Hotwire Communications Reviews | Glassdoor

Hotwire Communications Reviews

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Found 108 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
51%
Recommend to a Friend
54%
Approve of CEO
Kristin Johnson and Michael Karp
59 Ratings
Pros
  • "Fast growing company with lots of opportunity for advancement(in 6 reviews)

  • "Good People good working environment(in 5 reviews)

Cons
  • "I requested multiple times for an increase in pay but upper management was not approving any increases in pay at all(in 8 reviews)

  • "Management works against each other or just lies, lots of finger pointing, no one takes responsibility when projects fail(in 7 reviews)

More Pros and Cons
  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotwire Communications full-time for more than 4 years

    Pros

    Fast growing company with lots of opportunity for advancement.

    Cons

    Communication between departments could use lots of work!

    Hotwire Communications2018-11-28
  2. "Flying by the Seat of Their Pants"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Property Support Specialist in Fort Lauderdale, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Hotwire Communications full-time for more than a year

    Pros

    Excellent Pay and Benefits Staff Events to Boost Morale Community Service Events

    Cons

    Terrible Management Staff from the Top to the Bottom

    Advice to Management

    Don't mistreat good employee because you have perceived power

    Hotwire Communications2019-05-09
  3. "Growing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Field Operations Technician in Buford, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotwire Communications full-time for more than 6 years

    Pros

    Hotwire is privately owned fast growing telecommunication company specialized in high speed internet and video service

    Cons

    Rapidly growing company needs better Mid level management

    Advice to Management

    Develop an Institute a better company culture with definitive direction for company growth

    Hotwire Communications2019-02-18
  4. "Customer Service Representative"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Customer Service Representative 

    I have been working at Hotwire Communications full-time for more than a year

    Pros

    Pay rate start off is positive.

    Cons

    No room for growth, and it's hard to receive a raise.

    Hotwire Communications2019-02-14
  5. "Field Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotwire Communications full-time for more than 2 years

    Pros

    Fun fast paced place to work, growing company with new positions and opportunities popping up all the time. I was hired for one position and identified as an asset and quickly promoted (try that at Comcast or ATT). If you want a good career with a "family" atmosphere apply here.

    Cons

    Growing fast so hang on!

    Advice to Management

    Mid term reviews and define goals with clear expectations

    Hotwire Communications2019-01-17
  6. Helpful (1)

    "Total Chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hotwire Communications full-time for more than 4 years

    Pros

    Pay is ok, medical ok otherwise there is no plan. The troops are dedicated to the company and work really hard to deliver what the customer expects. But upper management doesn’t have a clue what is really happening at properties.

    Cons

    Total chaos, sales lies to people to get in the door. Then the company can’t deliver what was promised. Management works against each other or just lies, lots of finger pointing, no one takes responsibility when projects fail.

    Advice to Management

    Get a plan, provide some training

    Hotwire Communications2019-02-21
  7. Helpful (1)

    "Stay Away From This Cancer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hotwire Communications full-time for more than a year

    Pros

    Worked Year of 2014 Training for Entry Level Public Transportation For Those Who Need It

    Cons

    Human Resources Will Not Verify Your Employment, Look For A Better Company. Worked Year Of 2014. Walking Straight Through The Company You Will Realize That Most of The Minorities Are On One Floor and The Other People Who Barely Do Anything Are On A Different Floor With HDTV On The Wall, Computers And Cell Phones Right In Front Of Their Face. Very Irresponsible Office Team. I’m Not Sure If They Are Busy With An Itchy Crotch...

    Show More

    Advice to Management

    Learn How To Be A Boss, Not A Thief or A Liar!

    Hotwire Communications2019-02-19
  8. Helpful (1)

    "Best place for the unambitious."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Fort Lauderdale, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hotwire Communications full-time for more than 4 years

    Pros

    Little to no workload. Coworkers only respond to problems if they can get credit for it somehow. No company culture. Lack of organizational structure. Strong nepotism. Entire lack of leadership from CEO/owner through limited VP structure that exists to keep all departments in their proper silo. It is very easy to slip through the cracks and not accomplish anything for weeks on end, as there is no motivation or incentive...

    Show More

    Cons

    ZERO contribution to healthcare. Family healthcare is about $1600/month. Low morale, Most managers are affiliated with the owner and either do not care, are too inept to act or a combination of both. Constant disregard for basic OSHA safety. No formal review process. No training or incentive programs.

    Advice to Management

    The owner is bright but refuses to trust proper management to a real CEO. Let go of the day to day, it can still be your baby, get a real organizational structure in place. Somehow for some reason only known to a higher power a lot of your employees care about the customers, empower them to enact on that care. Many larger players are coming into your space in the next 2-4 years. Yet you still can not execute on your...

    Show More
    Hotwire Communications2019-01-23
  9. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hotwire Communications full-time

    Pros

    good benefits, good pay, good PTO,good 401 plan

    Cons

    terrible management, no core values, no help, no life balance

    Hotwire Communications2019-01-04
  10. "Former Hotwire employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bala Cynwyd, PA
    Recommends

    I worked at Hotwire Communications full-time for more than 2 years

    Pros

    Helpful management, 10 hour shift schedule

    Cons

    Software that doesn't always work, Issues with ONTs

    Hotwire Communications2018-12-02
Found 108 reviews