Horace Mann Reviews | Glassdoor

Horace Mann Reviews

Updated April 20, 2017
26 reviews

Filter

Filter


3.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Marita Zuraitis
6 Ratings

26 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • There is no work life balance and the PD Adjuster is inundated and required to go above and beyond to stay afloat which creates immediate burnout (in 5 reviews)

  • I can get kudos for providing excellent customer service but then get negative comments from quality management (in 8 reviews)

More Pros and Cons

  1. "Claims Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    A lot of companies talk about embracing diversity or having an inclusive culture. Horace Mann is one of the few companies I've come across where talent is accepted regardless of the package in which it's wrapped. You don't work with someone just because they checked a box on a certain demographic, you work with a "Jane" or a "Tom" who doesn't care what you look like as long as you are doing the job you were hired to do. There are a lot of good people there working hard and trying their best.

    Cons

    If you can't roll with changes, this is not the place for you. Auto PD is frequently understaffed which affects intake and pendings. Like many other places, there are favorites who can do no wrong. Deal with it. Budgets and performance goals don't always make sense.

    Advice to Management

    Embrace scale and scope afforded to you as a niche market company. Don't try to be Nationwide or Allstate.


  2. Helpful (2)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Springfield, IL
    Former Employee - Management in Springfield, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Horace Mann full-time (More than 10 years)

    Pros

    Good overall benefits. Company and management are genuinely concerned about work/life balance. Many programs to help local schools and community, put together by non-management staff, for the most part.

    Cons

    Too many in senior management don't actually live locally-they commute and don't become part of the community. Salaries for senior management are obscene, while some clerical salaries are barely above poverty line.

    Advice to Management

    Listen to your rank and file employees. Push down responsibility and accountability to lower levels-they can handle it!


  3. Helpful (2)

    "Vice President"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, IL
    Current Employee - Anonymous Employee in Springfield, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy traffic, great hours (most days out by 5:30 or sooner); people have good intentions

    Cons

    Most areas are one deep with little to no overlap of skills. Too many meetings about the meetings bog people away from actual work.

    Advice to Management

    Open your minds to a future company and not just a fixture of the past agency models. Listen to multiple voices, not just a select few.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "FSL"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Leader in Camarillo, CA
    Current Employee - Field Sales Leader in Camarillo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Horace Mann (More than 5 years)

    Pros

    Good pay and benefits, like some of the coworkers.

    Cons

    Way too much travel and management are very difficult to deal with.

    Advice to Management

    Stop belittling people and try some compassion.


  6. "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, IL
    Current Employee - Anonymous Employee in Springfield, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Horace Mann full-time

    Pros

    A great company to work for

    Cons

    there are things with all company you are going to like, but most of all everything is good

    Advice to Management

    slow down on some projects


  7. "Member of Contact Center Support Staff (Mid Level)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, IL
    Current Employee - Anonymous Employee in Springfield, IL

    I have been working at Horace Mann full-time (More than 10 years)

    Pros

    The people that work at Horace Mann are great. Good benefits, and liberal vacation time.

    Cons

    The company is currently going through many changes. Favoritism is still a big issue. When applying for internal positions it takes forever to hear whether you will be interviewed if you hear at all. Lower level employees are treated as though they do not matter. Many highly experienced employees have been laid off due to job elimination, and this has left huge gaps. Many of the people in upper management overtly show disdain for lower level employees suggestions and opinions.

    Advice to Management

    Get it together.


  8. Helpful (3)

    "Claims Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Counselor in Irving, TX
    Former Employee - Claims Counselor in Irving, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Horace Mann full-time

    Pros

    Coworkers were great. My supervisor was awesome. Nice bathrooms and break room. Good recognition ceremonies. 3 weeks of vacation.

    Cons

    High work volume. Dealing with upset customers from other workers who have dropped the ball. The better worker you are, the more you pick up everyone else's slack. Felt like I was tied to the phone. Too many chiefs and not enough Indians. Lots of disgruntled workers and unhappy customers.

    Advice to Management

    Hire more ground level workers and less AVPS. Listen to your employees. Help those that are struggling to succeed by spending more one on on time if needed. Don't pile on more work to those that do a good job- they then start to struggle and their work suffers making the customers suffer.


  9. "Nice people, not easy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Memphis, TN
    Former Employee - Sales Representative in Memphis, TN
    Doesn't Recommend
    Neutral Outlook

    I worked at Horace Mann full-time (More than a year)

    Pros

    Unlimited potential if you are devoted

    Cons

    Commision only and you better work hard

    Advice to Management

    Give Jim Gammon a raise!


  10. Helpful (1)

    "Overall a good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Springfield, IL
    Former Employee - Manager in Springfield, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You'll hear employees talk about "The Horace Mann Family". That's exactly what it feels like, a family. The people are the best asset this company has. There is a genuine desire here to help others succeed. It's rare that you'll find someone not willing to help a customer or fellow employee. The benefits are decent. Vacation time is a bit above average. There are plenty of opportunities for development and education, if you want them.

    Cons

    Be prepared for ever changing priorities. Many ideas and processes barely implement before being scrapped and new processes and ideas begin being formulated. Lots of restructuring is taking place. Technology is extremely outdated, but is in the beginning stages of being updated

    Advice to Management

    Work with your employees strengths, and listen to them.


  11. Helpful (4)

    "Great intentions, awful follow through."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claims Counselor in Irving, TX
    Current Employee - Senior Claims Counselor in Irving, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Horace Mann full-time

    Pros

    The niche market of educators Horace Mann insures are generally wonderful to work with on claims. The management probably intends to support their staff. New CEO has a vision and is attempting improvements. It looks very positive that she will be successful.

    Cons

    Management completely out of touch with day-to-day reality of working claims very understaffed with outdated systems. The claims office in Irving is small, with almost no room for advancement. Most leave within 1 -2 years either because they can't keep up with the workload and are terminated, or leave of their own accord.

    Advice to Management

    Management needs to consider that the high-stress office environment in Irving will neither produce the results they desire nor retain quality employees. Employees have a completely overlooked need to have a vision of a possible career at Horace Mann, not just be told to work more hours to dig us out of the hole and things will get better.


Showing 26 of 139 reviews
Reset Filters