House of Fraser Reviews | Glassdoor

House of Fraser Reviews

Updated April 24, 2017
271 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Nigel Oddy
52 Ratings

271 Employee Reviews

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Pros
  • 20% Staff Discount (with Staff Recognition Card) (in 14 reviews)

  • Overall working environment was ok - some really great people (in 10 reviews)

Cons
  • Need to open a credit card for staff discount (in 26 reviews)

  • You have to have a Staff Recognition Card to get a Staff Discount, this is Credit (in 13 reviews)

More Pros and Cons

  1. "director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brand Manager in Chicago, IL
    Former Employee - Brand Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Loved working there was very rewarding.

    Cons

    The hours did not fit with my personal life at the time. Was very sad about this. Would def recommend this to everyone.

    Advice to Management

    none. Was very wonderful to work there was just not fitting into my home life at the time. Was sad to leave.


  2. "Grounds keeping"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook

    I worked at House of Fraser part-time (More than 3 years)

    Pros

    Working in the gardens / around people very inerjeted

    Cons

    There r no down sides

    Advice to Management

    Na


  3. "Good times!"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at House of Fraser part-time

    Pros

    Enjoyed the freedom of working on a shop floor with people I liked with products I believed in it.

    Cons

    It's just a very standard retail job. It can be boring and unfulfilling on a slow day, but go incredibly quickly on a very busy one.

    Advice to Management

    I would say that the most important piece of advice I could give to management would be to look after your best talent. There is too much turnover.


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  5. "Loved it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay package and really good staff discount as a perk. Good envirnoment with a positive co-worker ethos. Excellent shift spread and very conscious of labour laws

    Cons

    Very top-down structure with very limited scope for lower level employees to bring ideas to the table. This has the capacity to create a negative work atmosphere, especially as some change comes about with zero consultation.

    Advice to Management

    My advice would be to foster a better culture in store whereby employees, who are those charged with selling product and interfacing with customers, have more opportunity to tell management their views on how the business could do these things better.


  6. "sales advisor review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good and helpful colleagues, respectable hours

    Cons

    sometimes a lot of work will be handed and expected for you to complete

    Advice to Management

    even out workload across all staff


  7. "Hof"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at House of Fraser part-time (Less than a year)

    Pros

    Some great people to work with. Working for such a well known company. High Standards.

    Cons

    Lack of Progression. Some departments badly managed. Little to no benefits. Have to take out credit card to even get staff discount.


  8. "Good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Camberley, England (UK)
    Former Employee - Sales Assistant in Camberley, England (UK)
    Recommends
    Positive Outlook

    Pros

    Good training provided
    Friendly working enviroment

    Cons

    I didn't experience any cons


  9. "admin manager"

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at House of Fraser full-time

    Pros

    good perks, staff discount, free lunch, staffparties

    Cons

    long hours, rude customers, no progression

    Advice to Management

    listen to staff, give feedback and listen to customers


  10. "Great company, poor people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandising Assistant in London, England (UK)
    Former Employee - Merchandising Assistant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at House of Fraser full-time (More than a year)

    Pros

    - Head office is in a great location
    - Level of responsibility is good
    - Lots of social events
    - CCO and senior management are willing to make changes and communicate better
    - Since new CCO came in, lots of encouragement to progress within the company

    Cons

    - Poor communication on both the bigger scale (company wide) and smaller scale (team)
    - Development opportunities were not great, there were frameworks created to help employees progress but it appeared to be more of a barrier
    - Playground behaviour. We all understand every workplace has 'work politics' but there was excessive amounts of gossiping and bad-mouthing about other colleagues (including myself) which led me to eventually leave as it created a horrible environment to work in
    - A lot of favouritism which follows on from my point above. Doesn't matter how hard you work, you will not progress if management are putting favouritism above professionalism

    Advice to Management

    Create disciplinary procedures and processes for bullying, gossiping and racism, it doesn't look like enough is being done or anyone cares about it. It really does impact an employee in various ways which is why a lot of people end up leaving. That's probably why the staff turnover rate is so high, nobody wants to spend 37 hours a week in an uncomfortable office environment.


  11. "Enjoyed my time at HOF"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at House of Fraser part-time

    Pros

    50% off
    Friendly coworkers
    holiday pay

    Cons

    Nothing to do when store is quite - just end up refolding already folded clothes
    HOF advert music drove me insane - it was on Literally all the time


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