Hotwire Reviews | Glassdoor

Hotwire Reviews

Updated February 11, 2017
154 reviews

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154 Employee Reviews

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Pros
  • Great culture, excellent benefits, great work life balance (in 41 reviews)

  • Plus, the travel benefits are awesome (in 11 reviews)

Cons
  • Work-life balance are non-existent depending on the group (in 5 reviews)

  • Unless you live in the area, you will be held back with career growth (in 6 reviews)

More Pros and Cons

  1. Helpful (6)

    "Run Far and Fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in San Francisco, CA
    Former Employee - Analyst in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hotwire full-time (More than a year)

    Pros

    Good work life balance. (Most employees are in the office at 9/9:30 am and leave by 5/5:30 pm). Friendly Employees. Fun company events.

    Cons

    Lots of layers. Little communication among departments, everyone is very silo. Changes are slow. Analytics are very basic. Little career development and mentoring. No clear direction.


  2. Helpful (6)

    "Good times are over.. left with few good employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Product Analyst in San Francisco, CA
    Current Employee - Technical Product Analyst in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hotwire full-time (More than a year)

    Pros

    Good co-workers. Free soft drinks. Jeans ok. Ok location.

    Cons

    As someone mentioned below " In my 8 years of experience never seen an HR so bad". Would agree with that. HR is not helpful and on top of that their attitude does not help. If you say you are leaving they will treat you like their family enemy. Work-life balance are non-existent depending on the group. Salary is not up to market.

    Advice to Management

    Provide some training to the HR. They are taking their job for granted.


  3. Helpful (5)

    "Challenging time at Hotwire"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hotwire full-time (More than 5 years)

    Pros

    Good work life balance. fun, friendly coworkers. vacation and travel benefits are great. plenty of opportunities for growth. interesting projects. innovative and agile. pool table and Ping-Pong, free sodas.

    Cons

    Hotwire is struggling through difficult changes (lay offs, new leadership, short staffed) with very poor HR support and below market pay.

    Advice to Management

    Provide better HR support and more competitive pay.


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  5. Helpful (9)

    "Trying for a fresh start but keeps revisiting the plan to do so"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hotwire full-time (More than 5 years)

    Pros

    Solid set of long-term back-end engineers who are holding down the fort but constrained by limited resources and an aging product on the front-end.

    Renewed focus on analytics could bear fruit.

    Finally realizing that the "we've always done it this way" approach doesn't work anymore in some areas and starting to try new things like off-loading certain functions to Expedia.

    Cons

    HR seems to think company culture and employee motivation is developed from throwing in a few free lunches and having long company meetings. They keep your bonus and pay limited as an existing employee as it is has dependencies both on overall division (Hotwire) and also company (Expedia) performance so you take a hit if either doesn't meet plan even though though the CEO of Expedia always talks of "throwing off cash". They have an unnecessarily long delay of 4 months in-between the time you complete your yearly review with your manager to when bonus payouts and yearly increases hit. Managers don't even read the reviews anyway and even though they claimed to drop the calibration / sliding scale system it not so secretly still exists, you just aren't told your score.

    New president came in and followed his formulaic approach used at another division of lay-offs followed by bringing in his friends from other parts of the company. There was definitely some change needed in the old guard at the Exec level who blindly let the competition eat their lunch but the lay-offs at lower levels were nonstrategic and left certain parts of the org decimated and without needed resources.

    So far in 2014 strategies have shifted multiple times and overall they are on the hook for delivering more than the org can reasonably accomplish. Some of the newly established org goals are idealistic though clearly unobtainable - they missed the "R" in SMART goals.

    Advice to Management

    Think more long term and don't make short term decisions that will bite you later. Example: Laying off software engineers (in San Francisco!?!) when you are still very profitable but not meeting the company plan just to find yourself needing more engineers a few months later to sustain the business. Now it's tough to hire them as everyone knows you lay-off people, hmmm.

    Set a few realistic goals and priorities that everyone can get behind and stick with them.

    Simplify your strategy to a few succinct goals that people can remember and start executing and deliver it before changing it again before it even gets out of the gate.


  6. Helpful (8)

    "Was great, now not so much"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hotwire full-time (More than a year)

    Pros

    When I joined Hotwire it was a great place:
    -Great coworkers
    -Relaxed environment
    -Interesting assignments
    -Real passion for the travel industry

    Cons

    When the company started going through tough times, there was a complete leadership and culture change (all for the worse). It became a cut-throat, knee-jerk, top-down mess. Almost everyone fled. It's sadly now a very negative place to work.
    Too boot, the company never paid well, but made up for it (somewhat) with the culture….so clearly now the pay seems even worse


  7. Helpful (9)

    "A good place to get e-commerce experience but that's about it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hotwire full-time (More than a year)

    Pros

    Work-life balance, travel perks, diverse fun staff, SF location, access to C level, opportunities to learn, try a lot of stuff, and have impact.

    Cons

    A lot of the pros were fading away when I left. Compensation is pathetic vs. Competition. Many middle managers are horribly incompetent, immature, and or mean. Decisions are not very data driven. High turnover. Poor HR. Little cooperation with Expedia.

    Advice to Management

    Just close down, it's over. Tell investors to stuff it and pay people fairly in the meantime.


  8. Helpful (6)

    "Disorganized and Lacking in Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Hotwire full-time (More than a year)

    Pros

    A brand that is trying to remake itself.

    Cons

    Lack of leadership and organization. Teams seem to work separately, no sense of unity or harmony, mission or sense of purpose. The CEO is trying to turn the company around, but whatever mantra that is being espoused from on high does not seem to be translating down throughout the company. From that perspective, there seem to be a lot of people who are there simply for the paycheck, and nothing more.

    Advice to Management

    The online travel industry is ripe for disruption. And that does not exclude Hotwire. Stop focusing on revenue and creating shareholder value and start thinking about how to translate a viable brand, mission and values throughout the company in a way that every gets and can follow.


  9. Helpful (5)

    "Mediocre"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in San Francisco, CA
    Former Employee - Senior Analyst in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hotwire full-time (More than a year)

    Pros

    Work life balance and time off is good, as are benefits

    Cons

    Uninspiring environment, lots of paper pushing middle managers, unfocused working environment.

    Advice to Management

    Focus less on benefits like happy hours and more on making each employees job meaningful

    Hotwire Response

    Apr 30, 2015 – Team Hotwire

    Thank you for the feedback. We take these types of comments serious.


  10. Helpful (1)

    "Once great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great people at your level to work with, great industry

    Cons

    Management lacks direction and has lost many of the great mentors that had been working there

    Hotwire Response

    Apr 30, 2015 – Team Hotwire

    Over the past couple of years there have been many changes across the organization. We feel confident that we have the right leaders in place to take us to the next level!


  11. Helpful (4)

    "Lack of leadership and innovation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Designer in South San Francisco, CA
    Former Employee - Product Designer in South San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hotwire full-time (Less than a year)

    Pros

    - smart and driven people
    - great location. Close to a lot of food and coffee shops.
    - good perks (travel reimbursement, hot dollars)

    Cons

    - Too many strategy changes and re-orgs. There's been two re-orgs in a span of 4 months.
    - Leadership always talks about innovation, but never wants to invest the resources required to effectively ship
    - Tries to operate like a startup, but things move way too slow. A feature that takes 2 sprints actually end up taking 6 sprints, because different teams aren't working cohesively together.



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