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Hopper

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Hopper Reviews

Updated Sep 23, 2021

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Found 113 of over 118 reviews

4.1
76%
Recommend to a Friend
79%
Approve of CEO
Hopper CEO Frederic Lalonde
Frederic Lalonde
80 Ratings
Pros
  • "Competitive salary, infinite growth opportunities, chill work environment(in 6 reviews)

  • "Work from home everyone is super nice they get you all set up communication is great(in 5 reviews)

  • Cons
  • "As a growth-stage company, there are growing pains(in 4 reviews)

  • "A lot of in-betweeners who were vital at earlier stages start to lose their footing because no one has experience scaling a company successfully(in 3 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Great company with a great atmosphere.

      Sep 17, 2021 - Travel Agent in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The culture is so cool.

      Cons

      I have nothing bad to say.

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    2. 5.0
      Current Employee, more than 3 years

      Great place to grow professionally, smartest people you'll ever work with

      Aug 31, 2021 - Director in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Extremely smart, incredibly ambitious people across all teams and disciplines. - The most entrepreneurial group of people you'll ever work with. A dozen or more leaders with founder experience working on what are effectively their own businesses. If you want to start a company one day, this is the place for you to learn in a hands-on way how to build. - Massive $1T+ leisure travel market and easy to imagine going into other massive markets. You will never get bored if you like solving hard problems. - Very strong data culture. Almost every conversation and meeting we're showing, manipulating, and/or referencing data. This leads to a lot of real-time, fast, collaborative, fun problem-solving and decision-making. - Very fast-paced. Working cycles are short. We value speed above many other things, and this is sometimes uncomfortable but frequently leads to tremendous results. - Great pay, great benefits. - Utmost working flexibility (e.g. time of day, location, etc.). - Not surprisingly, the people you work with love to travel. People take real vacations and travel frequently. - Strong culture that management has put countless hours and tremendous thought into. Very deliberate about this from hiring to onboarding to promoting, etc.

      Cons

      - While collaboration is strong within teams, it is not strong (or valued in many cases) across teams. Our single-threaded ownership model actively prevents collaboration in many cases to optimize for adding value to customers as quickly as possible. - With tremendous flexibility and great pay comes great expectations. You will be expected to be the best of the best at what you are hired for. - With great ambition comes great pressure. If you don't like pressure or hard work, Hopper isn't for you.

      2 people found this review helpful
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    4. 5.0
      Current Employee

      I feel incredibly lucky to work for Hopper

      Mar 24, 2021 - Technical Recruiter in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Complete autonomy and ownership over my role. I wake up every day knowing that I'm making a huge impact on my business unit. - Part of a company that is truly disrupting the travel and accommodation industry and competing with the travel giants - Small teams (8-12 people) - High visibility from company leadership - No bureaucratic red tape - Extremely data driven and results driven - Daily opportunities for personal and professional growth - Focused CEO and hands on leadership - Leadership of the company is deeply involved in the hiring process - Quarterly bonus pay structure on top of generous base salary - Unlimited PTO - Work from anywhere - WeWork Global Access Pass

      Cons

      These are not things I personally dislike, but some people may not be fit for this kind of work style: - Some people may not like working completely remote (I happen to love it) - Minimal mentoring - truly a start up feel where you have to learn quickly from your own mistakes, which I happen to really like and can be a massive opportunity for growth - Because we are results driven, it doesn't matter how many hours you put in, which can be good if you are an efficient worker and can produce results, but if you're not you may find yourself working "overtime" to meet your KPIs - Hopper does offer a 401(k) plan, but they do not match contributions

      Continue reading
      3 people found this review helpful
    5. 5.0
      Current Employee, more than 3 years

      Great company that puts culture first

      Mar 26, 2021 - Anonymous Employee in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Hopper has deliberately built a successful operating culture around single-threaded ownership. Strategy and decision-making are decentralized which enables every employee to have a visible impact on the company. - And unlike at other companies, the culture is embraced and modeled from the CEO down - There are no politics at play. If you perform your job well you will get promoted. - Innovative products and technology that evolve rapidly - Challenging and high impact business and tech problems to solve every day - Team is very passionate about the mission and product - Stock options granted widely - Employees can live anywhere in the world as the company is now 100% virtual - Company is super data-driven. Executives can't and don't override quantitative proof with gut feel decisions

      Cons

      - The hiring process is intense and lengthy. It needs to be streamlined - Mediocrity is not tolerated (for long). Not the company for people who want to coast. - Product Development pace is fast so tech debt is piling up. The company will have to pay the piper eventually.

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      3 people found this review helpful
    6. 5.0
      Current Employee, more than 5 years

      The Autonomy is Empowering and the Opportunity is Compelling

      Mar 29, 2021 - Anonymous Employee in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Top-of-market compensation. - Very high talent density so will be surrounded by incredibly smart coworkers. - Options will be worth something as revenue is growing very fast. - A lot of autonomy to operate in the organizational model. - Very data driven with little politics. One only needs data, and not influence, to get an idea across. - Innovative products that are breaking new ground. - The company is growing/hiring fast so there are opportunities to quickly earn leadership positions for those who can scale alongside it. - It is a fast-paced environment.

      Cons

      - Not a ton of structure in place so it isn't the best place for junior employees to start out unless they are very self-organizing. - The company's management framework is to take smart people and challenge them to operate to the maximum of their ability, while paying them well and providing interesting subject areas to work on. For some, this can be incredibly rewarding and fulfilling as the autonomy is empowering. For others, though, it can be seen as a sink-or-swim situation and it can lead to disappointment that there isn't more coaching or competency building-efforts from Hopper itself.

      3 people found this review helpful
    7. 1.0
      Current Employee, more than 3 years

      Avoid if you have other options

      Apr 5, 2021 - Anonymous Employee in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      *Company is growing despite a global pandemic, thanks to the effort and minds of some brilliant people working here. *Certain positions have very competitive salary and great benefits, but it is not equal among all departments, of course some positions are not as valuable as others (as some leaders might tell you). *There are some great teams, but it is like rolling the dice to see if you're lucky enough to join one of these gems. *Flexible remote work policy is truly a great perk of working here. *Great stepping stone in you're looking to get some experience that will look good on your resume.

      Cons

      * Leadership is some of the worse I have encountered anywhere I have worked, very self-motivated, and treats others with a total disregard for human decency. Favoritism runs rampant. *CEO is so consumed with making a name for himself that he does not care how he makes it to the top. * Condescending white male-centric tech culture. *Beware of 5-star reviews mentioning "this is not a 9-5 job" and that this job is not for everyone as it is not your typical work environment, this is code for no work-life balance. *Any workplace that puts in question the competency of people that were let go during a global crisis to discredit negative reviews, is not one where someone should aim to be employed at. *Lack of diversity where it truly makes a difference and no efforts in changing that

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      20 people found this review helpful
    8. 5.0
      Current Employee, more than 1 year

      Awesome people, product and opportunity

      Mar 24, 2021 - Product Manager in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Culture of results (politicking gets you nowhere), everyone is smart and wants to be smarter, truly focused on the customer experience and doing right by them. Travel is a fun and exciting place to be. COVID didn't slow us down and the future is super bright for the company and the industry. The leadership team isn't bogged down in optics, they are all about enabling and empowering others to build meaningful products and be owners. And everyone here is easy and fun to work with, even in an all remote environment.

      Cons

      There's definitely a fly-or-die mentality which is not for everyone. But if that's your jam you will crush it here.

      Continue reading
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    9. 5.0
      Former Employee, more than 1 year

      Great place

      Jul 7, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great coworkers, good salary, opportunities for growth within the company

      Cons

      Things change quickly so job roles are constantly evolving, constant restructuring makes it feel like there isn't a lot of job security

      1 person found this review helpful
    10. 5.0
      Current Employee, more than 3 years

      Not easy being on a rocket ship

      Mar 29, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - The culture is amazing for high/top performers. The company values are extremely clear - and modeled by CEO, leadership, and everyone around you. - Product Led company - if you're a Product Manger, Data Scientist, or Engineer - you get a lot of say in where the product goes - Insane autonomy. There's no elusive "business" that tells you what you need to build. The Single-threaded own model works really well here. Each vertical manages their own business with clear metrics that are obsessively measured. - Path to promotions and career growth is clear. You obsess about the customer, identify a problem and quickly find ways to test out ideas, and see if you can create value for the company. If you do this - you get promoted. Everyone is encouraged to write up ideas and lobby teams to work on them. - WFH is great. Company does a great job writing things down - so there's never a time where "decisions got made in HQ without you". - The team is made up of amazing, smart, humble, and results obsessed people. No egos. - The company is working on diversity & inclusion (which is great!), especially on hiring practices. But if you look around and see who's getting promoted and who's leading - it's one of the most gender diverse teams. - With travel rebounding post-covid Hopper is incredibly well positioned due to its fintech plays and competitive pricing in travel.

      Cons

      - If a social work environment, or a "work family" with lots of happy hours and foosball tournaments is important to you, this might not be the place. The people are brilliant and kind - but results matter more than anything else. Esp, with the company leaning in to support "remote work" - You will have to work hard. The company's at a critical time and has just completed its series F and acquired a strategic B2B partner. It's not a 9 to 5 gig. If you're willing to do this - you'll see the rewards of your work much faster than any other company. - You're responsible for your career path and growth. Unlike larger companies that have extensive feedback, coaching review processes - at Hopper you have to seek this out.

      Continue reading
      5 people found this review helpful
    11. 5.0
      Current Employee, less than 1 year

      The ultimate adventure!

      Mar 24, 2021 - Director, Learning & Development in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Hopper is by far one of the coolest places I've ever worked in my life. It's fun, fast-paced, exciting, and we're on the edge of glory! Anything you can dream, you can create here, and that's what makes this a great place to work. You'll break new ground with industry-leading innovation in just about everything you do. And, all this magic is happening remotely! Most of all, you'll be working alongside an exceptional lineup of incredibly gifted talent that's ready to conquer the world!

      Cons

      Not one single con. However, if you're considering Hopper, I'll say this; this isn't a job. It's an adventure! If you're ready to explore the depths of your potential and what's possible, you'll be right at home!

      1 person found this review helpful
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