Horace Mann Reviews | Glassdoor

Horace Mann Reviews

Updated July 16, 2017
35 reviews

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2.0
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Marita Zuraitis
12 Ratings

35 Employee Reviews

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Pros
  • Good benefits, and liberal vacation time (in 8 reviews)

  • Best Products and niche market being teacher what better clients (in 8 reviews)

Cons
  • Management has no work life balance and they expect the same from employees (in 6 reviews)

  • For instance, after management told me to hire a customer service center called Premier Services (at a whopping (in 9 reviews)

More Pros and Cons

  1. Helpful (5)

    "Constant Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent
    Current Employee - Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Horace Mann full-time (More than 10 years)

    Pros

    Direct customer base with Educator market. Self employed agents so you create your schedule.

    Cons

    Unhappy customers. Frequent auto rate increases due to mismanagement of premium funds. Management talks about how much premium is lost due to claims frequency yet we are constantly served catered lunches during unnecessary meetings in beautiful hotels. I'm always in awe of how much money is wasted within this company. Also, new comp plans to take money from agents every year. The new change is around the DOL rules, wow did management ever screw the agents over! A new Wise tool, agents have to use, was developed by a local teacher's elementary class. Management is paying agents a tenth of commission on retirement products and saying it's all due to DOL changes. Liars! If you consider coming on board as an agent let me sum up your future, frequent and unnecessary change. You can't write auto business (very uncompetitive), life insurance premium are 30% higher than competition, and it'll take 10 years to make the retirement commission you'll need to make a living. Disaster of a company and most current agents feel this way.

    Advice to Management

    Get your house in order. Try to understand the business of Horace Mann instead of attempting to make as much money as you can through stock manipulation. This company was really great until 5 years ago. The changes have to slow down. Every year you hit self-employed agents with major disruptions through compensation changes. Agents make less and middle class American teachers pay more in premiums so the stock price can continue rising for the select few that benefit from the rise.


  2. Helpful (1)

    "Do your research"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Agent
    Former Contractor - Agent
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Horace Mann as a contractor (More than 8 years)

    Pros

    Great target market.
    Agents work as a team in local markets.

    Cons

    Comp structure, marketing material, application systems.

    Advice to Management

    Clean up the back office processes.

  3. Helpful (3)

    "Too many chiefs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Horace Mann full-time

    Pros

    The core of the company is to help the educators of this country.

    Cons

    Shareholders drive the real core of the company, make money or else. There is way too many top level leaders who are not leaders at all. The products are no different than any other financial services company.


  4. Helpful (2)

    "Horace Mann"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Research Triangle Park, NC
    Former Employee - Claims Adjuster in Research Triangle Park, NC
    Doesn't Recommend

    I worked at Horace Mann full-time

    Pros

    The pay is reasonable for claims adjusters.
    Nice building in a great location. Lots of food places to eat nearby.
    Lots of parking outside.

    Cons

    Antiquated way for claims to be disbursed and handled among claims adjusters.
    Adjusters must handle everything from the injury to the total loss, which can make for a very adversarial setting most days.
    Most organizations have specialized their adjusters which makes them more efficient and knowledgeable.
    The system of putting claims into a tool to "settle" the claim for adjusters is borderline unethical and simply takes the adjuster out of the settlement process.

    Advice to Management

    Free your adjusters to only handle certain states.
    Remove the tool that settles the claims for the adjusters. It is not helpful to adjusters with more than 3 months of experience.


  5. Helpful (5)

    "Long way to Go!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Horace Mann full-time

    Pros

    They offered a competitive salary and there are some great employees.

    Cons

    The system is very outdated, prolonging the claims process. Promotions are given based on acquaintances, and end up placing unqualified managers in critical positions.

    Advice to Management

    Try to assist the adjusters and provide positive feedback when given the opportunity.


  6. Helpful (2)

    "Lazy Agents"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Horace Mann full-time (More than a year)

    Pros

    Outbound is fairly easy, because it is mainly leaving voicemails. If clients have an on-going/ good relationship with their agent it makes it very easy to get appointments for said agent. If agents have a flexible schedule/ are willing to accommodate client to meet at the client's convenes, appointments will follow.

    Cons

    Most of the time clients are not in good standing with agent, therefor are not pleased to hear from "Horace Mann."

    Advice to Management

    Outbound is not a personal secretary for any one agent. Please be mindful we cater to several, if not many other agents' clients in a day. Agents: Please be flexible with your schedule and in good standing with clients, if so- you WILL receive appointments! Also please be detailed with any specifics we should be aware of to seem like us CSRs are locals, it takes away the scare of a scam/telemarketer feel to the call.


  7. Helpful (1)

    "Not a bad place to start if you don't mind living in a small boring town"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, IL
    Former Employee - Anonymous Employee in Springfield, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Springfield is a cheap place to live.
    Good study program and nothing to do in Springfield so you can focus on passing exams.
    3 weeks vacation not bad.
    Opportunities to move up quickly since lot of actuaries leave after passing a few exams.

    Cons

    Nothing to do in Springfield and surrounded by corn fields. St. Louis is 2 hrs away.

    Company is super cheap on technology. Was using an ancient and super slow PC. Having to go to DOI to scan rate filings rather than spend $50 to download online...

    You won't be working with the best & brightest. Conservative town and employees. Many employees are friendly but don't have degree & never been outside the midwest.

  8. "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Horace Mann full-time

    Pros

    Bonuses. Some managers good, some bad

    Cons

    Company Instability
    Separate sick and vacation time.
    high stress

    Advice to Management

    Hire more claim reps


  9. Helpful (3)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The pay is decent considering what the job requires. You sit at a desk all day and answer phones so the job isn't rocket science.

    Cons

    The managers. They are catty and very high school. They will be your best friend to your face and then gossip amongst themselves about you. I know because something very personal that I shared with one manager was mentioned to me in passing by another. The customers that call in are rude and hostile and when they demand to speak with a manager, the managers couldn't be bothered. The health insurance costs a buttload.

    Advice to Management

    Act like the professionals you were hired to be. It might help somewhat if management was required to have an education beyond high school diploma.


  10. Helpful (4)

    "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Counselor in Dallas, TX
    Former Employee - Claims Counselor in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good Benefits, very generous, 401K and matching

    Cons

    Constant change, adjusters typically overworked and overwhelmed


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