Hotels.com Reviews | Glassdoor

Hotels.com Reviews

Updated August 6, 2017
28 reviews

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4.0
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Hotels.com President Johan Svanstrom
Johan Svanstrom
13 Ratings

28 Employee Reviews

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Pros
Cons
  • left because i was looking for advanced career opportunities where i could better apply my skills (in 4 reviews)

  • It's hard to chime in on a phone call when you're the only one in Dallas and there are 10 people on the phone in London (in 7 reviews)

More Pros and Cons

  1. "Growth opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Hotels.com full-time (More than 8 years)

    Pros

    There are awesome opportunities for growth and movement.

    Cons

    Constant change requires extremely flexible scheduling and though work/family life balance is promoted at a corporate level, the challenge is being flexible with scheduling and incorporating this work/family life balance.


  2. "Assist hotels"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lodging Partner Associate in Dallas, TX
    Current Employee - Lodging Partner Associate in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hotels.com full-time (More than a year)

    Pros

    Benefits and lots of spreads

    Cons

    A lot of favoritism within the management team.

  3. Helpful (1)

    "Fun Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Neutral Outlook

    I have been working at Hotels.com full-time (More than a year)

    Pros

    Hcom is a fun company to work for with a great culture and good benefits

    Cons

    Dallas is a relatively small office compared to London and Seattle, which makes the office more close-knit, but also means there are less local career opportunities


  4. "Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good Environment, great people. Fun atmosphere

    Cons

    Telesales job which mean doing the same thing over and over again

    Advice to Management

    I wish there was more opportunity for advancement at the telesales position.


  5. "Let your employees help you adjust the company direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company kept us up to date on the direction management was taking us.

    Cons

    Management made changes to our work tasks without an understanding of our process fully which created more problems than they solved.

    Advice to Management

    Bring your employees into the conversation before making changes to their job. They're more than happy to help navigate those desires for changes.

    Hotels.com Response

    Apr 11, 2016 – Talent Advisor

    Thank you for your review. We encourage you to speak to your line manager or a member of the HR team if you ever feel that your role responsibilities are not clear.


  6. "Customer Service Specialist Trilingual"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, TX
    Former Employee - Anonymous Employee in Arlington, TX
    Recommends
    Positive Outlook

    I worked at Hotels.com full-time (More than 5 years)

    Pros

    It is a very rewarding company to work if you do exactly what they want you to.

    Cons

    Do not tell any truth to any boss that make him or her to be upset with you because if you leave the company in a good term and after a while wants to return this person will not let you in even thou you pass in all the interviews, hr tells you everything is OK, you will never get the job


  7. "Cool place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time

    Pros

    Cool / laid back office space
    Friendly environment
    Everyone seems to have ownership of their areas of responsibility
    Collaboration is encouraged
    Growth oriented
    Lots of freedom
    Good benefits / pay
    Management seems genuinely concerned about employees

    Cons

    While friendly, hard to break through beyond politeness with management or core group of employees.
    Global teams, so many advancement opportunities are on a different continent.
    Can be hard to stay in the loop, especially when most of your team is located elsewhere.

    Advice to Management

    Opportunities you provide to socialize are awesome (monthly happy hours, lunches, etc), but maybe make an effort to break away from your usual crowd to include people you don't have a chance to speak with as often.

  8. "Exciting vertical with great employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Hotels.com full-time

    Pros

    There's almost nothing bad to say about working in travel. It's an exciting and competitive vertical with strong YoY growth. From a marketing standpoint, it's nice to work on a brand that's so forward thinking.

    Cons

    Work life balance can be a challenge, especially for certain teams. Occasionally you run into the usual corporate red tape, which can be a bummer.

    Advice to Management

    Keep innovating! Allow your employees to make day to day decisions and to manage up.


  9. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Soda and fruit as much as you want

    Cons

    schedules change every 6 Months

    Advice to Management

    nothing to say


  10. Helpful (1)

    "Work Hard, Play Hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager
    Current Employee - Senior Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than a year)

    Pros

    Dallas Office
    - Free catered lunch every Wednesday
    - Free pizza once a month on Fridays
    - Happy Hours in the break room once a month
    - Unlimited free coffee, tea, soda, juices,
    - Ping pong, foosball, and video games in the breakroom
    - Very fun group of people
    - Fun holiday activities (easter egg hunt, holiday decorating, halloween costume contests, etc.)

    Cons

    If you work with people in the London office a lot, you have a small amount of overlap time. Communication can also be rough. It's hard to chime in on a phone call when you're the only one in Dallas and there are 10 people on the phone in London. They often forget to include you in on small things they hear in water cooler conversations.


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