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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Management is awful and everything goes through one ear and out the other at the weekly meetings to where no one even talks in the meetings anymore." (in 18 reviews)
- "middle and upper management have a severe lack of knowledge of new technologies (even when that is their field)" (in 10 reviews)
- "The Patient Access team is unfortunately a complete dump job for Office Managers and Directors." (in 8 reviews)
- "Favoritism runs abound and lower level employees are expected to cater to and kiss up to physicians and senior management, to the point of questionable ethics." (in 7 reviews)
- "Work/life balance can be difficult." (in 5 reviews)
Ratings by Demographics
This rating reflects the overall rating of Hospital for Special Surgery and is not affected by filters.
- 5.0Oct 18, 2023Patient Care Assistant (PCA)Current EmployeeNew York, NY
Great Pay. The pay is much higher than neighboring hospitals
Needy, boujee patients. Patient satisfaction is very important as it is a elective surgery hospital. If you do not know how to properly communicate with patients and staff, do not work here.
- 2.0Nov 26, 2023Epic AnalystCurrent EmployeeNew York, NY
HSS as a whole is a good company. There is no shortage of work.
Pays well, but in IT you have to go on site 3 days a week to sit in your cubicle on video meetings. IT analysts are not happy, but feel trapped because the pay is good and that is the only thing keeping them. They promise career growth but it is like pulling teeth trying to get promoted. Leadership plays favorites and bends the rules for a select few.
- 3.0Nov 18, 2023Medical Practice ManagerCurrent Employee, more than 10 yearsNew York, NY
Benefits are good, includes fringe benefits too,
Everyone wants to leave because of management, they are not hands on and expect things that are unrealistic
- 2.0Aug 22, 2023Physician AssistantCurrent Employee, more than 1 yearNew York, NY
It’s a Reputable hospital with good surgeons.
No longer the highest salary for PAs. There is no way to grow in this hospital. Only nurses have options to grow their career within the hospital as they can move to different levels of nursing as well as admin and management jobs. The schedules are terrible for PAs. The schedules are 3 twelve hour shifts, 4 ten hour shifts or 4 twelve hour shifts. The 4 twelve hour shifts shouldn’t be allowed as employees feel burned out after a short time. It’s a 50 hour work week so salary will appear higher but the last 10 hours is base hourly pay. All new shifts that were created include a night or a weekend. The director of the PAs would rather have a great PA leave the hospital than offer a change in their schedule or promotion. All employees working weekends that wish to be relieved from weekends are only given the option to work a 50 hour work week or wait until another schedule off weekends opens, which is incredibly rare.1
- 4.0Nov 13, 2023Diagnostic Medical SonographerCurrent Employee, more than 5 yearsNew York, NY
Company merchandise, perks with affiliated sport organizations
Glass ceiling job , hard to do internal transfers, change career paths
- 4.0Sep 21, 2023Intraoperative Neuromonitoring TechnicianCurrent Employee, more than 5 yearsNew York, NY
Honestly, great connections can be made here. You converse with all walks of life and a multitude of different people with different jobs. Coworkers from different departments became supportive and it created a great atmosphere. Networking is highly possible in this position and the ability to watch surgeries is amazing. Education and the movement into learning more in my position is pretty great. Opportunities for OT is very high. The benefits of healthcare could be better, but it's not the worst. PTO is really nice and I'm able to take a decent number of days off a year.
My department is highly understaffed and we mainly help with orthopedic spine surgeries. We don't necessarily have shifts so our position has a LOT of OT whether or not we want it. We're there from the beginning till the end of surgery and a lot of times are on our own (support wise) after probation year. Communication between higher-ups and our department can be lacking and it makes us have to speak up on our own, which is supported by our manager but there is no additional push outside of that. We see the growth of spine surgeons and have spoken up about needing more hires and more ssupportbut tend to be dismissed or ignored - especially when we talk about when hiring new people needs to happen so that the appropriate support is given by the time new surgeons start. Instead, we're scrambling to find people to support and basically it limits the surgeons and their needs for us as well - they need us for the surgery and if we dont' have anyone, what can either of us do at this point? It requires both our department and the surgeon to make a tough decision that also impinges on patient safety. It's also safe to say that work/life balance is pretty poor until you get to a more senior position or you get into a team with a surgeon then it gets more manageable, but still like a 3/5 of managing that - but you still grab a ton of OT either way that can be a lot at first.
- 2.0May 11, 2023Radiologic TechnologistFormer Employee, more than 3 yearsNew York, NY
Hss is top paying hospital for xray techs (I dnt believe this counts for CT techs)
The cassettes are heavy and the radiologist make you do back breaking views (merchant and cross table with calibration markers and standing ankles ) on majority of the patients so all the technologist have what seems like assigned surgeons to take care of the slip disks and such. The EOS machines are over used to the point where floor fans from dollar tree are blown to keep the machine from over heating because youre not allowed to open the window. You get asked to skip lunch almost everyday. Calibration markers are put in between patients legs even male patients while standing if you could imagine. Male patients sexually harrass the women techs and are very entitled in that way and your supposed to just get used to it. Most techs like the OR better to avoid the back breaking stress the floor brings. No where to sit whilst on portables so techs sit in stair cases and nooks. Hss has long wait times and double sometimes triple book the room you occupy.
- 4.0Oct 31, 2023Registered Nurse, BSNCurrent Employee, more than 1 yearNew York, NY
Great coworkers, patients, mostly predictable
Baffling management decision regarding staffing and OR scheduling
Hospital for Special Surgery Reviews FAQs
Hospital for Special Surgery has an overall rating of 4.0 out of 5, based on over 607 reviews left anonymously by employees. 84% of employees would recommend working at Hospital for Special Surgery to a friend and 71% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
84% of Hospital for Special Surgery employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Hospital for Special Surgery 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.