Horace Mann Reviews | Glassdoor

Horace Mann Reviews

Updated January 7, 2017
32 reviews

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2.0
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Marita Zuraitis
10 Ratings

32 Employee Reviews

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Pros
Cons
  • The health insurance is expensive (in 7 reviews)

  • Nearly no one at home office knows what they're doing (in 5 reviews)

More Pros and Cons

  1. "Horace Mann"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Research Triangle Park, NC
    Former Employee - Claims Adjuster in Research Triangle Park, NC
    Doesn't Recommend

    I worked at Horace Mann full-time

    Pros

    The pay is reasonable for claims adjusters.
    Nice building in a great location. Lots of food places to eat nearby.
    Lots of parking outside.

    Cons

    Antiquated way for claims to be disbursed and handled among claims adjusters.
    Adjusters must handle everything from the injury to the total loss, which can make for a very adversarial setting most days.
    Most organizations have specialized their adjusters which makes them more efficient and knowledgeable.
    The system of putting claims into a tool to "settle" the claim for adjusters is borderline unethical and simply takes the adjuster out of the settlement process.

    Advice to Management

    Free your adjusters to only handle certain states.
    Remove the tool that settles the claims for the adjusters. It is not helpful to adjusters with more than 3 months of experience.


  2. "Lazy Agents"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Horace Mann full-time (More than a year)

    Pros

    Outbound is fairly easy, because it is mainly leaving voicemails. If clients have an on-going/ good relationship with their agent it makes it very easy to get appointments for said agent. If agents have a flexible schedule/ are willing to accommodate client to meet at the client's convenes, appointments will follow.

    Cons

    Most of the time clients are not in good standing with agent, therefor are not pleased to hear from "Horace Mann."

    Advice to Management

    Outbound is not a personal secretary for any one agent. Please be mindful we cater to several, if not many other agents' clients in a day. Agents: Please be flexible with your schedule and in good standing with clients, if so- you WILL receive appointments! Also please be detailed with any specifics we should be aware of to seem like us CSRs are locals, it takes away the scare of a scam/telemarketer feel to the call.


  3. Helpful (2)

    "Long way to Go!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Horace Mann full-time

    Pros

    They offered a competitive salary and there are some great employees.

    Cons

    The system is very outdated, prolonging the claims process. Promotions are given based on acquaintances, and end up placing unqualified managers in critical positions.

    Advice to Management

    Try to assist the adjusters and provide positive feedback when given the opportunity.


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  5. Helpful (1)

    "Not a bad place to start if you don't mind living in a small boring town"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, IL
    Former Employee - Anonymous Employee in Springfield, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Springfield is a cheap place to live.
    Good study program and nothing to do in Springfield so you can focus on passing exams.
    3 weeks vacation not bad.
    Opportunities to move up quickly since lot of actuaries leave after passing a few exams.

    Cons

    Nothing to do in Springfield and surrounded by corn fields. St. Louis is 2 hrs away.

    Company is super cheap on technology. Was using an ancient and super slow PC. Having to go to DOI to scan rate filings rather than spend $50 to download online...

    You won't be working with the best & brightest. Conservative town and employees. Many employees are friendly but don't have degree & never been outside the midwest.


  6. "Claims"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Horace Mann full-time

    Pros

    Bonuses. Some managers good, some bad

    Cons

    Company Instability
    Separate sick and vacation time.
    high stress

    Advice to Management

    Hire more claim reps


  7. Helpful (2)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The pay is decent considering what the job requires. You sit at a desk all day and answer phones so the job isn't rocket science.

    Cons

    The managers. They are catty and very high school. They will be your best friend to your face and then gossip amongst themselves about you. I know because something very personal that I shared with one manager was mentioned to me in passing by another. The customers that call in are rude and hostile and when they demand to speak with a manager, the managers couldn't be bothered. The health insurance costs a buttload.

    Advice to Management

    Act like the professionals you were hired to be. It might help somewhat if management was required to have an education beyond high school diploma.


  8. Helpful (2)

    "Claims Adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Counselor in Dallas, TX
    Former Employee - Claims Counselor in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good Benefits, very generous, 401K and matching

    Cons

    Constant change, adjusters typically overworked and overwhelmed


  9. Helpful (1)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - West Virginia in Morgantown, WV
    Former Employee - West Virginia in Morgantown, WV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Horace Mann (More than 10 years)

    Pros

    Pay, location, some people, support furthering education, relaxed dress code, office environment, health care, 401k, vacation package, support of minorities diversity.

    Cons

    Didn't honor guarantees made to customers. Profits were more important than honoring their promises. Hired management from outside that often was worthless

    Advice to Management

    Be ethical and set higher expectations for new management and implement new hirer drug testing. Eliminate cafeteria. Hirer more people that are competent


  10. "Marketing Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Horace Mann full-time

    Pros

    Campus, lots of nice people, on site cafeteria

    Cons

    No company focus, management and organization in need of a serious overhaul, no clear direction


  11. "Not great"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Light workload if you're in PD claims

    Cons

    Light workload causes plenty of people to be even more lazy

    Advice to Management

    Get rid of PD manager (not Christian because he is great).



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