Horizon Services Reviews | Glassdoor

Horizon Services Reviews

Updated February 7, 2019
44 reviews

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3.6
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David Geiger
28 Ratings

Employee Reviews

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  1. "Great work/life balance!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrator
    Current Employee - Administrator
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Horizon Services full-time (More than a year)

    Pros

    I've been working here almost 2 years. Everyone's friendly and there is tons of opportunity for advancement.

    Cons

    Cant seem to find any.


  2. "Awesome Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Safety Manager in Newark, DE
    Current Employee - Safety Manager in Newark, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Horizon Services full-time (Less than a year)

    Pros

    Great people, great atmosphere, great company!

    Cons

    None that I can think of.

  3. "4 great years with Horizon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative in Newark, DE
    Current Employee - Administrative in Newark, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Horizon Services full-time (More than 3 years)

    Pros

    Horizon has a great culture. Everyone that works here is respectful and friendly. The benefits are decent. I enjoy the monthly employee appreciation lunches.

    Cons

    You get out what you put into it.


  4. "MAKE A TON OF MONEY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Audubon, PA
    Current Employee - Field Service Technician in Audubon, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Horizon Services full-time (More than a year)

    Pros

    + Lots of bonus opportunity.
    + Make lots of money quick.
    + Lots of room for growth within the company.
    + Get lots of company paid training.
    + Great company for a young technician with ambition to grow.

    Cons

    - Too much unpaid drive time (3-4 hrs a per day).
    - Very few days off ( 3 -4 per month)
    - Very demanding on call schedule, we call it "demand schedule".
    - Very hard to get time off.
    - Not a great place to work if you have a family.
    - Excessive mandatory overtime 60-70+ hrs per week.
    - Health insurance is very expensive

    Advice to Management

    Work on finding a balance between serving customers and keeping your technician's happy.


  5. "Growing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I have been working at Horizon Services full-time (More than a year)

    Pros

    Growing fast which creates opportunities. People are very helpful and want to do their best. Transparent when you ask questions and values people who want to learn, grow, and achieve. Strong training environment for techs.

    Cons

    Growing pains - "squirrel". Very expensive benefits. Below the surface tension and disengagement. Lack of cross company communication and inclusion. Lot of paper and manual work. Operates more as a bunch of different companies than a family of companies.

    Advice to Management

    Back office (finance, IT, HR, Admin) contributes more as you grow and requires a greater level of focus, engagement, and sharing in company's financial success. What got you here won't get you there, and waiting is way more expensive and time consuming.


  6. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Horizon Services full-time

    Pros

    Pay, Bonuses, and People you work with

    Cons

    Too much workload relied on one person


  7. "HVAC Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HVAC Service Technician in Wilmington, DE
    Current Employee - HVAC Service Technician in Wilmington, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Horizon Services full-time (More than 3 years)

    Pros

    -training is always available as they have a trainer at each shop.
    -you have a ton of resources/ support staff.
    -they give you everything you need to succeed and make a killing!
    -if you mess up and you jump in front of it and just be 100% transparent, 99% if the time you keep your job.
    -take home truck with ezpass and gas card.
    -supplies uniforms
    -will co-op tools.
    -even during slow times they still can get you pretty close to 40 hours
    -guys quit because of “BS” 6 months later they’re back.

    Cons

    -logistics is horrible (send a guy in Wilmington to Dover, even though theirs already a guy in Dover and they send the guy in Dover to Wilmington)
    -peak times can get pretty crazy, very long days.
    -expectations can be unrealistic at times.
    -some mangers don’t care about work/life balance and will try to make you feel bad about taking a day off.

    Advice to Management

    Their needs to be team building between dispatch and techs.

    Horizon Services Response

    Oct 11, 2018 – Marketing Coordinator

    We are so happy to know that you feel so positively about your employment here. Thank you for sharing your kind comments with with us! We will surely pass along your feedback to our leadership team!

  8. Helpful (1)

    "No life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Horizon Services full-time (More than 3 years)

    Pros

    Pay is good and the benefits

    Cons

    Long hours.
    12 day work weeks.

    Horizon Services Response

    Oct 2, 2018 – Marketing Coordinator

    We are sadden to know of your negative review. We are always working to make our workplace a better place for all our employees. We will make sure to pass along your comments to our leadership team.


  9. Helpful (1)

    "Shameful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newark, DE
    Former Employee - Customer Service Representative in Newark, DE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Horizon Services full-time (Less than a year)

    Pros

    - Overtime can be available during prime heat and AC season.
    - They do a lot of events and giveaways. Hershey park for the whole company once a year and a casino night and breakfast with santa.

    Cons

    - They make a lot of unkept promises!
                    - When I was hired I was told 1 - 2 weekend days a month and never consecutively in the same weekend (This was true for the first 2 months then and incredible lie and they would not fix the schedule)
    - When things get busy they will simply order lunch and make you feel as if you are not allowed to take your 30 minuet break. When you get up to take it supervisors will ask you where you are going.
    - The managers go into meetings to talk very poorly about people they do not like under them.
    - They put new employees all on the night shift together and for the most part pay no mind if you are having an issue.
    - The giveaways are to trick you into thinking you are happy. Even if you win you still hate your job.
    - The most negative work environment you will ever be in. Everyone hates their jobs and it is a revolving door of people leaving.

    Advice to Management

    Quit so new better people can step up to the plate.

    Horizon Services Response

    Oct 2, 2018 – Marketing Coordinator

    We are sorry to hear about your comments regarding your employment. We are constantly striving for excellence on every front. Employee satisfaction is very important to us and we will review this... More


  10. Helpful (1)

    "Service Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Coordinator in Audubon, PA
    Current Employee - Service Coordinator in Audubon, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Horizon Services full-time (Less than a year)

    Pros

    Pay is reasonable
    Amazing co-workers

    Cons

    RIPPING PEOPLE OFF
    ALL ABOUT MONEY
    TERRIBLE MANAGEMENT
    This place was by far the worst I’ve ever worked and they truly do not value their employees and that is why they have such a high turnover rate. Please do yourself a favor and find a local company to work for.

    Horizon Services Response

    Jul 31, 2018 – Marketing Coordinator

    Thank you for sharing your feedback. We're sorry to hear that your experience was not what you expected. We deeply care about our employees and we are saddened to hear about the way you feel. At... More