Hotels.com Reviews | Glassdoor

Hotels.com Reviews

Updated August 26, 2017
116 reviews

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4.2
StarStarStarStarStar
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Approve of CEO
Hotels.com President Johan Svanstrom
Johan Svanstrom
61 Ratings

116 Employee Reviews

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Pros
Cons
  • left because i was looking for advanced career opportunities where i could better apply my skills (in 4 reviews)

  • It's hard to chime in on a phone call when you're the only one in Dallas and there are 10 people on the phone in London (in 7 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than 5 years)

    Pros

    Smart people, challenging work, and fun environment

    Cons

    Rapid growth comes with challenges


  2. "Growth opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Hotels.com full-time (More than 8 years)

    Pros

    There are awesome opportunities for growth and movement.

    Cons

    Constant change requires extremely flexible scheduling and though work/family life balance is promoted at a corporate level, the challenge is being flexible with scheduling and incorporating this work/family life balance.

  3. "Tier 3 Customer Service Hotels.com"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier III Expert Plus in Springfield, MO
    Current Employee - Tier III Expert Plus in Springfield, MO
    Doesn't Recommend
    Positive Outlook

    I have been working at Hotels.com full-time (More than a year)

    Pros

    Decent pay. Great Benefits. Nice people.

    Cons

    The work gets done and handed to a few top performers why the lazy people do nothing and get to keep their jobs. It is difficult to get a holiday off.

    Advice to Management

    Make people work or fire them.


  4. "EVC Recovery Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This was my favorite job hand's down. The culture, the benefits and the pay were awesome. The people were amazing to work with also.

    Cons

    There is no down side to working at Hotels.com. I absolutely loved working there. This was my favorite job hand's down. The culture, the benefits and the pay were awesome. The people were amazing to work with also.

    Advice to Management

    My advice to management would be to not change a thing. Everything you are doing is perfect. I truly enjoyed working for this company.


  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Trainer in Springfield, MO
    Former Employee - Network Trainer in Springfield, MO
    Recommends

    I worked at Hotels.com (More than 3 years)

    Pros

    They are very employee oriented.

    Cons

    The Salary could be higher

    Advice to Management

    Continue to develop your people


  6. "Group Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cruise Specialist
    Former Employee - Cruise Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hotels.com full-time (More than 3 years)

    Pros

    Benefits, Incentives, bonus commission, Events sponsored by the company. The environment was awesome. Flexibility and caring management team.

    Cons

    Not a lot of room for promotion.

    Advice to Management

    Encourage the employee to grow within the company.


  7. "Good culture, nice benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Dallas, TX
    Current Employee - Senior Manager in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than 8 years)

    Pros

    The Hotels.com Dallas office has a relaxed environment with a close-knit yet diverse team of people. Management works hard to keep the team happy, productive and engaged. Leadership encourages employees to explore alternative sides of the business to allow employees to learn and grow.

    Cons

    A lot of career advancement opportunities with Hotels.com require relocation to London, although Expedia has large offices elsewhere in the US.

  8. "Assist hotels"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lodging Partner Associate in Dallas, TX
    Current Employee - Lodging Partner Associate in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hotels.com full-time (More than a year)

    Pros

    Benefits and lots of spreads

    Cons

    A lot of favoritism within the management team.


  9. "Encourage Diversity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Hotels.com full-time

    Pros

    The benefits are great, the office has fantastic amenities, and the company is doing some great things to drive the industry forward.

    Cons

    It can be really hard to fit in if you aren't a part of the predominantly wealthy and non-religious culture. I was told once by a manager that I wasn't passionate enough about my work because I spent 10-15 minutes away from my desk each day for prayer and spent most of my evenings with my family and religious community rather than working longer hours into the night and weekends like many of my co-workers.

    Advice to Management

    If you expect employees' lives to revolve around their work without any kind of balance with other priorities, you should make that clear during the interview rather than saying you have great work-life balance. This is the 21st century and employees should feel comfortable practicing their faith and living a balanced life as long as it doesn't hinder job performance.


  10. Helpful (3)

    "Nice environment, low ceiling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hotels.com full-time (More than 3 years)

    Pros

    Good office environment, emphasis on enabling work-life balance and vacation/travel, competitive pay

    Cons

    Main office is in London, which means lots of remote management and little visibility by most senior management. It's difficult to advance your career, especially below senior manager level, without that visibility -- unless you want to move to London. Minimal investment in training or skills-building.

    Bills itself as a "tech" company but as you can see from website, it is a generation behind due to under-investment in product side -- not on par with top-tier tech or ecommerce companies, only competitive because other travel companies are even less invested.

    Advice to Management

    Invest in technology side. Give regional offices the same career opportunities as central office. Don't hire all ex-consultants at the expense of promoting from within.


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