HostGator.com Reviews in Houston, TX | Glassdoor

HostGator.com Houston Reviews

Updated July 20, 2017
167 reviews

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Houston, TX

2.7
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HostGator.com General Manager Adam Farrar
Adam Farrar
101 Ratings

167 Employee Reviews

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Pros
  • Free lunch, relaxed environment, easy to move up if you are motivated (in 92 reviews)

  • Creative and personal freedom (No dress code, no judgements about who you are (in 29 reviews)

Cons
  • Low pay in general for the industry (in 16 reviews)

  • Upper management is not transparent (in 15 reviews)

More Pros and Cons

  1. "Call agents"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Houston, TX
    Former Employee - Call Center Agent in Houston, TX
    Recommends
    Positive Outlook

    I worked at HostGator.com full-time (More than a year)

    Pros

    Good work environment, training and support for call agents. Good health plans and 401k and provided lunches. Decent opportunities for advancement.

    Cons

    Lost job due to layoff after departmental consolidation. Part time employment was offered but not accepted.


  2. "supervisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    No opinion of CEO

    I worked at HostGator.com full-time (More than 3 years)

    Pros

    company provided free lunch, but quality is debatable.

    Cons

    Little input or control. Management inexperienced and reactionary

  3. "Start here, then move on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Level II Systems Administrator in Houston, TX
    Former Employee - Level II Systems Administrator in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at HostGator.com full-time (More than 3 years)

    Pros

    On the job training
    Will accept you without experience
    Hands-on experience with one of the largest shared hosting server fleets
    The current CEO literally worked up from the rank and file
    The old management team is gone

    Cons

    Benefits are sub-par
    The company doesn't seem to care about their clients, which makes it hard for you to care about their clients
    Unreasonable metrics that encourage cheating over quality
    Company environment does not encourage loyalty, and seems to actively encourage moving on to other companies.

    Advice to Management

    You get what you measure; if you measure support volume, you get low quality support. Treat your employees like an asset, and they'll be an asset. There's a gap between "incredibly green" and "valuable asset" that this company has a blind spot on; while it's a great place to start a career, if you plan on sticking around you'll have to fight through that middle patch where the company seems to be unaware of your value to them, and unwilling to encourage you to stay.

    Basically, loyalty is where you find it.


  4. Helpful (1)

    "If I had a time machine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HostGator.com full-time (More than 5 years)

    Pros

    Was a great place to work until it was sold to EIG. Now it has gone down hill. Those that come in now will never know how great it once was.

    Cons

    EIG took over and outsource many departments. Much of it was mismanaged and stripped to its core.

    Advice to Management

    Buy HostGator back and make it great again. DIG is ruining it.


  5. "Sweatshop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Triage Administrator/L3 in Houston, TX
    Former Employee - Linux Triage Administrator/L3 in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HostGator.com full-time (More than 3 years)

    Pros

    Laid back, free lunch ( prison slop ). You could probably show up to work wearing no shoes and a panda costume and that would be okay.

    Cons

    Owned by Endurance. Run.

    Advice to Management

    May god have mercy on your souls.


  6. Helpful (1)

    "decent job for no experience or college degree"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at HostGator.com full-time (More than 3 years)

    Pros

    great health insurance, 401k with company match, free lunch daily, relaxed work environment, paid training, tuition reimbursement, college degree not required

    Cons

    owned by Endurance International Group- constant changes in policies, work flows, department organization, anything to save a few pennies even if it affects employee/customer satisfaction

    Advice to Management

    consistency needed


  7. Helpful (1)

    "Never the same after an acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Advisor in Houston, TX
    Former Employee - Web Advisor in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HostGator.com full-time (More than a year)

    Pros

    Free Meals, Game Room, Gym, Not much experience needed, Some knowledge acquired

    Cons

    Their website, kb articles, and billing system is ancient. Ticket system that leaves customers waiting for weeks to fix relatively simple issues. There's no real direction or leadership here, it seems like all the management are their for a paycheck and that's it.

    Advice to Management

    Total overhaul, bring in the bobs from office space.

  8. "Nice place so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Advisor in Houston, TX
    Current Employee - Web Advisor in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at HostGator.com full-time (Less than a year)

    Pros

    Free lunch, relaxed environment, easy to move up if you are motivated

    Cons

    Scheduling is not very flexible once it is set.


  9. "Out-of-state employees beware..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Houston, TX
    Former Employee - Tech Support Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HostGator.com full-time (Less than a year)

    Pros

    Intelligent co-workers, nice co-workers, interesting subject matter

    Cons

    Process heavy work, too much micromanagement, long periods of sitting,
    HR is incompetent, robotic and indifferent --they treat employees like husbandry. Do not accept a job from this company if you live in another state and have not lived in Texas for at least 30 days and have a TX driver's license. HR did not mention it after I lined up the job in advance and relocated to TX from CA at my own expense and signed a 1-year lease. They demanded I have the docs w/in 24 hours of the day I started work while attending a required orientation knowing that would be impossible (officially the state will only give you a driver's license after being a resident for 30 days) and HR felt no remorse for my situation. I was able to get the docs in 48 hours after a herculean effort at the DMV but that was not good enough for them and I was terminated.

    Advice to Management

    HR grow up and get sophisticated. Show a little compassion, professionalism and respect for your workers. Hire HR people who know how to handle out-of-state employees.


  10. "Company has little concern for employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Advisor Level II in Houston, TX
    Former Employee - Web Advisor Level II in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at HostGator.com full-time (More than a year)

    Pros

    They do offer a free lunch each (1st, 2nd & 3rd) shift, 7 days a week. Decent health benefits with United Health care.

    Cons

    Salary is not competitive. I worked there for 2 years without a raise, despite an increase in job function. I was paid the same rate of pay as new employees, yet worked escalated issues and trained the new employees.
    Additionally the attendance system is difficult to understand.

    Advice to Management

    Praise works better than punishnent.


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