Hot Topic Full Time Assistant Manager Reviews | Glassdoor

Hot Topic Full Time Assistant Manager Reviews

Updated May 7, 2017
104 reviews

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Full Time Assistant Manager

2.6
Star Star Star Star Star
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Hot Topic CEO Steve Vranes
Steve Vranes
2 Ratings

Employee Reviews

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Pros
  • The fact that there is not really a dress code is awesome (in 97 reviews)

  • 40% employee discount on top of sales (in 58 reviews)

Cons
  • Upper management doesn't always understand in-store problems-- too far removed (in 39 reviews)

  • Competitive hours for sales associates (in 38 reviews)

More Pros and Cons

  1. "Assistant Manger"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Buffalo, NY
    Current Employee - Assistant Store Manager in Buffalo, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hot Topic part-time (More than 5 years)

    Pros

    Great people
    Fun job to have

    Cons

    Low pay
    Bad hours
    Weird operations

    Advice to Management

    Communication
    Work on pay


  2. Helpful (4)

    "Former assistant manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Full Time Assistant Manager in Sacramento, CA
    Former Employee - Full Time Assistant Manager in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hot Topic full-time (More than 8 years)

    Pros

    Discount and the health insurance. That's about it, I'm just trying to make the 20 word minimum. Seriously that's about it.

    Cons

    Where to begin....the expectations are unrealistic. They expect you to complete a never ending list of tasks/promo changes/visual updates/shipment and make money with no payroll to do any of it. On top of everything they expect completed in a day they also expect you to make sales, keep conversion low, and get credit card apps with only 1-2 part coverage during most of the day. With the customers that come in the store (mostly teenagers) you're expected to make $60 sales (kids don't have that kind of money) and hope they don't come constantly in and out to keep conversion low. The online shipping to store is not maintained well either, they constantly mess up orders or don't ship them so on top of dealing with customers in the store you are also dealing with phone customers which take up to 20 mins at times because of the ancient internet and sometime difficult to navigate ordering look up. At times it can just be you in the store but because you have to take time on the phone dealing with online orders you can't always help customers in store or give them the attention they deserve they get upset for waiting. Payroll is unrealistic, you can't complete projects with no hours to do so and you some associates get zero hours which hurts the team morale. It also seems you're expected to work off the clock so you don't "break" the payroll bank. The associates constantly fall behind because they can go up to a week without a shift and with the constant promo changes and LP topics they can't keep up. Upper management (DM's and regional managers) don't care if stores are struggling, it's hard to make money without support from the higher ups and the only response you seem to ever get when asking for help is "figure it out".

    Advice to Management

    Take care of your employees. I gave almost 10 years of my life to the company for them to pretty much push me out. Granted I wanted to leave anyways but the way the company goes about using loyal employees as disposable is sad. It's high stress for low pay and nothing to show for.


  3. "A Little Misguided"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part-Time Assistant Manager in Denver, CO
    Former Employee - Part-Time Assistant Manager in Denver, CO
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Hot Topic part-time (More than 3 years)

    Pros

    40% discount on almost everything, on top of most sales. Great staff on store level.

    Cons

    Too much merchandise and not enough time, space, or resources to deal with it all. Company cuts hours constantly.

    Advice to Management

    Don't overwhelm employees with tasks and merchandise while taking away hours and resources. Invest in your workforce.


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  5. "Scent starting job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Time Assistant Manager in Great Neck, NY
    Current Employee - Full Time Assistant Manager in Great Neck, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hot Topic full-time (More than a year)

    Pros

    Very motivated to young professionals, hires a lot of young people. Great energy in the work place with contests and bonuses

    Cons

    Revolving door of people and sometimes catty environment. Slow to promote which leads to a lot of external hiring and has slot of potential leaving for opportunities


  6. "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Saint Louis, MO
    Former Employee - Assistant Manager in Saint Louis, MO
    Recommends
    Positive Outlook

    I worked at Hot Topic part-time (More than 3 years)

    Pros

    Diverse and fun staff with lots of room for growth in the company. Good benefits, great discount, pays well.

    Cons

    There is never really down time between seasons as with any retail job. It's either back to school, Halloween, floor sets, remodels, etc. As a manager here, expect to work!

    Advice to Management

    Upper management works well with the stores and they care for their employees. They do a great job running a smooth operation.


  7. Helpful (1)

    "PTASM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Rockville, MD
    Current Employee - Assistant Store Manager in Rockville, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Hot Topic (More than 3 years)

    Pros

    Fun environment, awesome customers. and really fun products. Your experience really depends on the store manager and the district manager

    Cons

    Corporate is very unorganized, not very much development, started doing credit cards and they push them too hard for a customer base that is mostly teenagers.

    Advice to Management

    When your staff shows initiative and wants to move up in company listen and help them. There has been a lot of staff that leaves because there is no development.


  8. "Assistant Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Harrisonburg, VA
    Current Employee - Assistant Store Manager in Harrisonburg, VA
    Recommends
    Positive Outlook

    I have been working at Hot Topic part-time (More than a year)

    Pros

    Being able to wear literally whatever you want. I can show up to work in cosplay if I want. Multiple costume events through the year region wide. Whole month of October we dress up.
    Fun environment. Like a second family.
    Always lots to do but generally a really fun work environment.

    Cons

    The only con I have is pay. Store managers cap at $20 an hour.

    Advice to Management

    Pay your management team better!


  9. Helpful (2)

    "Good for Key Holders & Associates"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Assistant Manager in Fond du Lac, WI
    Former Employee - Part Time Assistant Manager in Fond du Lac, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You got a 40% off discount off everything besides music or Electronics, it was combined with pretty much all promotions too. Pretty easy and low stress if you weren't in management, like an associate or Key Holder. At Low volume store there isn't too much to do at the job other than folding, greeting, paperwork. If you request off at least a month in advanced you would get that time off, but that mostly depends on your manager or DM.

    Cons

    Full time positions only available at high volume stores. I had to fight to get $10 an hour to be an assistant manager. They made it very difficult for me to use my sick time when i had a doctors note and everything they told me I had to use my vacation time when i did have sick time i could use. HIGH pressures on out preforming within the store as well as in your district. Having high credit cards sign ups, as well as a 75% loyalty rating, conversion rate of 21%, demanding labor and Boxes of shipment everyday. Training hours are never used for proper training you have to learn on the floor as well as from mistakes on the job. Switching shift almost impossible. Their write up system is ridiculous. It's agaist company policy to have any relations friendship or otherwise with ANY co worker, unless you are at the same level not above or below them, or you can be terminated. No personal or work conversion while on the sales floor. High priority is placed on forsee surveys from customers. Unless someone quits or gets fired and you are incredibly ambitious it will normally take you 5+ years to move up into management.

    Advice to Management

    Allow growth for your employees and for them to have a fun working environment and not break it down to the bottom line of money all the time.


  10. "Good Entry Level"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Full Time Assistant Manager in Columbia, SC
    Former Employee - Full Time Assistant Manager in Columbia, SC

    I worked at Hot Topic full-time (More than 5 years)

    Pros

    promote from within
    relaxed environment
    good learning experience

    Cons

    low pay
    high pressure
    lack of support


  11. Helpful (9)

    "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Assistant Manager in Wayne, NJ
    Former Employee - Part Time Assistant Manager in Wayne, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hot Topic part-time (More than 5 years)

    Pros

    The environment at Hot Topic is spectacular. You can wear what you want and be yourself. You have the opportunity to create great bonds with your customers because you have so many regulars. The kids that shop there are excited to be there and their parents feel good about spending their money with you because they know they're always getting great deals and that the employees are always the nicest and most helpful staff in the mall. Your employees are excited to be there because they are passionate about the lifestyle and they want to work hard to be considered for promotions because they feel safe and comfortable in that Hot Topic environment and don't want to work anywhere else. The benefits are also really good. There are opportunities for advancement if you are lucky enough to have an encouraging district manager who runs a large district with various volume malls to move around to.

    Cons

    Poor training. Next to no payroll. The company consistently changes their expectations and priorities, creating a frustrated and overworked management team. The buyers are consistently way behind trend. Vacations are always overdue and can only be taken within specific and undesirable time frames. Sick employees always work because everyone else is too tired to give up their day off to cover your shift. Low volume store managers wind up spending days off on the phone with their team since the lack of payroll makes communication exceptionally difficult.

    Advice to Management

    Too many inconsistent performance measures. You cannot have your managers spending hours on the computer and expect them to self-sufficiently complete extraordinary amounts of tasking. The company could benefit from regional buyers and store level meetings or better training techniques to get everyone on the same page when payroll is so low that managers barely see each other. Your company is doing well because your team members at the store level work VERY hard. If a store that should be thriving is falling behind, do something about it. Your teams share the same goals that you do, are exceptionally dedicated and passionate about the company, and want to grow with you.