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Horace Mann

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Horace Mann

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Horace Mann Reviews

Updated Sep 24, 2022

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Found 373 of over 403 reviews

3.3
48%
Recommend to a Friend
61%
Approve of CEO
Horace Mann President and Chief Executive Officer Marita Zuraitis  (no image)
Marita Zuraitis
187 Ratings

Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Horace Mann and is not affected by filters.

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  1. 5.0
    Current Employee, more than 3 years

    Great

    Apr 14, 2022 - Life & Annuity Advocate in Springfield, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Room for growth, advancement, educational opportunities, strong management, and positive environment

    Cons

    No cons to share at this time

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  2. 2.0
    Former Employee, more than 1 year

    Too Unorganized/Too Many Systems

    Sep 14, 2022 - Call Center Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    PTO-time off 401k Match Non-scripted calls Competitive wage for a call center Work from home

    Cons

    Overall way too many applications and moving parts. They have implemented a database for procedures but the entire system is an impossible number of steps, information overload in every direction, antiquated systems that don’t communicate with one another, trainers that have either never taken a customer call or haven’t done so in years. Just know if you come to work here, it is a mess. Even the new system they are moving into, is mass confusion and the billing options are even more confusing than the legacy system that operates off the old DOS. Be asvised in this position you are entering pure chaos yet still be expected to meet strict metric and attendance guidelines.

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  3. 4.0
    Current Employee, more than 3 years

    Great company

    Sep 24, 2022 - Anonymous in Springfield, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company because of the hours your work for

    Cons

    Management can be off setting

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  4. 1.0
    Current Employee, less than 1 year

    Run…as fast as you can away from this company

    Sep 9, 2022 - Field Sales Representative in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Good match on 401k -benefit offering ok -fellow workers decent/good

    Cons

    -no support for new p&c agents -cold leads, cold walks into schools -manager walked after building team -no manager to refer to -when you quote comes in $$$$ more than comp -in MA can only write MAPFRE -not enough pay for work -no hot leads -leads are teachers and they want nothing to do with you -software and systems AWFUL -by the end of day you want to bang your head up against a wall -they lie about what you will make for salary -$40000 annual and you have no leads

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  5. 1.0
    Former Employee, less than 1 year

    Former Director, Don't Recommend.

    Aug 19, 2022 - Director 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Good mission , values, doing business for a good cause. -Financially stable -Bonus payout was comparable to average in industry.

    Cons

    -Very conservative and narrow mindsets of leadership. -Leaders don't walk the talk. -Company needs to get really better at creating and supporting good culture, diversity and be inclusive. -Pay is far below market standards -Outdated and very old IT technologies, office infrastructure, IT assets. -Company needs to invest more in building better leaders, promote people into leadership role who truly holds the leadership core values, integrity, trust, Respect instead of promoting star performance in leadership roles. Being a star performer does not mean that person will also be a good leader and is suitable candidate for management roles. -Poor teamwork between leaders of different areas. -Train leaders to have empathy, show kindness and respect to others especially contingent workers. -Empower employees and leaders -Most importantly train leaders to have clear vision, expectations from various roles including individual contributors and management roles. -Gender diversity within the same teams.

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    3 people found this review helpful
  6. 3.0
    Current Employee, less than 1 year

    Could Be Better

    Aug 17, 2022 - Premier Services Representative in Springfield, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Training is good, pay is good, management is good

    Cons

    Different departments don’t communicate, they say you’ll get X,Y,Z on your next paycheck, slow to promote, slow to train, hours are terrible

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  7. 2.0
    Former Employee

    Not Sustainable for an Adjuster / Consultant

    Mar 8, 2022 - Property Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Easy onboarding process getting started. Will pay for your insurance licenses. Will hire you without experience.

    Cons

    HM offers their customers a package which is a conflict of interest when something is not covered by their policy since they have 401k in a dif account with HM. The customer gets upset with the agent who might lose their other accounts so the agents try to overthrow policy coverage with upper management who doesn’t want the teacher telling other teachers at school so they won’t lose other customers. It’s a conflict of interest and an adjuster’s nightmare. The estimating guidelines are cheap which creates lots of phone calls from customers, contractors and agents, along with supplements while revolving an inventory of 70 claims all over the country. Consistently working old claims prevents an adjuster from working on new claims. Not a good approach or process for a small company. A lot of administrative work and back log vs adjuster estimating and paying claims. They do not have a call center so they route all the calls including auto to the adjusters who have three rings to answer. They track to see how many calls you are answering. This is on top of working claims. Management lacks experience and knowledge to organize the claim flow, much less the overall claim organization.

    6 people found this review helpful
  8. 1.0
    Former Employee, more than 3 years

    A black eye on this community.

    May 30, 2022 - Director in Springfield, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A cafeteria - with overpriced food.

    Cons

    So they’re posting several jobs again… pathetic. Realize that this is what they do every 3-4 years - fresh off yet another cycle of purging a few hundred employees. Despite their attempts to buy “great place to work” credentials, you are absolutely a number and you will absolutely be terminated or have your position eliminated, without thought. They’ve destroyed countless lives in this community, young and old, and I can guarantee that you will eventually be next in a long long line of extremely bitter former HM employees. During my time there, I personally had to “eliminate the positions” of four people who had spent 25 + years working at this disgusting company. They simply don’t care. It’s all about the needs of their narcissistic CEO and the shareholders. Do yourself a favor and explore another option.

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    7 people found this review helpful
  9. 5.0
    Current Employee, more than 3 years

    Exclusive Agency & Associate Exclusive Agency Opportunities

    Nov 22, 2021 - Agency Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you inspire to build a successful insurance or financial services business Horace Mann is your best option. Not only will you be able to work with and help one of the most deserving professions in America, our educators! You'll have all necessary insurance and financial products available at your disposal to help our educators. I f you're stuck in a dead-end career that's going no where and want more, or if you've always inspired to work for yourself and grow your own successful business, or if you're struggling getting in front of enough people to sell your product then Horace Mann could likely be what you need to take your career to the next level.

    Cons

    This is a sales career. If you aren't interested in sales then don't waste your time. The Exclusive Agency & Associate Exclusive Agency opportunities are entrepreneurial opportunities. The company does a fantastic job in supporting agencies (franchises, if that helps you make better sense of this) through their technology, consultants, & support staff. They assist agencies in growing and operating their business but if you're looking for a salary sales job this isn't the company for you.

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  10. 4.0
    Current Employee

    Good place to work

    Jun 18, 2022 - Claims Adjuster in Irving, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing and friendly people to work with

    Cons

    Express team is in office while all other claims teams are fully remote

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Viewing 1 - 10 of 373 Reviews

Horace Mann Reviews FAQs

Horace Mann has an overall rating of 3.3 out of 5, based on over 403 reviews left anonymously by employees. 48% of employees would recommend working at Horace Mann to a friend and 44% have a positive outlook for the business. This rating has improved by 2% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Horace Mann employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Horace Mann. This rating has improved by 3% over the last 12 months.

48% of Horace Mann employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Horace Mann 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Horace Mann to be workplace, coworkers, benefits and the cons to be senior leadership, career development, management.

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