Hotwire Reviews | Glassdoor

Hotwire Reviews

Updated September 8, 2017
18 reviews

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Hotwire President Neha Parikh
Neha Parikh
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18 Employee Reviews

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Pros
  • Great culture, excellent benefits, great work life balance (in 40 reviews)

  • Great benefits - good location - flexible schedule (in 13 reviews)

Cons
  • Work-life balance are non-existent depending on the group (in 5 reviews)

  • Often too conservative and not willing to take risks (this is changing), growth opportunities are limited, compensation is lower than competitors (in 5 reviews)

More Pros and Cons

  1. Helpful (2)

    "Attrition and politics brought the company to shambles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hotwire full-time (More than 3 years)

    Pros

    - Expedia brand name

    - Travel perks, but nothing special unlike other big companies

    Cons

    I don't know where to start. Everything is wrong with the company right now.

    - Highly negative and toxic environment
    - People with less credentials were promoted to leadership positions and handed off big portion of business. They are failing miserably and covering up to survive or blaming others within the org.
    - People don't want to work proactively
    - Management keeps making promises, but nothing is changing
    - Clean slate to people who do not perform or constantly break things
    - Engineers have no existence in the company, even though management claims to be a technology company
    - Product leadership thinks they are driving the company, remaining teams like marketing and engineering are treated as their puppets
    - If you are active and want to progress, this isn't the right place to work. Look somewhere else. Your career will take a hit in negative direction and you won't learn anything

    Advice to Management

    Change company culture and hold low-performing individuals in senior leadership accountable or show them the door to exist for good


  2. Helpful (3)

    "Stay away! Company is in horrible state"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hotwire full-time (More than 3 years)

    Pros

    Expedia perks and its brand name
    Location
    Remote work flexibility

    Cons

    - Politics, you can't get any work done if you don't play politics or become a kiss-ass to certain individuals within the organization

    - Management

    - Lack of motivation

    - People leaving at lightning speed

    - Low pay

    - No growth opportunities

    - Constant changes and unstable working conditions

    Advice to Management

    Please listen to individual teams within the organization, rather focusing on few teams. For once stick to a decision and take definitive action. Few individuals in upper management are toxic and counter intuitive to growth, please do something about them otherwise the productivity will keep going down

  3. Helpful (4)

    "no prospects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hotwire full-time (More than 5 years)

    Pros

    Good business model which scaled for a long time

    Cons

    It used to be great company, people, culture. Over the last couple of years, things are starting to wear off and environment is becoming chaotic with layoffs and people leaving.


  4. Helpful (8)

    "Culture, leadership, and company needs a rehaul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hotwire full-time

    Pros

    -Benefits are the same at Expedia

    Cons

    - Leadership has no idea what they are doing with people getting promoted and leading teams without any experience
    - No marketing chops across the org, with basic marketing 101 not in place
    - VP of Product really leads the org, Henrik's just a figure head
    - Don't expect culture, communication, and transparency to be like Expedia, it's not. Total joke
    - Poor leadership across the entire organization
    - Super political environment with people backstabbing each other, going around you to management to undermine you, and overall creating a very difficult environment to succeed. Plan to work 60-70 hours just to get work done because you're so busy managing internal politics.

    Advice to Management

    Hire leadership who actually know what they're doing


  5. Helpful (3)

    "N/A"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hotwire (More than a year)

    Pros

    The location is about all that's positive.

    Cons

    Poor work life balance.


  6. Helpful (10)

    "Was good, then bad and getting worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hotwire full-time (More than a year)

    Pros

    The travel benefits, the opportunity of learning new technology because there was so much free time.

    Cons

    Hiring decision was unclear, some didn't even meet the basic criteria but still got the jobs and even survived the recent lay-off.

    Advice to Management

    Just keep doing re-org every 3 months and nothing will get done.


  7. Helpful (8)

    "Worst job I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There's a keg in the break room. Also, I was so bored that I had plenty of time to catch up on NPR.

    Cons

    First, on a wider scale: The company says they value innovation, but when new design, copy, or photo ideas are offered, they are immediately shut down. People become very defensive and complain about having to do extra work to make changes, and would rather stick to doing the bare minimum to get by. I was told during my interview that this was a place where change is embraced, but boooyyyy was that a gross exaggeration. I was literally told at one point that it wasn't my job to come up with new ideas--it was my job to deliver what was asked of me.

    Business wise, the company is not doing so well. Years of refusing to innovate has really left them in the lurch, and they are constantly having to play catch up with competitors just to stay afloat, forget about being a leader in the industry. Departments do not communicate well with each other, which has created problems with achieving a consistent brand/product. People also seem to be leaving left and right, not to mention there is a hiring freeze despite a very urgent need for more people and resources.

    Secondly, on a team scale: I worked with some pretty unprofessional people here (and this is a vast understatement). Sometimes I would be given a project and a teammate would say "thank God it's you and not me, that team/project sucks." Or project assignments would change and if I were assigned to a project they used to have, they would throw a fit. Seriously? Calm down. This team did NOT believe in working together. A lot of times I would offer new ideas to an individual, who would tell me that it's a great idea, and then I would suggest it in a meeting and that same individual would tell me it's horrible and do everything they could do to throw me under the bus. I am always open to constructive criticism, but I would also explain the logic behind my ideas/work so that they could get a better understanding of my suggestion---to which they would reply "well I just don't like it, but I don't have a good reason why." So it quickly became obvious to me that this was a matter of pettiness and nothing more. But apparently I wasn't the only person on the receiving end of this behavior: I constantly heard people talk about others behind their backs. Even on my first day of work. There is soooo much backstabbing and politics and negativity, which definitely is not the kind of environment I enjoy working in. I was also left to my own devices when I first started as my team did not bother to support me or welcome me in any way.

    Needless to say, this negative attitude doesn't apply to every team/department, but it definitely exists within the company and in more than one team.

    Advice to Management

    Keep a better eye on the people you hire--you don't want a culture of negativity, it just makes it harder to focus on what we're all trying to accomplish.

  8. Helpful (8)

    "Take other opportunities if you can!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There is work life balance.

    Cons

    There is a widespread lack of trust in leadership. There are execs, managers, and directors who cannot be in the same room with each other. Engineering team manages to break things while trying to fix bugs. There are continuous unfixable issues that everyone begs the engineering team to fix and it drags forever due to the lack of leadership and a mediocre talent. Upper management only interested in their political standing in the organization and don’t care about the employee.


  9. Helpful (11)

    "It sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Has a nice view of the city and chinatown.

    Cons

    Everything about it is a con. You name it. Management, HR, incompetent staff, even the ceo is out of ideas.


  10. Helpful (12)

    "Just plain awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hotwire full-time (More than 5 years)

    Pros

    This place is almost void of pros at this point, you can thank the new CEO directly.

    Cons

    Everything has become a con, oh how we miss the good old days from a few years ago. There is no hope of those days returning until the CEO is replaced or Expedia intervenes.

    Advice to Management

    Replace the CEO with someone that won't violate HR protocol on a regular basis and has some sense of the travel industry. It's truly frightening how much blatant disregard for general morality the current leadership team demonstrates.


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