House of Fraser Reviews in United Kingdom | Glassdoor

House of Fraser UK Reviews

Updated February 20, 2017
241 reviews

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United Kingdom

3.0
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Nigel Oddy
45 Ratings

241 Employee Reviews

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Pros
  • good pay, all management are amazing and really deal well with any problems or concerns thay you raise and generous break time is allocated (in 9 reviews)

  • Decent staff discount, free 'uniform' (in 9 reviews)

Cons
  • No discount unless you take out there credit card (in 22 reviews)

  • Management can sometimes be out of touch with what is needed on the shop floor (in 11 reviews)

More Pros and Cons

  1. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at House of Fraser full-time

    Pros

    The store is large but everyone is friendly. The benefits are good. There is plenty of space for staff and plenty of opportunities to get involved outside of work.

    Cons

    Sometimes there are disagreements between the House of Fraser staff and the concession staff, and sometimes between the concessions also.

    Advice to Management

    Promote cohesion between the House of Fraser staff and the concession staff. Encourage managers to solve problems collaboratively. Provide sales incentives across the teams.


  2. "Great people working incredibly hard"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Project Manager in London, England (UK)
    Former Contractor - Senior Project Manager in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at House of Fraser as a contractor (More than a year)

    Pros

    The people made the impossible possible. There was fun and a buzz of energy in all departments. Great area of London to work in.

    Cons

    There was a difficult environment and constant flux at the time. Inevitable after a buy out and it made decision making difficult.

    Advice to Management

    Clear communications down through all levels and as much openness as possible.


  3. "Store Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Assistant in Croydon, England (UK)
    Former Employee - Store Assistant in Croydon, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at House of Fraser part-time (Less than a year)

    Pros

    - good workforce
    -relaxed dress code
    - good amount of overtime

    Cons

    -lack of discount
    - strict on daily routines

    Advice to Management

    Be more relaxed on inability to not sit down for the whole day


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Xmas Temp at HoF"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Glasgow, Scotland (UK)
    Former Employee - Sales Assistant in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at House of Fraser full-time (Less than a year)

    Pros

    Great management
    Fun and lively place to work

    Cons

    Can be boring at quiet times
    Pay was often wrong/late

    Advice to Management

    Work closer to HR


  6. "one of the best places to work, I work place I loved waking up to!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Dartford, England (UK)
    Former Employee - Sales Advisor in Dartford, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    - Amazing training team
    - Everyone is treated equally
    - Staff discount
    - Easy to progress and develop your career

    Cons

    Late hours when working around Christmas but thats the same with most retail if not all retail jobs.


  7. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    My team was one of the best I've worked with.

    Cons

    Company doesn't care, FAT CAT Company where the C's take all the salary and bonuses and the only chance of promotion is who you know. It's a stepping stone company, use it to lead your career onto bigger and better things.

    Advice to Management

    Promote success, take more time to develop your team, pay employees what they deserve


  8. "Yeah it's alright"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at House of Fraser part-time

    Pros

    Decent staff discount, free 'uniform'

    Cons

    VERY tedious at times, when there's an empty store. Little to no opportunity for career opportunities.

    Advice to Management

    Put people on the tills full time


  9. "its a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at House of Fraser part-time (Less than a year)

    Pros

    good pay, all management are amazing and really deal well with any problems or concerns thay you raise and generous break time is allocated.

    Cons

    only cons really is under 18s can not so easily get discount and also the house of benefits(rewards and benefits for house of fraser staff) is not easily accesible.


  10. "Sales Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in London, England (UK)
    Former Employee - Sales Advisor in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at House of Fraser (More than a year)

    Pros

    Friendly environment, you know what to expect on a day to day basis

    Cons

    Can be dull, depending on the brand you are working on


  11. "International Business Acts as Small Trader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Buyer in London, England (UK)
    Former Employee - Assistant Buyer in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at House of Fraser full-time (More than 5 years)

    Pros

    Small business lacks full policy and procedure, allowing flexibility.

    Cons

    Lack of structure makes it difficult to get changes made.

    Advice to Management

    Implement a more formal business model in line with the size of the company.



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