Hotel Bel Air Reviews | Glassdoor

Hotel Bel Air Reviews

Updated September 8, 2017
10 reviews

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3.3
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Christopher Cowdray
2 Ratings

Employee Reviews

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  1. "Work exp. And professionalism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Company will always admire there employee from employee bday month to company party and even relaxing massages they value the harf work the employee does

    Cons

    Off sunset into the canyon so traffic is always backed up, outdoor hotel so allergies EESH good luck, other then stuff that cant be fixed the hotel is a great place to work at


  2. Helpful (1)

    "Horrible executives and management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Office in Los Angeles, CA
    Former Employee - Front Office in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hotel Bel Air full-time (More than a year)

    Pros

    Insurance benefits are very good

    Cons

    Poor management. Executives are lacking transparency, communication and lacking in following the corporate office strategy.
    There's a mafia composed of 4 people in the executive level. You must be close to them if you want to succeed otherwise it is just a waste of time.

    Advice to Management

    Free yourself from the mafia. Be courageous and say no to your boss when needed. Promote people from within. Train and be transparent with the workers. Recognize the employee

  3. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hotel Bel Air full-time

    Pros

    Beautiful property, the guests, and co-workers.

    Cons

    Hard work because of challenging property (No elevators and property is spread across a few acres), a lot of turnover in management, and not much room for growth.


  4. "Great benefits, low pay, and no growth!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Beverly Hills, CA
    Current Employee - Anonymous in Beverly Hills, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hotel Bel Air full-time

    Pros

    Amazing medical insurance, discounts on dining, free rooms at properties (although not very easy to use). The name is also good to show on your resume.

    Cons

    Terrible pay for a five start hotel! Absolutely no growth within the company. Instead of promoting competent and eager employees they hire outside candidates. Pretty standard American business practices nowadays!

    Advice to Management

    See cons.


  5. "Good experience thus far."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee
    Current Employee - Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotel Bel Air part-time (More than a year)

    Pros

    There are a number of perks for working at Hotel Bel-Air. Aside from its great location, there is also an excellent employee cafeteria, employee parking lot with attendants to assist in parking your cars, and friendly co-workers and fellow employees all throughout the property.

    Cons

    One of the cons would have to be a lack of efficient communication between co-workers and, at times, departments. When changes are made, updates should be given to all employees, so as to have current information. This will help limit chances of miscommunication and being misinformed as an employee speaking of a product/service.


  6. "I have in this hotel 3 years experince"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Uniform In Charge in Los Angeles, CA
    Current Employee - Uniform In Charge in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hotel Bel Air full-time (More than 3 years)

    Pros

    I have a good relationship with workers and excutives, I love the company and I love the work.

    Cons

    I was awarded Best Employee of the quarter of my best work.

    Advice to Management

    Some time I used to advice to my manager to give advice how we may save the budget, to run the department, in case low business, and control the products, like (housekeeping)


  7. Helpful (1)

    "Amazing property; Amazing Corporate Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server
    Former Employee - Server
    Recommends
    Positive Outlook

    I worked at Hotel Bel Air full-time (More than a year)

    Pros

    AMAZING benefits that are filly paid for by the hotel! Free staff meals, Uniform stays on-site so they wash and press it for you; great money.

    Cons

    The restaurant is putting out amazing cuisine by a famous Chef, but being poorly run on the day to day operational side.

    Advice to Management

    Ask your support staff (i.e. bussers, food runners, baristas) questions about how they see things from an operational standpoint; don't just consult with your top servers.

  8. Helpful (2)

    "Lack of executive support, no employee respect or safety concerns, overworked - yet not enough hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SPA Coordinator in Los Angeles, CA
    Current Employee - SPA Coordinator in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook

    I have been working at Hotel Bel Air full-time (More than a year)

    Pros

    Beautiful hotel property, hard to not love the Bel-Air. Encouraging engage training, fantastic cafeteria and benefits such as acupuncture/medical/dental, perks such as 3 free nights at a property, reputation of what is the Bel-Air...really on the verge of what I think will be an amazing hotel for employees and guests. Customer-satisfaction and intimate setting to truly devote to customer-care. Awesome Christmas party and incentives, like cash awards for good service. Inspiring town-hall meetings and excellent verbage / mission statement from the hotel itself.

    Cons

    Lack of executive management support in individual departments. No loyalty to long-term staff members, recently let go of long-term employees. Turn over in management is high. 30 hrs is considered full-time, will turn a blind-eye if need be instead of hiring or prepping staff. Set up for failure due to lack of physical resources, not always a supervisor at reach & generally understaffed hours for a given shift. Difficult to achieve more than 34 - 38 hours. Does not like to provide overtime. Hotel itself is low on funds, owned by a prince. Serve many royals and wealthy 1%, often times treated like lower class. Not always willing to tip, depending on department. demanding guests and due to the wealth, protocol changes in respect to how much a guest is spending. Can be difficult to gauge proper boundaries and when it's ok to say "no" even when request endanger employee.

    Advice to Management

    Simply listen to your staff and provide basic support, a little appreciation will spread miles and create a solid devotion to the Dorchester team.


  9. "Overworked, micromanaged, and not empowered to act in confidence."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Evening Server in Los Angeles, CA
    Current Employee - Evening Server in Los Angeles, CA
    Recommends
    Neutral Outlook

    I have been working at Hotel Bel Air full-time (More than a year)

    Pros

    Benefits, Wine Knowledge, Good Tips

    Cons

    Overworking
    Terrible Management in the Restaurant


  10. "Hotel Bel Air - Los Angeles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Negative Outlook

    I have been working at Hotel Bel Air (More than a year)

    Pros

    Great employee cafeteria!
    Beautiful property.
    Elegant Rooms.

    Cons

    Ignorant people running parts of this hotel.
    Low pay. This five star hotel going downhill.

    Advice to Management

    Listen to employees. Be more open to creative ideas. Not everyone with a college degree has common sense or knows exceptional customer service.