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Hospital for Special Surgery

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Hospital for Special Surgery

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Hospital for Special Surgery Reviews

Updated Jun 27, 2022

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Found 427 of over 467 reviews

4.0
78%
Recommend to a Friend
88%
Approve of CEO
Hospital for Special Surgery President and CEO Lou Shapiro
Lou Shapiro
212 Ratings

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Top Review Highlights by Sentiment

Pros
  • "Good benefits and room to grow!(in 40 reviews)
  • "The pay is good.(in 32 reviews)
  • "Great people to work with(in 29 reviews)
  • "And friendly staff(in 17 reviews)
  • "Great salary, clean and organized workplace, convenient to get there(in 14 reviews)
Cons
  • "Management has changed and they aren’t on the ball(in 13 reviews)
  • "Managers and directors promote whomever they want even though employees don’t meet the qualifications .The director is behind all and acts as if she cares but it’s all lies, I’ve seen many things and I’ve heard many awful things said about employees.(in 7 reviews)
  • "My way or the highway is the belief of senior leadership.(in 6 reviews)
  • "Too much favoritism, caddy management(in 5 reviews)
  • "Hard working employees are overworked and devalued while the cult sits back behind closed offices attending senseless fictitious meetings where from a distance you hear giggles and high pitched laughs.(in 3 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Hospital for Special Surgery and is not affected by filters.

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  1. 5.0
    Current Employee

    Great place to work

    Mar 29, 2022 - Practice Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Opportunity for growth, Salary, Culture (family oriented)

    Cons

    Employees could use customer service training communication amongst co-workers could be better

    Be the first to find this review helpful
  2. 4.0
    Current Employee, more than 3 years

    Not a bad place to start your career but may want to reconsider staying long term

    Jun 27, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Really good benefits, easy to network and there are perks if you are a provider. They usually pay top dollar if you are working externally. Lots of places to interact with coworkers-really good place to academically learn since they see the most complex orthopedic/musculoskeletal conditions.

    Cons

    Hours can fluctuate and they cater to certain high end patients. Expect to work off hours for certain doctors who don't take any insurance. Patients can also be demanding but that is the fault of the area/locale and not really the hospital. Can burn out in a few years if your not careful.

    1 person found this review helpful
  3. 4.0
    Former Employee, more than 1 year

    Great company but rigid and disjointed

    Jun 4, 2022 - Medical Secretary in Stamford, CT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Patients receiving great care Employees are well trained and take pride in their work Benefits Work/Life Balance Well organized training

    Cons

    Large organization setting and no cross training means that if things don't go by playbook, other depts don't know what to do. Also means that if your "office" doesn't do well or restructures you will get the boot. In the latter, you can reapply quickly but it seems a waste of everyone's time and resources to have the lapse.

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  4. 5.0
    Current Employee

    Great job

    Jun 27, 2022 - Physical Therapist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great salary, respect, culture, management, and co workers

    Cons

    Nothing so far, truly a great hospital.

    Continue reading
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  5. 5.0
    Former Employee, more than 5 years

    Fantastic

    Jun 20, 2022 - SPD Director in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    excellent salary and compensation Exceptional leadership

    Cons

    - None. I loved it.

    Continue reading
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  6. 4.0
    Current Employee, more than 1 year

    Per diem great flexibility

    May 22, 2022 - Licensed Practical Nurse (LPN) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I have been working at HSS for 1.5 years and enjoy the flexibility working per diem. Working per diem, I float to different physician offices from day to day. I don't mind, but for some people who like a set schedule this can become challenging. All in all, it's a great place to work!

    Cons

    Schedule not available in advance (usually less than 24 hour notice and subject to change) Some of my coworkers say taking vacation can be a hassle, especially if they are short staffed.

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  7. 4.0
    Current Employee

    Positive review

    Jun 22, 2022 - Research Assistant in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The People are a great reason to work here

    Cons

    Unorganized human resources office, miscommunication

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  8. 1.0
    Current Employee

    REHAB DEPARTMENT AT HSS

    Jun 22, 2022 - Patient Access Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Not too many pros, benefits are okay but expensive.

    Cons

    HSS is a ferociously noxious place of work that I candidly DO NOT recommend. The upper management cult (Office Managers, Assistant Directors, Directors, Assistant Vice Presidents and Vice Presidents) in the Rehab Department are all censorious, demanding, exhausting, micromanaging, perilous, apathetic, and most importantly distasteful. Your commitment and diligence will always go unseen and unappreciated by the cult. As an employee you will not hear the minimal thank you for your professional contributions. Performance appraisals are given yearly to highlight your weaknesses never your strengths. As mentioned “there is no perfect employee” regardless of how hard you work. The career ladder is endorsed for promotions to only crush your hopes because your downfall is prearranged through their point system on the appraisal with low scores or foul comments, immensely discouraging. Benefits sound enticing at first, but in reality you give more than what you get. Vacation time is front loaded and allotted to take when it’s deemed for the department’s needs. You’re expected to pre plan your time earned 6-12 months in advance fyi. Cost of living raises are in fact not a granted raise. Raises are forcefully contributed to your health insurance plan that increased by 4% annually. Starting salaries are considered “competitive”, but truly aren’t. Most if not all hospitals pay exactly the same or more for less stress and work, so please refrain from the brainwashing that goes on here. Hard working employees are overworked and devalued while the cult sits back behind closed offices attending senseless fictitious meetings where from a distance you hear giggles and high pitched laughs. The Patient Access team is unfortunately a complete dump job for Office Managers and Directors. Coverage for sick employees is tenuous. Women on maternity leave are forced to come back expeditiously with no choice but to resign due to the lack of schedule accommodations. Women who come back to work are also forced to breastfeed in inappropriate places. Diversity and inclusion is highly advertised, but racism still exist within this prestigious establishment. Cultural appropriation lives here too. Holidays are celebrated according to the comfortably of the patients and high valued employees. In essence steer far far far away from the house of toxicity.

    Continue reading
    1 person found this review helpful
  9. 2.0
    Former Employee, more than 3 years

    HSS

    Jun 27, 2022 - Registered Nurse, BSN in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits and pay were pretty good.

    Cons

    The co-workers were not nice, and there is a lack of comradery.

    Be the first to find this review helpful
  10. 1.0
    Former Employee

    Avoid at all costs

    Mar 12, 2022 - Patient Access Specialist III 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Honestly I didn’t see any pros with working here. They pay higher than average but that’s about it.

    Cons

    No room for growth. They have performance appraisals every 6 months but no one helps you to get where you want to go. When you try to move up, they block you from doing so. Avoid Rehab at all costs and don’t work in that department, they do not care about their staff. The requests they have and what they expect is impossible. They let patients talk to you any way and make it like its okay when you are disrespected and like “the customer is always right”, which is a slap in the face. The turnover rate is extremely high because the staff is over worked and not appreciated. Management is awful and everything goes through one ear and out the other at the weekly meetings to where no one even talks in the meetings anymore. Benefits aren’t that great. Only a 3% pay raise yearly. No bonus, 2 weeks vacation, 1 week personal time off, and sick time. If you’re late 5 minutes they want to penalize you. They use 403B and don’t match.

    Continue reading
    3 people found this review helpful
Viewing 1 - 10 of 427 Reviews

Hospital for Special Surgery Reviews FAQs

Hospital for Special Surgery has an overall rating of 4.0 out of 5, based on over 467 reviews left anonymously by employees. 78% of employees would recommend working at Hospital for Special Surgery to a friend and 74% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Hospital for Special Surgery employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Hospital for Special Surgery. This rating has decreased by -1% over the last 12 months.

78% of Hospital for Special Surgery employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Hospital for Special Surgery 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Hospital for Special Surgery to be coworkers, compensation, benefits and the cons to be culture, career development, management.

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Hospital for Special Surgery Photos

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Hospital for Special Surgery photo of: Right on the river. Beautiful view at work.
Hospital for Special Surgery photo of: NYS CDC Executive orders in top priority of safety and wellness for all
Hospital for Special Surgery photo of: HSS over the FDR
Hospital for Special Surgery photo of: East River View
Hospital for Special Surgery photo of: Operating Room
Hospital for Special Surgery photo of: HSS Entrance

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