Hotwire Reviews | Glassdoor

Hotwire Reviews

Updated January 4, 2017
31 reviews

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3.0
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Hotwire President Henrik Kjellberg
Henrik Kjellberg
8 Ratings

31 Employee Reviews

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Pros
  • Great culture, excellent benefits, great work life balance (in 41 reviews)

  • Plus, the travel benefits are awesome (in 11 reviews)

Cons
  • Work-life balance are non-existent depending on the group (in 5 reviews)

  • Unless you live in the area, you will be held back with career growth (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "A good temporary option"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Account Manager in San Francisco, CA
    Former Employee - Global Account Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Hotwire full-time (More than a year)

    Pros

    Good pay & benefits, great time off, and lots of fun.

    Cons

    Lack of growth opportunities, even for top performers.
    Leadership says Hotwire advocates for both diversity and openness, but the people/culture are carefully cultivated to be homogeneous & fit a specific mold.


  2. "Good days and bad days"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hotwire full-time

    Pros

    Large company, lots of knowledge, industry leader

    Cons

    Conflicted identity. Leadership hasn't been very effective.


  3. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hotwire (Less than a year)

    Pros

    Great location. Good transparency. Got to learn a lot of new technologies during the summer.

    Cons

    Everybody is not so helpful in the team. Had to research a lot on my own.

    Advice to Management

    Better projects for interns. Have good mentors who can help new hires to start in the company and have less work experience.


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  5. "UX Designer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    Pros

    Good Team, some travel perks

    Cons

    Not many cons. Company underwent major changes in the last years. Doing better now.


  6. "Pretty good--until I was laid off"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - User Experience Writer in San Francisco, CA
    Former Employee - User Experience Writer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hotwire (More than a year)

    Pros

    Work/Life Balance
    Great location
    Cool people to work with

    Cons

    Travel perks aren't actually perks
    No free food/other perks
    Company is being absorbed by Expedia


  7. Helpful (1)

    "san francisco"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Hotwire full-time (More than a year)

    Pros

    The biggest plus is that the company is located in San Francisco. Other pros are good travel benefits, the relatively small teams, and a can do culture, at least below the executive level.

    Cons

    Way to much churn at the leadership level. It creates an environment of uncertainty and it is also a big drag on morale, particularly as it has a deep ripple effect in the rest of the organizations. It is not uncommon to see a entire team cycle out of the company in the span of a year.

    Advice to Management

    Need to remember that there will always be a market for an opaque hotel offering. Also need to keep in mind that it is intrisicaly a countercyclical business, but makes a good counterbalance to the other retail brands that are strongly pro-cyclical.


  8. Helpful (6)

    "Outdated without an identity, but positive forward momentum."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Hotwire full-time

    Pros

    The work-life balance is impressive considering Hotwire is a digital company and is located in San Francisco. The company is slowly modernizing after several years of a stagnant "if it isn't broken, don't fix it" mentality. Due to both the size of the company and the leadership, your title does not determine whether or not you get to have a voice. There is an opportunity at this point in time to greatly impact the future of this brand.

    Cons

    Because the company is in a position to play catch-up after years without any major change, there are internal growing pains. There is little to no cross-functional alignment (terrotorial silos) and most teams assume their own goals translate to the goals of others. The vocal minority often win during times of conflict. There is very little comaraderie among employees, and it seems as though people's various passions about the company have less to do with the product itself, but with the discounts (which are subpar). While the company frantically tries to scale for change, teams are being fractured across the Seattle and San Francisco offices - further reducing chances of developing a sense of comeraderie. While the work varies in excitement, the environment is dry and humorless. Transparency on mobility, pay scales and career development is opaque at best. Compensation (despite the fact that it is located in the most expensive city in America) is not even close to competitive.

    Advice to Management

    Work on processes to help facilitate the pace at which the brand is changing. Don't downplay the impact of hiring in two places. Focus on improving morale in a meaningful and measurable way...happy employees make a successful company.


  9. "Great people to work with but poor leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Hotwire full-time (More than 3 years)

    Pros

    All the people I worked with were outstanding, but lack of leadership led to the company's downfall and layoffs last Fall. I wasn't part of the layoffs but after so many people left I decided to leave to for a better opportunity. There is work/life balance though but that's because I don't think people want to stay any longer at work then they have to!

    Cons

    True creativity and innovation is not valued. It's an extremely analytical company to the point that those that rely on intuition are not valued. Everything has a cost and number which is fine, but not when it comes at the price of not understanding what customers actually want. Everyone gets lost pinching pennies and then doesn't understand what they can't see the forest for the trees. There's no investment in what will actually make customers happy.

    Advice to Management

    Give people more creative freedom to solve problems and invest in long-term solutions.


  10. Helpful (2)

    "Many recent changes in leadership and focus for the company have made this a difficult place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hotwire full-time (More than 8 years)

    Pros

    Hotwire has a great product with many years of experience.

    Cons

    Reduction in staff in 2013 was not expected and hard for everyone in the company whether you are still there or not.


  11. Helpful (1)

    "Big changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Hotwire full-time (More than a year)

    Pros

    Coworkers, development environment. Good engineers that collaborate well in an agile environment.

    Cons

    Big corporate restructure. After layoffs, emphasis is on saving money meaning not sure how work will be valued during performance reviews.



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