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Horizon Services Reviews
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    Horizon Services Reviews

    Updated February 7, 2019
    44 reviews

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    3.6
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    David Geiger
    28 Ratings

    Employee Reviews

    Sort: PopularRatingDate

    1. "Great work/life balance!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Administrator
      Current Employee - Administrator
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Horizon Services full-time (More than a year)

      Pros

      I've been working here almost 2 years. Everyone's friendly and there is tons of opportunity for advancement.

      Cons

      Cant seem to find any.

    2. "Awesome Company!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Safety Manager in Newark, DE
      Current Employee - Safety Manager in Newark, DE
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Horizon Services full-time (Less than a year)

      Pros

      Great people, great atmosphere, great company!

      Cons

      None that I can think of.

      3. Join the Horizon Services team
      See Our Latest Jobs

    3. "4 great years with Horizon"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Administrative in Newark, DE
      Current Employee - Administrative in Newark, DE
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Horizon Services full-time (More than 3 years)

      Pros

      Horizon has a great culture. Everyone that works here is respectful and friendly. The benefits are decent. I enjoy the monthly employee appreciation lunches.

      Cons

      You get out what you put into it.

    4. "MAKE A TON OF MONEY"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Field Service Technician in Audubon, PA
      Current Employee - Field Service Technician in Audubon, PA
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Horizon Services full-time (More than a year)

      Pros

      + Lots of bonus opportunity.
      + Make lots of money quick.
      + Lots of room for growth within the company.
      + Get lots of company paid training.
      + Great company for a young technician with ambition to grow.

      Cons

      - Too much unpaid drive time (3-4 hrs a per day).
      - Very few days off ( 3 -4 per month)
      - Very demanding on call schedule, we call it "demand schedule".
      - Very hard to get time off.
      - Not a great place to work if you have a family.
      - Excessive mandatory overtime 60-70+ hrs per week.
      - Health insurance is very expensive

      Advice to Management

      Work on finding a balance between serving customers and keeping your technician's happy.

    5. "Growing"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Neutral Outlook
      Approves of CEO

      I have been working at Horizon Services full-time (More than a year)

      Pros

      Growing fast which creates opportunities. People are very helpful and want to do their best. Transparent when you ask questions and values people who want to learn, grow, and achieve. Strong training environment for techs.

      Cons

      Growing pains - "squirrel". Very expensive benefits. Below the surface tension and disengagement. Lack of cross company communication and inclusion. Lot of paper and manual work. Operates more as a bunch of different companies than a family of companies.

      Advice to Management

      Back office (finance, IT, HR, Admin) contributes more as you grow and requires a greater level of focus, engagement, and sharing in company's financial success. What got you here won't get you there, and waiting is way more expensive and time consuming.

    6. Helpful (1)

      "Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Horizon Services full-time

      Pros

      Pay, Bonuses, and People you work with

      Cons

      Too much workload relied on one person

    7. "HVAC Technician"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - HVAC Service Technician in Wilmington, DE
      Current Employee - HVAC Service Technician in Wilmington, DE
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Horizon Services full-time (More than 3 years)

      Pros

      -training is always available as they have a trainer at each shop.
      -you have a ton of resources/ support staff.
      -they give you everything you need to succeed and make a killing!
      -if you mess up and you jump in front of it and just be 100% transparent, 99% if the time you keep your job.
      -take home truck with ezpass and gas card.
      -supplies uniforms
      -will co-op tools.
      -even during slow times they still can get you pretty close to 40 hours
      -guys quit because of “BS” 6 months later they’re back.

      Cons

      -logistics is horrible (send a guy in Wilmington to Dover, even though theirs already a guy in Dover and they send the guy in Dover to Wilmington)
      -peak times can get pretty crazy, very long days.
      -expectations can be unrealistic at times.
      -some mangers don’t care about work/life balance and will try to make you feel bad about taking a day off.

      Advice to Management

      Their needs to be team building between dispatch and techs.

      Horizon Services Response

      Oct 11, 2018 – Marketing Coordinator

      We are so happy to know that you feel so positively about your employment here. Thank you for sharing your kind comments with with us! We will surely pass along your feedback to our leadership team!

    8. Helpful (1)

      "No life"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Horizon Services full-time (More than 3 years)

      Pros

      Pay is good and the benefits

      Cons

      Long hours.
      12 day work weeks.

      Horizon Services Response

      Oct 2, 2018 – Marketing Coordinator

      We are sadden to know of your negative review. We are always working to make our workplace a better place for all our employees. We will make sure to pass along your comments to our leadership team.

    9. Helpful (1)

      "Shameful"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Newark, DE
      Former Employee - Customer Service Representative in Newark, DE
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Horizon Services full-time (Less than a year)

      Pros

      - Overtime can be available during prime heat and AC season.
      - They do a lot of events and giveaways. Hershey park for the whole company once a year and a casino night and breakfast with santa.

      Cons

      - They make a lot of unkept promises!
                      - When I was hired I was told 1 - 2 weekend days a month and never consecutively in the same weekend (This was true for the first 2 months then and incredible lie and they would not fix the schedule)
      - When things get busy they will simply order lunch and make you feel as if you are not allowed to take your 30 minuet break. When you get up to take it supervisors will ask you where you are going.
      - The managers go into meetings to talk very poorly about people they do not like under them.
      - They put new employees all on the night shift together and for the most part pay no mind if you are having an issue.
      - The giveaways are to trick you into thinking you are happy. Even if you win you still hate your job.
      - The most negative work environment you will ever be in. Everyone hates their jobs and it is a revolving door of people leaving.

      Advice to Management

      Quit so new better people can step up to the plate.

      Horizon Services Response

      Oct 2, 2018 – Marketing Coordinator

      We are sorry to hear about your comments regarding your employment. We are constantly striving for excellence on every front. Employee satisfaction is very important to us and we will review this... More

    10. Helpful (1)

      "Service Coordinator"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Service Coordinator in Audubon, PA
      Current Employee - Service Coordinator in Audubon, PA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Horizon Services full-time (Less than a year)

      Pros

      Pay is reasonable
      Amazing co-workers

      Cons

      RIPPING PEOPLE OFF
      ALL ABOUT MONEY
      TERRIBLE MANAGEMENT
      This place was by far the worst I’ve ever worked and they truly do not value their employees and that is why they have such a high turnover rate. Please do yourself a favor and find a local company to work for.

      Horizon Services Response

      Jul 31, 2018 – Marketing Coordinator

      Thank you for sharing your feedback. We're sorry to hear that your experience was not what you expected. We deeply care about our employees and we are saddened to hear about the way you feel. At... More