Hotels.com Reviews | Glassdoor

Hotels.com Reviews

Updated February 1, 2017
58 reviews

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US - All Cities Full-time Part-time

4.1
Star Star Star Star Star
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Approve of CEO
Hotels.com President Johan Svanstrom
Johan Svanstrom
20 Ratings

58 Employee Reviews

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Pros
  • Fast paced and fulfilling work environment (in 11 reviews)

  • The most amazing work life balance I've seen anywhere (in 6 reviews)

Cons
  • Work life balance can be a challenge, especially for certain teams (in 4 reviews)

  • left because i was looking for advanced career opportunities where i could better apply my skills (in 3 reviews)

More Pros and Cons

  1. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lodging Support Agent in Springfield, MO
    Former Employee - Lodging Support Agent in Springfield, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hotels.com (More than a year)

    Pros

    Good pay, good benefits. I was treated very well by coworkers and management.

    Cons

    Did not enjoy call center

    Advice to Management

    None


  2. "Assist hotels"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lodging Partner Associate in Dallas, TX
    Current Employee - Lodging Partner Associate in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hotels.com full-time (More than a year)

    Pros

    Benefits and lots of spreads

    Cons

    A lot of favoritism within the management team.


  3. "Encourage Diversity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Hotels.com full-time

    Pros

    The benefits are great, the office has fantastic amenities, and the company is doing some great things to drive the industry forward.

    Cons

    It can be really hard to fit in if you aren't a part of the predominantly wealthy and non-religious culture. I was told once by a manager that I wasn't passionate enough about my work because I spent 10-15 minutes away from my desk each day for prayer and spent most of my evenings with my family and religious community rather than working longer hours into the night and weekends like many of my co-workers.

    Advice to Management

    If you expect employees' lives to revolve around their work without any kind of balance with other priorities, you should make that clear during the interview rather than saying you have great work-life balance. This is the 21st century and employees should feel comfortable practicing their faith and living a balanced life as long as it doesn't hinder job performance.


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  5. Helpful (2)

    "Nice environment, low ceiling"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hotels.com full-time (More than 3 years)

    Pros

    Good office environment, emphasis on enabling work-life balance and vacation/travel, competitive pay

    Cons

    Main office is in London, which means lots of remote management and little visibility by most senior management. It's difficult to advance your career, especially below senior manager level, without that visibility -- unless you want to move to London. Minimal investment in training or skills-building.

    Bills itself as a "tech" company but as you can see from website, it is a generation behind due to under-investment in product side -- not on par with top-tier tech or ecommerce companies, only competitive because other travel companies are even less invested.

    Advice to Management

    Invest in technology side. Give regional offices the same career opportunities as central office. Don't hire all ex-consultants at the expense of promoting from within.


  6. Helpful (1)

    "The Obvious Choice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at Hotels.com full-time (Less than a year)

    Pros

    Hotels.com is an established (25+ years) company that is still growing every year. As a "dotcom" company, the work environment is more relaxed, and the company favors innovation and a "fail fast" attitude. Strategies are always changing, and there is always new, exciting work to keep things interesting. As a global travel company, employees have diverse background, so your teammates with have many experiences and perspectives to share. Team sizes are small enough that individuals have a significant, measureable impact on the company. Overall, going to work is enjoyable and employees, from top management to junior level, are friendly and fun to work with; obviously.

    Cons

    Hotels.com is not the most competitive company in terms of compensation and benefits, but they are from the worse as well. The Dallas metro area is a standard suburban sprawl, which may be considered non-ideal to some, though the drivability and low cost of living make up for that.

    Advice to Management

    Management is doing a great job as it is. Feedback from direct supervisors are frequent and honest. The friendly attitude makes management (even VPs) approachable.


  7. Helpful (1)

    "Great culture and leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than a year)

    Pros

    collaborative and supportive culture
    fun place to work, people are full of energy
    leadership is very accessible
    things move quickly
    there are hard problems to solve
    offices are great

    Cons

    it's loud near the ping pong!

    Advice to Management

    work to keep the culture what it is now


  8. Helpful (1)

    "Fun Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Neutral Outlook

    I have been working at Hotels.com full-time (More than a year)

    Pros

    Hcom is a fun company to work for with a great culture and good benefits

    Cons

    Dallas is a relatively small office compared to London and Seattle, which makes the office more close-knit, but also means there are less local career opportunities


  9. "Sales Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good Environment, great people. Fun atmosphere

    Cons

    Telesales job which mean doing the same thing over and over again

    Advice to Management

    I wish there was more opportunity for advancement at the telesales position.


  10. "Marketing Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than a year)

    Pros

    The company really respects its employees, and has number of great perks. There are in office happy hours, a number of appreciation gifts throughout the year, and a great feeling of camaraderie. It is a fast growing company in the tech industry, so there is great for change and innovation.

    Cons

    No a clear structure for advancement, leading to a lot of turnover within the organization. HR policies are often not clear upon hiring.

    Advice to Management

    Do a better job at outlining expectations for promotion. Introducing a program that allows employees to shadow someone in another role would help highlight opportunities within Hotels.com, rather than at other companies.


  11. "Best company that I have ever worked in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time

    Pros

    You get to work with some of the smartest as well as friendliest people in the industry. Efficient, articulate, hardworking and fun is how I would describe the folks who work for Hotels.com.

    Cons

    There is no initial hand-holding. You have to figure a lot of things on your own. However, HR is currently working on improving the on-boarding process.

    Advice to Management

    You do a great job at articulating the vision for the company and set definite goals for the employees.



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