investors and on its way to being bought out. No longer a startup, but a growth company, and it needs to deliver it's growth numbers. 2. Upper management keeps to be constantly 'managed up' by the middle managers. It drains the middle managers, and ultimately us. Perhaps the upper managers try to prove themselves that they 'belong' to top apps? 3. Middle managers lack critical and analytical thinking - I've been there for a year and I'm still struggling to find evidence on analytical thinking around strategy - basic things like "Here are the three levers to growth", is still absent. Instead, currently it's "Let's do strategy X", without much transparency around why we forgo the alternatives. 4. They don't know who their users are - Yeah, ask them in the interview 'who are your users? Describe them to me? Individuals? Family?' They won't be able to answer, not even the Product Managers 5. They do very little tests - Ask them about AB tests, and how much they are doing that now. They are doing a few, but this is far behind what you would expect from a high growth company. There still isn't a practice around that. 6. Ostracized for debating / asking questions - I worked in a meeting between Engineering and Product, and my team got a lot of feedback about our work, which I thought was fair, and even excited. I later found that my team head went and complain to the other team about overly harsh and critical, and thereafter we didn't hear feedback from the other team - what a shame. 7. Politics and nepotism are rampant

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