Horseshoe Casino Reviews | Glassdoor

Horseshoe Casino Reviews

Updated March 16, 2017
60 reviews

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Full-time Part-time

2.7
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60 Employee Reviews

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Pros
  • It is definitely a fun atmosphere and there is a lot of room for growth, if you can stick with it (in 3 reviews)

  • Casinos are fun environments to work in, you get to meet a lot of great people (in 3 reviews)

Cons
  • There is a point system which means that if you are late or call out for work for ANY reason, you get these points (in 4 reviews)

  • Upper management doesn't value what you suggest and they blow everything off (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Count room rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stay At Home Mom in Cleveland, OH
    Former Employee - Stay At Home Mom in Cleveland, OH
    Recommends
    Positive Outlook

    I worked at Horseshoe Casino full-time (Less than a year)

    Pros

    Is like working with the family The people are great

    Cons

    The coaches sometimes let power go to their head

    Advice to Management

    Is room for growth in the company I moved up from being a host cashier to count room rep


  2. "Could be great but it will not be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Supervisor in Bossier City, LA
    Former Employee - Warehouse Supervisor in Bossier City, LA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Horseshoe Casino full-time (More than 5 years)

    Pros

    Your co-workers have great heart and give great effort. Some people in low management care. Benefits package is great.

    Cons

    They filed for bankruptcy.The fix was to fire lower paid staff, hire much higher paid director's. Leaving the workers way short on staff. They struggle to keep up on the demands, if you can't get it all completed with you limited resources, they fire you for failure to preform duties. A real joke, when it shows they don't care for great accomplishments and that you numbers are way better than anyone else. If you are a professional, don't come here, they will rant your work history once they get what they want from you.

    Advice to Management

    Rules and policies are great, but you fail to look at the whole picture, allow mangers to direct staff wrong then fire the staff for follow manager directions. You will lose quality employees if it's not watched. Also hire more hourly employees and less directors.


  3. "Very disorganized six-month course and the pay is not worth in the long run"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Card Dealer in Baltimore, MD
    Former Employee - Card Dealer in Baltimore, MD
    Doesn't Recommend
    Negative Outlook

    I worked at Horseshoe Casino part-time (Less than a year)

    Pros

    Fun to work at the casino once you get out of the academy.

    Cons

    The full list is below and management as a lot to do get make this a great place to work. See Advice to Management, below.

    Advice to Management

    I wouldn’t recommend anyone to take this six-month course since they are very disorganized and the pay is not worth in the long run.

    1. The academy was very hard to find with no sign to let anyone know where the school was in the rear warehouse of the M.C. Dean Building.
    2. The warehouse was OK but the air conditioning in there did not work too well and was very warm in the summer.
    3. Education material provided must have been written by a third grader since it was very poorly written and incomplete.
    a. When I tried was writing my own notes, processes and procedures they told me to stop since not approved.
    b. Since when does a student need to have approval to write notes and process to learn anything? Ridiculous!!!
    4. Instructors had no experience in training or writing training material.
    a. Should have taken the training classes before they taught a class.
    b. Talked too much rather than allow students to practice on the tables.
    5. Too many games thought at one time.
    a. Tests were very disorganized and some made not any sense.
    6. Floor scheduling was very poorly done when you first become a dealer.
    a. I had 2 weeks off before starting
    b. Switched you between too many games sometimes in the same night.
    c. Should have been right away with fewer games to allow you to become familiar with being on the floor.
    7. When you got into the working floor management was trained differently than the students and always caused problems.
    a. Should have taken the training classes to keep them up to date on the changes.
    b. When you told them about the different training you got in trouble for not doing their way.
    8. Pay was very poor, about $5 an hour plus shift tips for everyone, which ends up to be about $20 an hour.


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  5. "Security Guard...Look somehwere else"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Guard in Baltimore, MD
    Former Employee - Security Guard in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook

    I worked at Horseshoe Casino full-time (Less than a year)

    Pros

    Casinos are fun environments to work in, you get to meet a lot of great people. Co workers and supervisors are also very good, some of the best I have worked with.

    Cons

    A lot to say here. First, being a security guard is a little more than being a Walmart greeter. 8 hours everyday is basically greeting guests and checking their ID's. If you can't stand in one spot and greet people for 8 hours a day, this is NOT the job for you. This makes your average work day a mind-numbingly dull experience.

    This next section is going to be about the casino itself. This company is extremely cheap. There a lot of things that come-out of your pay-check, like lunches, uniforms, and a gaming license, which is 400 something dollars. There is a point system which means that if you are late or call out for work for ANY reason, you get these points. Make it to 10 points and you are fired. During your first few months of work you only get 5 points and if you miss one day at work, that's 5 points right there. It is possible to lose your job for factors entirely outside of control. Also there are double point days on Orioles and Ravens games, which is about half of all the days in a year.

    Advice to Management

    Get rid of the point system and have security guards do something than just stand in one spot all day for 8 hours. If you did this, I would guarantee you would half the turnover rate.


  6. "Dealer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dealer in Valparaiso, IN
    Current Employee - Dealer in Valparaiso, IN
    Recommends

    I have been working at Horseshoe Casino full-time (Less than a year)

    Pros

    The people there are fun and sweet. The vompany loves to gave their employees volunteer and they show appreciation for doing a good job.

    Cons

    This is a heavy smoking environment and you will most like be working graves and primarily weekends for years before getting a mid day shift.


  7. "Revenue Auditor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - REVENUE AUDITOR in Hammond, IN
    Former Employee - REVENUE AUDITOR in Hammond, IN

    I worked at Horseshoe Casino full-time (Less than a year)

    Pros

    Great company to work for. Great PTO paid time off.

    Cons

    The pay is horrible unless you're salary.


  8. "Marketing Operations Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Operations Representative in Calumet City, IL
    Former Employee - Marketing Operations Representative in Calumet City, IL
    Doesn't Recommend
    Positive Outlook

    I worked at Horseshoe Casino full-time (More than a year)

    Pros

    Fun Environment, friendly coworkers, easy to train for

    Cons

    Pay is too little, point system for attendance sucks, not much room for advamcement


  9. "Coat Check Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coat Check Attendant in Chicago, IL
    Former Employee - Coat Check Attendant in Chicago, IL
    Recommends

    I worked at Horseshoe Casino (Less than a year)

    Pros

    The tips were tremendous. Management very understanding if time off was needed.

    Cons

    You stand most of your tour.


  10. "Cocktail Sever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beverage Server in Baltimore, MD
    Former Employee - Beverage Server in Baltimore, MD

    I worked at Horseshoe Casino full-time (More than a year)

    Pros

    Tips can be very good if you work really hard, but base ppay is only 3.72 and hour. If the people like you and they are winning, it can be great.

    Cons

    Very disorganized... Management doesn't value their hard working employees. They draw for sections out of a hat. Who does such a thing? Your section also determines how much you make, Sections should be based on your performance and how hard you work. The harder you work the more they abuse you. They never have bartenders for the wells and it makes it hard to deliver your drinks in the alotted amount of time.

    Advice to Management

    Give sections out based on performance, not out of a hat... Pay attention to who actually works and reward them and maybe your turnover would not be as high.


  11. "Dealer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Table Game Dealer in Chicago, IL
    Former Employee - Table Game Dealer in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Horseshoe Casino (Less than a year)

    Pros

    Great benefits for employees i.e.; dental vision health

    Cons

    If your not the manager favorite and don't kiss your job will be hell

    Advice to Management

    Be even across the board


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