Hospital Corporation of America Service Desk Analyst Reviews | Glassdoor

Hospital Corporation of America Service Desk Analyst Reviews

6 reviews

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Service Desk Analyst

3.4
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Hospital Corporation of America President and CEO R. Milton Johnson
R. Milton Johnson
2 Ratings

Employee Reviews

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Pros
Cons
  • Work Life Balance is non existent in field roles (in 18 reviews)

  • a lot of care decisions mandated from upper management (in 33 reviews)

More Pros and Cons

  1. "HCA is Awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst in Tallahassee, FL
    Current Employee - Service Desk Analyst in Tallahassee, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hospital Corporation of America full-time (Less than a year)

    Pros

    Clear Path to the Top, Fast advancement, Multiple locations to Travel to

    Cons

    No Holidays off, You have to take PTO


  2. Helpful (3)

    "Pushes HCA company "culture" ruse when really over worked and underpaid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst in Clearwater, FL
    Current Employee - Service Desk Analyst in Clearwater, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hospital Corporation of America full-time (More than 3 years)

    Pros

    Your team members are often what helps get you through the day and stressful environment, Decent PTO is offered, decent work-life balance for hourly employees, access to education materials like CBT nuggets (Company will pay for your certs)

    Cons

    Despite a large concentration of HCA facilities in the Tampa-Bay area there are little to no job opportunities. West Florida division has stagnant IT employees who sit in entry level jobs for several years not allowing others opportunities for advancement. Field IT managers would rather hire from outside the company than hire a service desk analyst with company knowledge and exp. Despite all this company does to push it's "culture" The service desk works out of a small, dirty office always under-staffed and under funded. Daily workload is often too high for SDAs to keep up with. Very high turn over makes it difficult to keep things stable.

    Advice to Management

    Less micromanagement of analyst's time, a change in the structure of IT is needed to view the service desk as valued asset. Tenured staff are extremely knowledgeable of many systems in the organization and do not get credit for that when pursing advancement internally. People are leaving your desk because they feel there's no room for growth.


  3. Helpful (5)

    "No much room for growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst in Richmond, VA
    Current Employee - Service Desk Analyst in Richmond, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hospital Corporation of America full-time (More than 3 years)

    Pros

    Tuition reimbursement; PTO; benefits; 401k;

    Cons

    Seems like they pick and choose what qualifications are necessary for promotions within the company based on how much leadership likes you personally. A lot of politics and unfair advantages for people that are good at talking their way through their jobs and not very good at performing their job duties.

    Advice to Management

    More communication


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  5. Helpful (3)

    "Overall quite happy at HCA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Analyst in Tallahassee, FL
    Former Employee - Service Desk Analyst in Tallahassee, FL
    Neutral Outlook
    Approves of CEO

    I worked at Hospital Corporation of America full-time (More than 3 years)

    Pros

    The training that I was provided were spectacular

    Cons

    It became very stressful after the point scale for absences started., that and monitoring calls.

    Advice to Management

    Get rid of the point scale


  6. Helpful (1)

    "Great for a temporary position."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Analyst in Nashville, TN
    Former Employee - Service Desk Analyst in Nashville, TN
    Recommends
    Approves of CEO

    Pros

    Managers are amazingly friendly & helpful with providing feedback on important issues.

    Cons

    Dealing with upset employees gets a bit tiring & having to use so many different applications.

    Advice to Management

    Get more people working up in Corporate to help process tickets faster. It helps make the Service Desk issues be resolved quicker. Right now it's taking almost 2 days to fix a single issue.


  7. Helpful (2)

    "My experience at the company has been as positive as it has been negative."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst in Richmond, VA
    Current Employee - Service Desk Analyst in Richmond, VA
    No opinion of CEO

    Pros

    Business model is very stable, future is looking bright due to changes in senior management.

    Cons

    The company is very medical minded. IT's role in the company is still not gauged properly.

    Advice to Management

    Get real about the importance of IT in the company, career growth, and compensation for talent.