Hotels.com Reviews | Glassdoor

Hotels.com Reviews

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Found 139 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
77%
Recommend to a Friend
81%
Approve of CEO
Hotels.com CEO Adam Jay
Adam Jay
7 Ratings
Pros
Cons
  • "The Dallas office is one of the smaller Expedia offices (400 - 500)(in 4 reviews)

  • "Its common knowledge in London office that Adam has shown a strong 'pro- male' bias as a manager over the past 5 years(in 3 reviews)

More Pros and Cons
  1. Great company

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Hotels.com full-time

    Pros

    Mat leave is very competitive.

    Cons

    Politics like any large company.

    Hotels.com Response

    November 13, 2018Manager, Recruiting

    Thanks for the feedback. You're right, our maternity leave coverage is very competitive. Overall, our benefits package tend to be progressive - which is one of the many reasons I love working here!

  2. Not what it once was!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Dallas, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hotels.com full-time for more than 4 years

    Pros

    Great benefits, fun industry to work in, and lots of opportunities for travel

    Cons

    Management is mostly clueless. Lot of consultant types who have moved up quickly, but lack the experience needed for their roles. Culture of the company has shifted dramatically in the few years I’ve been around - not in a good way.

    Advice to Management

    Listen to your employees instead of sweeping problems under the rug.

  3. Developer

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Hotels.com full-time for more than 2 years

    Pros

    Terrific culture and benefits. Good people and good work/life balance.

    Cons

    Limited opportunity in Dallas office. Not a tech company.

    Advice to Management

    The org structure needs some work. It is not scaleable and we need to focus more on technical resources over business resources.

  4. Helpful (1)

    Overall nice place, but still has challenges

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time for more than 4 years

    Pros

    Global Company , Good office environment, Fair pay and benefits

    Cons

    Sometimes it seems disjointed, like not every one is on the same page

    Advice to Management

    Would be nice if there were more options in the Dallas Office. Career options are limited if you can't or don't want to move.

  5. Helpful (3)

    Great company, disorganized management, unrealistic expectations

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Hotels.com full-time for more than 4 years

    Pros

    Health benefits, catered lunch every Wednesday in Dallas, free coffee, soda, juice, tea, break room had ping pong, fooseball, xbox. Company is at the forefront of the travel industry, it's doing great things. Work hard, play hard.

    Cons

    Management constantly changes their mind and are micro managers, making it hard to get anything done. 10 different people want buy in on every project making it impossible to please everybody which delays timelines and you don't end up owning the project yourself. There is no HR in the Dallas office, it's in London, so if you have an issue it's not a high priority because they are not there to visually witness something....

    Show More
  6. Helpful (2)

    Great Company, Spotty Management

    StarStarStarStarStar
    • Senior Management
    Former Employee - Anonymous Employee 
    Approves of CEO

    I worked at Hotels.com full-time

    Pros

    Champions being at the forefront of the travel tech industry Always innovating Everyone has a meaningful role

    Cons

    Some management lacks EQ resulting in abusive behaviour Global company but expectation at head offices in London are to conform to British norms of communication, anti-enthusiasm and repressive tendencies

    Advice to Management

    Watch out for teams with high turn over. Consider the management.

  7. Great place to work

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time for more than 6 years

    Pros

    Smart people, challenging work, and fun environment

    Cons

    Rapid growth comes with challenges

  8. Growth opportunity

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends

    I worked at Hotels.com full-time for more than 9 years

    Pros

    There are awesome opportunities for growth and movement.

    Cons

    Constant change requires extremely flexible scheduling and though work/family life balance is promoted at a corporate level, the challenge is being flexible with scheduling and incorporating this work/family life balance.

  9. Tier 3 Customer Service Hotels.com

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tier III Expert Plus in Springfield, MO
    Doesn't Recommend
    Positive Outlook

    I have been working at Hotels.com full-time for more than 2 years

    Pros

    Decent pay. Great Benefits. Nice people.

    Cons

    The work gets done and handed to a few top performers why the lazy people do nothing and get to keep their jobs. It is difficult to get a holiday off.

    Advice to Management

    Make people work or fire them.

  10. EVC Recovery Coordinator

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hotels.com

    Pros

    This was my favorite job hand's down. The culture, the benefits and the pay were awesome. The people were amazing to work with also.

    Cons

    There is no down side to working at Hotels.com. I absolutely loved working there. This was my favorite job hand's down. The culture, the benefits and the pay were awesome. The people were amazing to work with also.

    Advice to Management

    My advice to management would be to not change a thing. Everything you are doing is perfect. I truly enjoyed working for this company.

Found 139 reviews