Hotels.com Reviews | Glassdoor

Hotels.com Reviews

Updated July 5, 2018
125 reviews

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3.9
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Approve of CEO
Hotels.com President Johan Svanstrom
Johan Svanstrom
68 Ratings

125 Employee Reviews

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Pros
Cons
  • "left because i was looking for advanced career opportunities where i could better apply my skills" (in 4 reviews)

  • "The Dallas office is one of the smaller Expedia offices (400 - 500)" (in 4 reviews)

More Pros and Cons

  1. "Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than a year)

    Pros

    Terrific culture and benefits. Good people and good work/life balance.

    Cons

    Limited opportunity in Dallas office. Not a tech company.

    Advice to Management

    The org structure needs some work. It is not scaleable and we need to focus more on technical resources over business resources.


  2. Helpful (1)

    "Overall nice place, but still has challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than 3 years)

    Pros

    Global Company , Good office environment, Fair pay and benefits

    Cons

    Sometimes it seems disjointed, like not every one is on the same page

    Advice to Management

    Would be nice if there were more options in the Dallas Office. Career options are limited if you can't or don't want to move.

  3. Helpful (3)

    "Great company, disorganized management, unrealistic expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Hotels.com full-time (More than 3 years)

    Pros

    Health benefits, catered lunch every Wednesday in Dallas, free coffee, soda, juice, tea, break room had ping pong, fooseball, xbox. Company is at the forefront of the travel industry, it's doing great things. Work hard, play hard.

    Cons

    Management constantly changes their mind and are micro managers, making it hard to get anything done. 10 different people want buy in on every project making it impossible to please everybody which delays timelines and you don't end up owning the project yourself. There is no HR in the Dallas office, it's in London, so if you have an issue it's not a high priority because they are not there to visually witness something. If you have managers in London and you work in Dallas, you will be forgotten about and it's harder to promote quickly because they don't see you working your tail off every day, they only see end results because they're so far removed. More corporate positions are in London than Dallas, so very difficult to rise up the ranks in Dallas.


  4. Helpful (2)

    "Great Company, Spotty Management"

    StarStarStarStarStar
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Hotels.com full-time

    Pros

    Champions being at the forefront of the travel tech industry
    Always innovating
    Everyone has a meaningful role

    Cons

    Some management lacks EQ resulting in abusive behaviour
    Global company but expectation at head offices in London are to conform to British norms of communication, anti-enthusiasm and repressive tendencies

    Advice to Management

    Watch out for teams with high turn over. Consider the management.


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than 5 years)

    Pros

    Smart people, challenging work, and fun environment

    Cons

    Rapid growth comes with challenges


  6. "Growth opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Hotels.com full-time (More than 8 years)

    Pros

    There are awesome opportunities for growth and movement.

    Cons

    Constant change requires extremely flexible scheduling and though work/family life balance is promoted at a corporate level, the challenge is being flexible with scheduling and incorporating this work/family life balance.


  7. "Tier 3 Customer Service Hotels.com"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier III Expert Plus in Springfield, MO
    Current Employee - Tier III Expert Plus in Springfield, MO
    Doesn't Recommend
    Positive Outlook

    I have been working at Hotels.com full-time (More than a year)

    Pros

    Decent pay. Great Benefits. Nice people.

    Cons

    The work gets done and handed to a few top performers why the lazy people do nothing and get to keep their jobs. It is difficult to get a holiday off.

    Advice to Management

    Make people work or fire them.

  8. "EVC Recovery Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This was my favorite job hand's down. The culture, the benefits and the pay were awesome. The people were amazing to work with also.

    Cons

    There is no down side to working at Hotels.com. I absolutely loved working there. This was my favorite job hand's down. The culture, the benefits and the pay were awesome. The people were amazing to work with also.

    Advice to Management

    My advice to management would be to not change a thing. Everything you are doing is perfect. I truly enjoyed working for this company.


  9. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Trainer in Springfield, MO
    Former Employee - Network Trainer in Springfield, MO
    Recommends

    I worked at Hotels.com (More than 3 years)

    Pros

    They are very employee oriented.

    Cons

    The Salary could be higher

    Advice to Management

    Continue to develop your people


  10. "Group Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cruise Specialist
    Former Employee - Cruise Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hotels.com full-time (More than 3 years)

    Pros

    Benefits, Incentives, bonus commission, Events sponsored by the company. The environment was awesome. Flexibility and caring management team.

    Cons

    Not a lot of room for promotion.

    Advice to Management

    Encourage the employee to grow within the company.


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