Hotels.com Reviews

Updated Jun 23, 2020

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3.7
72%
Recommend to a Friend
60%
Approve of CEO
Hotels.com President Adam Jay
Adam Jay
19 Ratings
Pros
Cons
More Pros and Cons
  1. "Former employee"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 

    I worked at Hotels.com full-time

    Pros

    Good company to work for

    Cons

    sometimes favoritism. If you are not in good term with management, no promotion

  2. "Fun People, Stressful Atmosphere"

    3.0
    Former Employee - Reservation Specialist in Springfield, MO

    I worked at Hotels.com full-time for less than a year

    Pros

    The training process and the activities planned for employees were always fun and engaging.

    Cons

    Dealing customers was extremely tedious and was often hard. By the time they are talking to you, they are usually pretty frustrated.

    Hotels.com Response

    January 24, 2020Sr. Recruiting Coordinator

    Thank you for taking the time to provide us with the open and honest feedback. We're sad to hear that some of your time working with us wasn't as enjoyable as you'd hoped and will take your comments into consideration to help us improve.


  3. Helpful (1)

    "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Director in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hotels.com full-time

    Pros

    - fun, smart people - great working environment - very interesting industry (travel)

    Cons

    - disconnected for headquarters in London

  4. "Amazing Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hotels.com full-time for more than 3 years

    Pros

    This company is an amazing place to work, the people are friendly and management is interested in your development. Growth opportunities are available if you perform well.

    Cons

    None that I can think of.

    Hotels.com Response

    November 13, 2019Sr. Recruiting Coordinator

    We're so glad you enjoyed working working at Hotels.com. We agree, it's an amazing place to work!

  5. Helpful (5)

    "Not what it once was!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hotels.com full-time for more than 3 years

    Pros

    Great benefits, fun industry to work in, and lots of opportunities for travel

    Cons

    Management is mostly clueless. Lot of consultant types who have moved up quickly, but lack the experience needed for their roles. Culture of the company has shifted dramatically in the few years I’ve been around - not in a good way.

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  6. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hotels.com full-time

    Pros

    Mat leave is very competitive.

    Cons

    Politics like any large company.

    Hotels.com Response

    November 13, 2018Manager, Recruiting

    Thanks for the feedback. You're right, our maternity leave coverage is very competitive. Overall, our benefits package tend to be progressive - which is one of the many reasons I love working here!

  7. Helpful (1)

    "Developer"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Hotels.com full-time for more than a year

    Pros

    Terrific culture and benefits. Good people and good work/life balance.

    Cons

    Limited opportunity in Dallas office. Not a tech company.

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  8. Helpful (1)

    "Overall nice place, but still has challenges"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time for more than 3 years

    Pros

    Global Company , Good office environment, Fair pay and benefits

    Cons

    Sometimes it seems disjointed, like not every one is on the same page

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  9. Helpful (3)

    "Great company, disorganized management, unrealistic expectations"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Hotels.com full-time for more than 3 years

    Pros

    Health benefits, catered lunch every Wednesday in Dallas, free coffee, soda, juice, tea, break room had ping pong, fooseball, xbox. Company is at the forefront of the travel industry, it's doing great things. Work hard, play hard.

    Cons

    Management constantly changes their mind and are micro managers, making it hard to get anything done. 10 different people want buy in on every project making it impossible to please everybody which delays timelines and you don't end up owning the project yourself. There is no HR in the Dallas office, it's in London, so if you have an issue it's not a high priority because they are not there to visually witness something. If you have managers in London and you work in Dallas, you will be forgotten about and it's harder to promote quickly because they don't see you working your tail off every day, they only see end results because they're so far removed. More corporate positions are in London than Dallas, so very difficult to rise up the ranks in Dallas.

  10. Helpful (2)

    "Great Company, Spotty Management"

    4.0
    • Senior Management
    Former Employee - Anonymous Employee 
    Approves of CEO

    I worked at Hotels.com full-time

    Pros

    Champions being at the forefront of the travel tech industry Always innovating Everyone has a meaningful role

    Cons

    Some management lacks EQ resulting in abusive behaviour Global company but expectation at head offices in London are to conform to British norms of communication, anti-enthusiasm and repressive tendencies

    Continue reading
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