Horry Telephone Reviews | Glassdoor

Horry Telephone Reviews

14 reviews

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3.5
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Michael Hagg
7 Ratings

14 Employee Reviews

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  1. "Great company"

    StarStarStarStarStar
    • Comp & Benefits
    Current Employee - CRA
    Current Employee - CRA
    Recommends
    Approves of CEO

    Pros

    Great company to work
    For. Great benefits.

    Cons

    Dont have any cons to list


  2. "Okay company - terrible department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - APS in Conway, SC
    Former Employee - APS in Conway, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Horry Telephone (More than 3 years)

    Pros

    Simple straightforward tech support job.

    Cons

    Internet department lacks competent management. Takes advantage of customers who don't know better.

    Advice to Management

    Replace management that was there with someone who has proper knowledge and skill sets to lead.

  3. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CRA in Horry, SC
    Former Employee - CRA in Horry, SC
    Neutral Outlook
    No opinion of CEO

    Pros

    Everything is based in Horry county
    Awesome staff
    Great leadership

    Cons

    Pay could be better but it does increase with time but for the work that is done pay could be better


  4. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Senior management very nice and involved

    Cons

    none that i can think of

    Advice to Management

    none.


  5. "Great local employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Worker in Conway, SC
    Current Employee - IT Worker in Conway, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Horry Telephone full-time (More than 5 years)

    Pros

    The benefits for a full time employees are great. There are service discounts, strong retirement and insurance benefits. Your coworkers are caring and compassionate. Pay is good for the area.

    Cons

    Generally slow to adopt change, which is worrying with how fast the telecom industry is changing. There is a lot of variance between different managers and some managers lack leadership skills.


  6. "Customer Service Rep. Level I call center"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Conway, SC
    Former Employee - Anonymous Employee in Conway, SC

    I worked at Horry Telephone part-time (More than 10 years)

    Pros

    Was part time & going to school & they accommodated my schedule to make it flexible for me to do so.

    Cons

    Dealing with complaining customers on bills or if things are not going their way.

    Advice to Management

    They could be better to their employees like they were back in the mid 90's & before.


  7. "Internet Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advanced Product Support in Conway, SC
    Former Employee - Advanced Product Support in Conway, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Horry Telephone full-time (More than 3 years)

    Pros

    Great group of guys to work with on the floor and great benefits as a whole not a bad two items

    Cons

    Not as open with problems and get left in the dark about a lot. Also in not so many words are told to lie to a customer as in cannot tell the customer that our equipment is just not good enough and they need to get something better or if someone ask a particular question try and spin off of it and turn it back on them with another question. No room for growth once you are in Internet support you are in Internet support no growth opportunities.

    Advice to Management

    Be more open and get off the good old boy system of things

  8. Helpful (2)

    "Operate Services is a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operator I
    Former Employee - Operator I
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Horry Telephone part-time (More than a year)

    Pros

    Mostly good co-workers and that's about it.

    Cons

    Quite possibly the worst company I have ever had the displeasure of working for. Little to no training which was sporadic when it did actually take place. A pay rate that was absolutely laughable with nickel and dime raises. A supervisor that cared more about gossiping with her clique behind her constantly closed office door even though the HTC employee manual clearly stated an "open door policy" would be enforced at all times. This type of activity by the supervisor also resulted and continues to result in the Operator Services department having the highest turnover rate in the entire company. However, in order to keep themselves within the good graces of the HTC higher-ups, the aforementioned supervisor buys them off with expensive gifts at any opportunity they can think of. All together, horrible company, conceded supervisor, and corrupt management.

    Advice to Management

    Take a real close look at the supervisor's work ethics and extremely high employee turnover rate of the Operator Services department. There's a reason why individuals who were there for upwards of 19 years and chose to quit instead of putting up with the b.s. of this supervisor for one more minute. There is definitely a problem with this department and you know her name...


  9. "Caring co-worker but outdated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Myrtle Beach, SC
    Current Employee - Customer Service in Myrtle Beach, SC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Horry Telephone full-time (More than 3 years)

    Pros

    Incredible people, easy to get support, great benefits.

    Cons

    THE PAY IS HORRIBLE!!! The training is also nearly non-existent.

    Advice to Management

    Pay people what they are worth. For the level of professionalism you are required to operate at you are compensated so little.


  10. Helpful (1)

    "Satisfied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Operator in Conway, SC
    Current Employee - Computer Operator in Conway, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Horry Telephone part-time (More than a year)

    Pros

    Great people, great environment, and it is a pretty diverse company, with people from different backgrounds that now work together. That's encourages a positive environment, and makes coming to work that much easier.

    Cons

    Not many of these to discuss as I haven't been in the company long enough to find these out. Seeing as I haven't been told to beware of things, i'll assume they are vary from person to person.


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