Horizon Hobby Reviews | Glassdoor

Horizon Hobby Reviews

Updated July 21, 2017
8 reviews

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Joe Ambrose
7 Ratings

8 Employee Reviews

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Pros
Cons
  • Upper management is disconnected with the needs of the employees (in 7 reviews)

  • Older style office setup makes for a lack of communication sometimes (in 4 reviews)

More Pros and Cons

  1. Helpful (2)

    "Upper Management Incompetence"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Horizon Hobby full-time

    Pros

    The employees are fantastic and the products are fun.

    Cons

    The title says it all.

    Horizon Hobby Response

    Aug 4, 2017 – Director of Human Resources

    I'm sorry to see your negative review. With such limited information, it is hard to assess what was unsatisfactory to you or work to address any issues. We have not had any employees communicate... More


  2. Helpful (4)

    "Low employee valuation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer
    Current Employee - Developer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You will find great people working in the lower ranks.

    Cons

    Low compensation.
    Upper management is disconnected with the needs of the employees.
    Just a short time ago values used to be important.
    Your bonuses, 401k matching... are subject to change.
    The company moved from a "family owned - family first" to "somebody's investment portfolio" and the poor underpaid employees have drawn the short stick.

    Advice to Management

    Sell to someone who will care and nurture this once great company.

    Horizon Hobby Response

    Aug 18, 2016 – Director of Human Resources

    Your review is unsettling, and we definitely want to work with you to feel more positive about your employment relationship. Please speak to someone in your leadership team or Human Resources with... More

  3. Helpful (3)

    "Weak management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Champaign, IL
    Current Employee - Manager in Champaign, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Horizon Hobby full-time (More than 3 years)

    Pros

    Pockets of strong people in several different functions. Product line is competitive, but not as strong as it once was.

    Cons

    Management is slow to react, very insular and top heavy. They lack strong people management skills and rely too much on data instead of cultivating and growing strong employees that are well managed. At times, it seems like management wants to operate from a textbook perspective without actually working hard and understanding that strong companies are created by developing strong people throughout all functions and all levels of the organization. Too many employees operate from sense of fear, without good knowledge and with little genuine appreciation of their worth to the company. Company (management) touts and talks values but do not live the same.

    Advice to Management

    Get new CEO, current CEO is in way over his head. Hire strong people managers. Work on improving cost structure (both variable and fixed) in order to improve margins which are declining. Act faster, work harder and bring in more outside talent.

    Horizon Hobby Response

    Aug 5, 2016 – Director of Human Resources

    Thank you for your review. You indicate you are a manager, and it seems you have some insights and suggestions that would help make Horizon Hobby a stronger and better company. Please talk to your... More


  4. Helpful (4)

    "Clueless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Champaign, IL
    Former Employee - Anonymous Employee in Champaign, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Horizon Hobby full-time (More than 5 years)

    Pros

    Most of the working class people actually care about doing a good job and taking care of customers. Most of the direct supervisors and managers try to do the right thing. It's cool to have people like the stuff we design.

    Cons

    The executives don't know anything about how the business actually works and they don't even try to make an effort to find out. They don't ask opinions of people who actually do the work or who talk to the customers at the field. They rush things through without thinking them through and end up putting out product that is crap so they ruin any hope of keeping customers.

    Advice to Management

    Start by reading glass door. Lose the ego and listen to the people. Take responsibility and make sure you put out good product so you don't give away more than you sell. Stop treating the staff like they don't matter and are worthless.


  5. Helpful (3)

    "This company has lost it's touch with the customers out there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Horizon Hobby (More than 5 years)

    Pros

    There is no longer any positive things within this company to speak of!

    Cons

    Management has allowed the Customer Service portion within this company to go down the tubes. They encourage very long hold times and to even become argumentative with clients who call with questions or problems.
    Expect them to go under because of poor management !

    Advice to Management

    Train employees better. Get involved with supervisor's who run departments. Listen in on phone calls with customers. Fire those who are not doing their job.
    Actually care about the company and the people who work here enough to make major changes or it will not be profitable and become another has been!


  6. Helpful (3)

    "Meet the new boss. Same as the old boss."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Champaign, IL
    Current Employee - Anonymous Employee in Champaign, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Horizon Hobby full-time (More than 3 years)

    Pros

    Horizon truly make some incredible products. They have selected a world-class team of people to back them and I truly feel that they are light years above the nearest equivalent companies.

    Cons

    There is a clear and definite lack of communication for all of the information that passes through the building. The process by which decisions are made are extended and truly stifle any meaningful input. Senior management has made some incredibly poor decisions and their employees have suffered for it, including losing their jobs over situations that they had no hand in. The pious undertones that govern the company's "culture" are quite irritating to say the least, and seem to only serve as a means to help some people sleep at night. Nepotism rules and meritocracy loses in this environment. They use you up and then cast you aside.

    Advice to Management

    Realize that you are steering a sinking ship and make requisite adjustments to your leadership style. Your changes have not worked and the company that I started with is unrecognizable today. You are losing people in droves, both to your termination of excellent employees and attrition of ones that you have kept around. Pretty soon the lifeblood of your company will have dissipated and you will be a mere shell of what you were even five years ago.


  7. Helpful (3)

    "New Ceo = No job security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cal (Somalia)
    Former Employee - Anonymous Employee in Cal (Somalia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Horizon Hobby (More than 10 years)

    Pros

    Horizon was a great company with many great people that worked for them before they got bought out by an investment firm. Most were let go over the past 3 years.

    Cons

    Where should I start. Way to go on destroying a company that used to value the employees.

    Advice to Management

    I'd rather not give you advice. You might do something right. To current employees Horizon will keep you in the dark. start looking for a job.

    Horizon Hobby Response

    Aug 5, 2016 – Director of Human Resources

    I'm sorry the circumstances of your departure from Horizon have so negatively impacted your opinion of the company you worked for over the past 10+ years. However, it is inaccurate to say that... More

  8. Helpful (5)

    ""Christian" company only when it serves their purpose or image!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Some of the people that work there.

    Cons

    Some department manager are lacking in professionalism, ethics and power hungry. One department manager fired people simply for his entertainment.

    Advice to Management

    Make every employee follow the mission/ethic statement not just non-management. Weed out upper mangers that enjoy throwing their "power" around to prove status.


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