Hotels.com Reviews | Glassdoor

Hotels.com Reviews

Updated December 9, 2016
12 reviews

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2.0
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Hotels.com President Johan Svanstrom
Johan Svanstrom
1 Rating

12 Employee Reviews

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Pros
  • Work culture is amazing and work environment is relaxed (in 11 reviews)

  • The most amazing work life balance I've seen anywhere (in 6 reviews)

Cons
  • Work life balance can be a challenge, especially for certain teams (in 4 reviews)

  • left because i was looking for advanced career opportunities where i could better apply my skills (in 3 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great place if you work for the right team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Hotels.com full-time (More than a year)

    Pros

    Fun environment, with good perks and decent hours.

    Cons

    Ego intensive culture. Every team is different and if you're fortunate, you work for someone who respects what you do and the talent you bring to the team. Unfortunately, there are too many managers who treat their team members like commodities and have no qualms about taking all the credit.


  2. Helpful (3)

    "It's not what it used to be."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lodging Support Services Agent in Dallas, TX
    Current Employee - Lodging Support Services Agent in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hotels.com full-time (More than a year)

    Pros

    My co worker's on the phones were amazing. The pay is decent and free sodas and juice.

    Cons

    There has been too many changes and there is a lot a favoritism. They took away our monthly bonuses and what they are offering does not come close to what we should get. The Supervisors are never at work, always calling in, they seem to not get in trouble for not being at work. The whole atmosphere has changed, we can't even read a book at work.

    Advice to Management

    Lead by example, if you expect us to be at work and work as a team you should be our example.

    Hotels.com Response

    Feb 4, 2016 – Vice President & General Manager, North America

    We’d like to thank you for your review of Hotels.com! You are an important and valued part of our call center operations. This feedback helps us evaluate and improve our organization.


  3. Helpful (6)

    "Poor Direction, Leadership and Strategy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hotels.com full-time (More than a year)

    Pros

    There are really good people trying to do good work at the staff level

    Cons

    The leadership in Dallas penalizes people that don't fit into a certain mold and have people operating on pins and needles. Leadership is belittling. They tend to promote and embrace consultants at the expense of talent coming from other disciplines. There are very few internal opportunities to advance without moving to Expedia in Bellevue or Hotels.com HQ in London. Lastly, there is no strategy for addressing the growth of Booking.com, especially in Canada.

    Advice to Management

    Take a genuine interest in the people and get a strategy to address Booking.com.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "not my cup of tea.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Springfield, MO
    Former Employee - Sales in Springfield, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hotels.com full-time (Less than a year)

    Pros

    Nice work environment, clean surroundings

    Cons

    what was promised in hiring and training did not pan out.


  6. Helpful (2)

    "Had to follow the PROCESS."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Springfield, MO
    Former Employee - Sales Agent in Springfield, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hotels.com full-time (Less than a year)

    Pros

    For the perks and commission, If you could hit the sales sitewide close %

    Cons

    You had to follow a process, a speech like in a few paragraphs and if you missed a key part and your supervisor happens to monitor that call you were wrote up. The training is so so

    Advice to Management

    Try to help employees make it a career, not a job


  7. Helpful (2)

    "STRESSFUL"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, TX
    Former Employee - Anonymous Employee in Arlington, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    great salary
    descent overtime
    career advancement
    co-workers are friendly

    Cons

    poor management
    unreliable cpu systems and information

    Advice to Management

    ditch the script to improve sales
    customers call in to receive non-robotic help and they get a list of options like they would get from any automated service. not fair to hold workers accountable for missed sales due to poor operating system.


  8. Helpful (1)

    "Too many layoffs"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Operations in Dallas, TX
    Former Employee - Financial Operations in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great benefits, pay is ok.

    Cons

    every year too many layoffs, management have no clue what they are doing, too much red tape.

    Advice to Management

    listen to your employees who actually do the work.


  9. Helpful (1)

    "What goes around..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Arlington, TX
    Former Employee - Sales Agent in Arlington, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    if you love sales you can do very well. Very good benefits. Good PTO. Some good managers. Lots of incentives. Just layed off a whole call center, but at least gave them severance and PTO

    Cons

    Terrible senior mgmt. Aggresive sales goals and strict adherence to QA and AHT.Very inflexible about absences. Doing your best is never enough.

    Advice to Management

    What goes around comes around. You hemorraged your best employees and now you are shut down. Make every effort to keep the good people you have, not beat them down at every turn for every little thing


  10. Helpful (1)

    "Hotels.com don't work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Agent in Springfield, MO
    Current Employee - Telesales Agent in Springfield, MO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Really laid back atmosphere. You can chew tobacco and work on the phones. Wear what you want to. Go out and smoke when you want to. Okay for people who are in school and plan on leaving in a year or so.

    Cons

    You get paid $0 for all of your sales if you are not within the 4% average for the center for days or nights, whichever shift you work. Base pay is a mere $9 per hour. You get calls from people who don't know you are Hotels.com. They hang up after they find out who you are much of the time. Company tends to put all the fault on the employees instead of making the pay grid better and easier to attain commission. No matter what the issue is, the company blames the employee and says the employee can do better. Many get fired for not meeting their goals which are made higher by people who cheat in the first place. Basically no feedback on performance and hardly any team meetings. No where to go here, dead end job. Building filthy, bathrooms cleaned once a week. System very slow on computers. Lot of chiefs, people who think they run the place

    Advice to Management

    Need to be in the employees' shoes and see what they have to deal with.


  11. "Encourage Diversity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Hotels.com full-time

    Pros

    The benefits are great, the office has fantastic amenities, and the company is doing some great things to drive the industry forward.

    Cons

    It can be really hard to fit in if you aren't a part of the predominantly wealthy and non-religious culture. I was told once by a manager that I wasn't passionate enough about my work because I spent 10-15 minutes away from my desk each day for prayer and spent most of my evenings with my family and religious community rather than working longer hours into the night and weekends like many of my co-workers.

    Advice to Management

    If you expect employees' lives to revolve around their work without any kind of balance with other priorities, you should make that clear during the interview rather than saying you have great work-life balance. This is the 21st century and employees should feel comfortable practicing their faith and living a balanced life as long as it doesn't hinder job performance.


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