Hostway Reviews | Glassdoor

Hostway Reviews

Updated February 27, 2017
82 reviews

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82 Employee Reviews

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Pros
  • Free food once a week, semi-flexible work hours, plenty of vacation time, low stress work environment (in 13 reviews)

  • You can learn a lot and get involved in many different projects if you make connections with the right people (in 5 reviews)

Cons
  • I would love to brag about where I work but no one has heard of us unless you are in the industry (in 3 reviews)

  • Absolutely no vision or communicated strategy by C-Level to staff (in 2 reviews)

More Pros and Cons

  1. Helpful (2)

    "Building Success"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Antonio, TX
    Current Employee - Sales in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hostway full-time (More than a year)

    Pros

    2014 has brought change, in processes, staff and leadership; With each change it has altered the culture, the future and each day it is making Hostway a place that I am excited to come into each morning.

    Cons

    More communication from the top down.

    Advice to Management

    Ask everyone - do more employee focused discussions, get feedback.


  2. Helpful (4)

    "I wish there was a "Zero Star" to share my accurate feelings of Hostway."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Antonio, TX
    Former Employee - Sales in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hostway full-time (More than a year)

    Pros

    I can't think of one Pro.. sorry. These are the guys that make other hosting providers look good.

    Cons

    Most of the really good people come and go within a year or two. People that don't know any better or can't get a better job tend to stick around.

    I left because I couldn't sell their "managed" solution with a straight face.

    The "cloud" is a joke. It's Hyper-V. They talk about their Microsoft cloud like it's a good thing to have a Microsoft cloud. Their cloud is virtualization with a dashboard.. that's it.

    The only deals that can be won are the companies that are shopping on price. IMHO if someone buys an old server in a poorly managed datacenter and doesn't get references.. they get what they deserve. I sold too many deals based on the relationship I built and got burned _every_ time.


  3. Helpful (1)

    "Struggling and needs good people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Antonio, TX
    Former Employee - Sales in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Hostway full-time (More than a year)

    Pros

    Not a high stress job

    Cons

    lack of direction at executive levels

    Advice to Management

    pick a strategy and stick with it


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  5. Helpful (1)

    "Good springboard"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Chicago, IL
    Former Employee - Supervisor in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hostway full-time (More than 5 years)

    Pros

    Hands on access across different parts of the business.

    Cons

    Going through a state of change. So need clearer career trajectories


  6. "A Decent stepping stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOC Tier I in Austin, TX
    Former Employee - NOC Tier I in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hostway full-time (More than 3 years)

    Pros

    Casual work environment, casual dress code, they provide free snacks and drinks in break rooms, you can learn a lot.

    Cons

    Very political. They seem to be okay with keeping the lower level (tier 1) NOC techs segregated from the higher (tier 2 & 3) level techs. Non-managerial employees seem to have some sort of control over whether people get promotions by way of bad mouthing others resulting in bad reputations that can't be overlooked no matter what. Poorly designed datacenter with subpar equipment.

    Compensation is far lower than market rate, especially for a "Techie" city like Austin. I doubled my income in 6 months after leaving this black hole with the experience and knowledge I gained here.


  7. Helpful (2)

    "Great Learning Ground- Nothing More"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Antonio, TX
    Former Employee - Sales in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hostway full-time (More than a year)

    Pros

    Ability to learn the ins and outs of hosting and take that somewhere to begin a career.
    Get paid to learn about a very lucrative industry.
    You can network with seasoned vets that will help you advance to other companies.
    Skilled vets that can help you learn

    Cons

    Very "boys club" type environment
    Horrible leadership
    No product or product launches in the foreseeable future
    Compensation is minimal. Unreasonable quotas and POOR marketing make it almost impossible to hit commission targets thus 1000% attainment is non existent
    Very low employee morale
    Product management tells the same stories at every meeting so it looks like something is being done but the end result is nothing.
    Cloud platform is a joke
    Marketing is failing at every level
    Lead flow is practically non existent
    30 sales reps and about 5 new leads a month

    Advice to Management

    Let the few seasoned individuals you are lucky enough to have on the team (still) give some kind of direction to the company
    Do a complete marketing overhaul
    Do a sales leadership overhaul
    Stop using the "retail" side of the business to hide the total failure of the managed side
    Scare tactics on current employees do not work
    Sometimes it is better to cut your losses and regroup. After 3 plus years, it is safe to say what you have been doing is not working at all.
    Maybe update this profile to show that Bob Boles is now CEO and not Martis. I totally understand though, if I were the social media girl I would dread to see what is on this site as well.


  8. "Support Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Technician in Austin, TX
    Current Employee - Support Technician in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Hostway full-time (More than 3 years)

    Pros

    Great coworkers lots of learning experiences

    Cons

    company is unwilling to spend money on infrastructure or employee salaries


  9. Helpful (1)

    "One of the worst experiences of my life. Run, don't walk, away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Marketing Manager in San Antonio, TX
    Former Employee - Product Marketing Manager in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hostway full-time (More than 3 years)

    Pros

    Nice people. No one there is actually mean or anything like that, they just lack maturity and business acumen

    Cons

    No strategy, no goals (corporate or individual), no communication from the upper management, no accountability, deadlines are a joke, It's like a start up mentality but without the drive to actually get any work done

    Advice to Management

    Fire everyone starting with the CEO and start again.


  10. Helpful (1)

    "Change needs to start at the very top to make a difference"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BDC in San Antonio, TX
    Current Employee - BDC in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hostway full-time (More than a year)

    Pros

    Marketing Leadership seems to have a good idea of where the company should be headed which conflicts with the thoughts of Sales Leadership.

    Cons

    To say morale is low would be an understatement. I've seen employees literally crying at work due to their frustration with management.

    Starting with the CEO, John Martis. He has not once walked the floor of the office to say hello or asked how his employees are doing. There are several employees working with Hostway today that have not met John.

    Leadership is not only lacking, it is downright incompetent. Discussions with Leadership In San Antonio throughout the day usually involve politics, guns, shoes and more politics. Sales is something that is talked about behind closed doors being that they are lost and have no idea how to right the ship

    Advice to Management

    Restructure from the top. Make your leaders more accountable than your reps and you'll start seeing results instead of getting excuses. Today Sales blames marketing for poor leads. Recognize where the industry is headed and adjust. If you don't have this vision, hire someone who does.


  11. "Overall good company , longevity with employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scheduling Secretary in Enfield, CT
    Current Employee - Scheduling Secretary in Enfield, CT
    Recommends
    Neutral Outlook

    I have been working at Hostway full-time (More than 10 years)

    Pros

    Excellent Team atmosphere, great starting salaries.

    Cons

    Unión facility, raises slow, too much work delegated to some while others skate by

    Advice to Management

    Appreciate you Team leaders, ESP. DNS


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