Hotels.com Reviews | Glassdoor

Hotels.com Reviews

17 reviews

Filter

Filter


2.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Hotels.com President Johan Svanstrom
Johan Svanstrom
5 Ratings

17 Employee Reviews

Sort: PopularRatingDate

Pros
  • Work culture is amazing and work environment is relaxed (in 15 reviews)

  • The most amazing work life balance I've seen anywhere (in 7 reviews)

Cons
  • left because i was looking for advanced career opportunities where i could better apply my skills (in 4 reviews)

  • It's hard to chime in on a phone call when you're the only one in Dallas and there are 10 people on the phone in London (in 7 reviews)

More Pros and Cons

  1. "Encourage Diversity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Hotels.com full-time

    Pros

    The benefits are great, the office has fantastic amenities, and the company is doing some great things to drive the industry forward.

    Cons

    It can be really hard to fit in if you aren't a part of the predominantly wealthy and non-religious culture. I was told once by a manager that I wasn't passionate enough about my work because I spent 10-15 minutes away from my desk each day for prayer and spent most of my evenings with my family and religious community rather than working longer hours into the night and weekends like many of my co-workers.

    Advice to Management

    If you expect employees' lives to revolve around their work without any kind of balance with other priorities, you should make that clear during the interview rather than saying you have great work-life balance. This is the 21st century and employees should feel comfortable practicing their faith and living a balanced life as long as it doesn't hinder job performance.


  2. Helpful (3)

    "Great place if you work for the right team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Hotels.com full-time (More than a year)

    Pros

    Fun environment, with good perks and decent hours.

    Cons

    Ego intensive culture. Every team is different and if you're fortunate, you work for someone who respects what you do and the talent you bring to the team. Unfortunately, there are too many managers who treat their team members like commodities and have no qualms about taking all the credit.

  3. Helpful (2)

    "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great Benefits and office space.

    Cons

    No work/life balance, be prepared to train people in management positions who may not be qualified.

    Advice to Management

    Hire people based on their experience and skills rather than hiring friends or relatives. There are a lot of people out there who are very talented and who have really paid their dues with working their way up in the industry. Hiring talentless people just because they're your wives or husband's friend's son or daughter without ANY skills or experience creates more tension and more work for those of us who have the talent, experience and education.


  4. Helpful (3)

    "It's not what it used to be."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lodging Support Services Agent in Dallas, TX
    Current Employee - Lodging Support Services Agent in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hotels.com full-time (More than a year)

    Pros

    My co worker's on the phones were amazing. The pay is decent and free sodas and juice.

    Cons

    There has been too many changes and there is a lot a favoritism. They took away our monthly bonuses and what they are offering does not come close to what we should get. The Supervisors are never at work, always calling in, they seem to not get in trouble for not being at work. The whole atmosphere has changed, we can't even read a book at work.

    Advice to Management

    Lead by example, if you expect us to be at work and work as a team you should be our example.

    Hotels.com Response

    Feb 4, 2016 – Vice President & General Manager, North America

    We’d like to thank you for your review of Hotels.com! You are an important and valued part of our call center operations. This feedback helps us evaluate and improve our organization.


  5. Helpful (6)

    "Lacks direction, but the new ads are good!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    They are a leader in the business. It's fun to work in travel, generally.

    Cons

    Lots of favoritism, sucking up to managers, phony enthusiasm. They keep changing direction. Technology is not cutting edge. Also, with direction coming from London, no clear cut goals or priorites.

    Advice to Management

    Watch out for competitors or you will become less and less relevant. Pay your "lower level" employees better. They work hard and produce quality.


  6. Helpful (6)

    "Poor Direction, Leadership and Strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hotels.com full-time (More than a year)

    Pros

    There are really good people trying to do good work at the staff level

    Cons

    The leadership in Dallas penalizes people that don't fit into a certain mold and have people operating on pins and needles. Leadership is belittling. They tend to promote and embrace consultants at the expense of talent coming from other disciplines. There are very few internal opportunities to advance without moving to Expedia in Bellevue or Hotels.com HQ in London. Lastly, there is no strategy for addressing the growth of Booking.com, especially in Canada.

    Advice to Management

    Take a genuine interest in the people and get a strategy to address Booking.com.


  7. Helpful (2)

    "not my cup of tea.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Springfield, MO
    Former Employee - Sales in Springfield, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hotels.com full-time (Less than a year)

    Pros

    Nice work environment, clean surroundings

    Cons

    what was promised in hiring and training did not pan out.

  8. Helpful (2)

    "Had to follow the PROCESS."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Springfield, MO
    Former Employee - Sales Agent in Springfield, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hotels.com full-time (Less than a year)

    Pros

    For the perks and commission, If you could hit the sales sitewide close %

    Cons

    You had to follow a process, a speech like in a few paragraphs and if you missed a key part and your supervisor happens to monitor that call you were wrote up. The training is so so

    Advice to Management

    Try to help employees make it a career, not a job


  9. Helpful (2)

    "STRESSFUL"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, TX
    Former Employee - Anonymous Employee in Arlington, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    great salary
    descent overtime
    career advancement
    co-workers are friendly

    Cons

    poor management
    unreliable cpu systems and information

    Advice to Management

    ditch the script to improve sales
    customers call in to receive non-robotic help and they get a list of options like they would get from any automated service. not fair to hold workers accountable for missed sales due to poor operating system.


  10. Helpful (1)

    "Too many layoffs"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Operations in Dallas, TX
    Former Employee - Financial Operations in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great benefits, pay is ok.

    Cons

    every year too many layoffs, management have no clue what they are doing, too much red tape.

    Advice to Management

    listen to your employees who actually do the work.


Showing 17 of 123 reviews
Reset Filters