HostGator.com Reviews | Glassdoor

HostGator.com Reviews

Updated February 13, 2017
327 reviews

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Full-time Part-time

327 Employee Reviews

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Pros
  • Free lunch, decent pay, supportive managers (in 84 reviews)

  • Creative and personal freedom (No dress code, no judgements about who you are (in 29 reviews)

Cons
  • Low pay in general for the industry (in 16 reviews)

  • Upper management is not transparent (in 15 reviews)

More Pros and Cons

  1. Helpful (1)

    "Starting Point"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Junior Systems Administrator in Houston, TX
    Former Employee - Junior Systems Administrator in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HostGator.com full-time (More than a year)

    Pros

    Free food , Benefits , Web hosting experience.

    Cons

    Skill is over looked on the floor , miss no days or be buddies with management to get promoted. PTO use is frowned upon.

    Advice to Management

    Give credit where it is due , There are some smart minds working there that are not given the opportunity to move up because they missed a day or two. Leading to a small and incompetent Linux administration team working the ever expanding ticket queue.


  2. Helpful (5)

    "It's gone downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Hockley, TX
    Former Employee - Supervisor in Hockley, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at HostGator.com (More than 5 years)

    Pros

    Free lunches, free parking and direct deposit.

    Cons

    The free food frequently caused people to become ill.
    There was very little communication.
    Absolutely no job security.
    While we've gotten more benefits since EIG took control, we lost the atmosphere and customer service that made the company a great place to work.
    It's difficult for entry level to advance now.

    Advice to Management

    Pay attention to the food ratings.
    Communicate with employees about the truth, not just want you want them to know.


  3. Helpful (5)

    "Not for the mature minded"

    Star Star Star Star Star
    Former Employee - Junior Administrator I in Houston, TX
    Former Employee - Junior Administrator I in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Feed you everyday. No need to leave the building during your workday unless you just want.
    The trainers were good in my opinion.

    Cons

    Atmosphere was way too playful. Maybe because management knows who stressful it can get, but too much nerf gun shooting. No personal space. I may have really liked if I would have worked there 20 years ago. Great place to work for young adults. I only worked there for 5 weeks. Three weeks of training and 2 weeks on the floor. I couldn't take it.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Analyst in Houston, TX
    Current Employee - Technical Support Analyst in Houston, TX
    Recommends
    Approves of CEO

    I have been working at HostGator.com full-time (More than a year)

    Pros

    Best company too start with . They provide excellent benefits . If you are innovative and focused you will be promoted fast . Great company to learn technical stuff .

    Cons

    only thing I do not like is there firing policy.


  6. Helpful (2)

    "Stay Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at HostGator.com full-time (More than a year)

    Pros

    loved the people, lunch provided

    Cons

    immature management, HR staff doesn't care


  7. Helpful (5)

    "Baited in by the false culture."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Houston, TX
    Former Employee - Technical Support Engineer in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You will have access to free breakfast/lunch/dinner, legal breaks, free coffee. Paid training is a nice touch.

    Benefits are okay, and improving.

    Beer Fridays. (In a tiny cup)

    If you have nothing, this is a decent gig, and you can learn here, so you can move on to something better.

    Cons

    Contract states a non competition claim. So after you learn everything, you must wait at least a year before taking on a new job somewhere better.

    The pay is mediocre. For what you put up with, you will find the pay is not enough.

    The food you are given may as well of been lunchables sometimes. It's okay, and who can argue with free? But it is by no means better than 1-2 stars in quality.

    The culture and environment you were promised is mostly a lie. Very few people are happy in that extremely high stress environment. Fixing broken porn sites all day and being yelled at is highly stressful and most people seem to be aging very fast there.

    The training is a joke, and you will be trying to help people by using GOOGLE for everything. Our trainer didn't even know how to do most things. If you do not pass with an 80% on a test (open book as they are) you will be fired.

    Advice to Management

    The training system is a joke. So many good workers lost because of this.
    Do not make employees handle more than 2 calls at a time. 5 is insane.
    If you are going to offer to feed people, at least feed them well.
    Have a stress management meeting maybe...
    Raise the pay for starting employees.
    Only act like you care about people if you really do. The facade that is put out is laughable.


  8. Helpful (5)

    "Fired for security violation that I was trained to do"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Houston, TX
    Former Employee - Sales in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HostGator.com (More than a year)

    Pros

    Free lunch if you like chicken a lot.

    Cons

    Not consistent and very bad HR and management who care less about employees.

    Advice to Management

    If you train a staff member to follow procedures and find out later that the training was wrong, take responsibility for that mistake.


  9. Helpful (6)

    "AVIOD AT ALL COST"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HostGator.com full-time

    Pros

    Parking
    Free lunch
    Restaurants Nearby
    Training that you will forget
    Free cheap beer and soda

    Cons

    Waste of time
    Facility of losers
    Garbage Lunches
    Horrid pay
    No work life only inside advancement

    Advice to Management

    Get lives and real jobs...
    Learn to manage


  10. Helpful (2)

    "Do you know linux?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at HostGator.com full-time (More than 3 years)

    Pros

    Fast paced work environment.
    Lots of room for growth.
    You can wear many hats

    ** I'm listing this in the Pros because it is NOT a con. You will see other reviews where the talk about managers only promoting friends, etc. If you are in any field, your performance is not always #1 for promotion. Networking is KEY in any job in any field. If you are in chat/phone support at HostGator, meet with the Admin support team, meet with their supervisors, try and meet the senior management in the office. Make sure your name stands out so that they know it. And always try to push your performance as high as possible. The people there who have been in chat support for the last five years, don't push to be promoted and feel that they are being overlooked. They are being overlooked because they are doing the bare minimum. If you are only doing the low end of your quota, you need to go over that. If you needs 7 chats an hour, do 9. The company is what you make of it. Not the managers.

    Cons

    Low pay for the industry
    Scheduled breaking for the lower level employees

    Advice to Management

    Push to motivate employees.
    Don't lie. If you say things are going to happen, make sure that they do.
    Invest more in talent.


  11. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at HostGator.com full-time (Less than a year)

    Pros

    Many opportunities to advance
    Lunch is paid for
    Average benefits
    Massages certain days of the week
    Awesome atmosphere
    Great people

    Cons

    Sometimes long hours
    Expectations of handling a certain number of chats at one time
    Customers can be extremely frustrating (As with any job)
    Management and co workers could sometimes be unhelpful

    Advice to Management

    Stress management could be a bit better



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