Houston Museum of Natural Science Reviews | Glassdoor

Houston Museum of Natural Science Reviews

Updated March 19, 2017
32 reviews

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3.4
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Joel Bartsch
14 Ratings

32 Employee Reviews

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  1. "Great people, interesting place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Houston Museum of Natural Science full-time (More than a year)

    Pros

    Always something new to learn at HMNS, with a wealth of information available in the exhibits and employees encouraged to expand their knowledge of different topics. Amazing people to work with, all incredibly intelligent and hard-working.

    Cons

    Internal hierarchy is still catching up to major recent growth, some outdated methods and technology. That being said, supervisors seem very receptive to new ideas for improvement.

    Advice to Management

    Take advantage of employee talent and expertise, encouraging employees to brainstorm ways to improve. Parking is also something to improve.


  2. "Visitors Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visitor Service Representative in Houston, TX
    Former Employee - Visitor Service Representative in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Houston Museum of Natural Science part-time (More than a year)

    Pros

    Free access to the museum and its exhibits. There were a couple of good managers I met, but they're stifled by the overall style of management.

    Cons

    No phones anywhere in the customer service department, no reading material allowed other than the website (not updated a lot) and old National Geographic's.

    Advice to Management

    Put yourself in the shoes of your customer service staff: 5-8 hours shifts where everything you do is monitored and you can't do anything except look at the official website (which doesn't add a lot of new content) and read old magazines. You're making your employees miserable and the customer service experience suffers from that.


  3. Helpful (4)

    "soul sucking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visitor Service Representative in Houston, TX
    Former Employee - Visitor Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Houston Museum of Natural Science part-time (More than a year)

    Pros

    only a good job for college students who have financial assistance from parents or summer job for high schooler.

    Cons

    -low pay at 7.50 and only allowed to work 28 hours a week
    -a lot of favoritism with leads especially for promotions, the Hr Dept never walks around the museum so when they interviews for promotions they only hear from the leads about you and you don't even stand a chance because they already know who there going to hire.
    -The "friendly" concierges are all very arrogant, however they only make 10 dollars a hour and can work no more than 28 hours also, so they should probably step off their high horses
    -They randomly clean house by firing people over having points that magically appear or magically start to matter once they are tired of you
    - DO NOT train in garage they will always keep you out there and the ac is always broken
    - If you plan to work as a security guard here be prepared to be treated less than a person by a snotty concierge who always wears blue who allows random guest to come through the exhibits at closing time
    -If you train in box prepare to stay on box, you will only be liked if you sell memberships and the competition inside the box office can be rather unheathly since they don't circulate employees through the box office and always have the same cashiers who also become as arrogant as the concierge.
    -there is one break room downstairs where you will here the hiring coordinator and other leads and concierge gossip among themselves about topics that are not for the work place
    - also never speak about vegans even in joking matter in the breakroom because you will be attacked by one particular vegan

    Advice to Management

    -upgrade the garage before someone passes out
    - have brochures that help the frontline vs staff on exhibits so they know what to recommend to guest
    -maybe have a communication seminars for leads, hiring coordinator, and higher management
    - the Hr dept should come out her office at least once a week an observe the frontline staff so that they can form there own opinion on who to promote
    -the way the box office runs you should consider making them there own department, since employees are not circulated through the box office


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  5. "HMNS @ Sugar Land"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visitor Services in Sugar Land, TX
    Current Employee - Visitor Services in Sugar Land, TX
    Recommends
    Positive Outlook

    I have been working at Houston Museum of Natural Science part-time (Less than a year)

    Pros

    Bosses are great, and the people you meet are wonderful, or at least they are in Sugar Land. I have not worked in the downtown location. I have not met a single person working here that I did not like.
    You get experience in: stocking, inventory taking, retail, cash handling, and customer service especially.
    And there is a great opportunity to learn.

    Cons

    Sometimes there are parents who do not know how to handle their children, but that just comes with the territory.


  6. Helpful (1)

    "One of the most fun work envioments"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Xplorations Teaching Assistant in Austin, TX
    Former Employee - Xplorations Teaching Assistant in Austin, TX

    I worked at Houston Museum of Natural Science (Less than a year)

    Pros

    Fun and education based work environment.

    Cons

    Aside from general customer facing positions, many of the roles require higher levels of education beyond a bachelor's degree. Hiring is generally done by promoting within, so getting a foot in the door can be difficult.

    Advice to Management

    Keep up the good work.


  7. "Not very impressed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Magnolia, TX
    Former Employee - Anonymous Employee in Magnolia, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at Houston Museum of Natural Science full-time (Less than a year)

    Pros

    Free lunch, the world's best upper management.

    Cons

    The great upper management wount listed to you and only the inferior middle management.

    Advice to Management

    State your expectations to new employees, don't trust your ears but your eyes.


  8. Helpful (1)

    "HMNS is a great place to work"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Houston Museum of Natural Science part-time (Less than a year)

    Pros

    I love the museum! Working here was fun and since you rotate through the different areas, it doesn't get boring. If you like what the museum offers (as opposed to it just being another job) then one huge perk is being able to see all the IMAX films and visit the special exhibition halls for free. It's also interesting if you like to people watch. Everyone in general is pretty friendly and the CSR manager is really cool about scheduling. I liked the option of being able to wear HMNS t-shirts as part of the uniform; it's nice to be comfortable.

    Cons

    The biggest cons are having to repeat yourself over and over to visitors at the museum ("Please stop touching the xyz. Excuse me, there's no photography in this exhibit.") but that's a given in a customer-heavy environment, and that the only food available close by is the McDonald's inside the museum. The slightly annoying con is the cliques that form within the workforce since the CSR pool is mostly a younger group (early to mid-20s); some days it was like being in high school all over again.


  9. "Good, flexible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Recommends
    Neutral Outlook

    I have been working at Houston Museum of Natural Science part-time (More than a year)

    Pros

    Good place to work with caring people and a cool environment as well as flexible hours.

    Cons

    Not much really except a low base pay ($7.5)

    Advice to Management

    Keep it up, but frontline should get paid more than minimum wage for the work they put in.


  10. "Low pay and bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Houston, TX
    Former Employee - Customer Service in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Houston Museum of Natural Science part-time (More than a year)

    Pros

    - Free entry to exhibits & comp. tickets
    -Some nice coworkers
    -Sometimes get paid to watch movies

    Cons

    -Extremely low pay
    -Try to work you as much as possible
    -Most of the work is sitting for long hours doing absolutely nothing, and you aren't allowed to bring anything to do (for example: a book, magazine, crosswords).
    -Bad management, inexperienced management
    -Horrible HR
    -High turnover among employees and managers
    -Nasty, competitive employees, especially the concierges.
    -The heads of customer service never came out of their offices or even got to know their employees.

    Advice to Management

    Raise the hourly wage, allow employees to do something other than listening to their own breathing, and treat them better and maybe the decent ones will stick around, instead of realizing they are wasting their time working here.


  11. "Fun Job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vistor Services in Houston, TX
    Current Employee - Vistor Services in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Houston Museum of Natural Science part-time (More than a year)

    Pros

    Everyone here is really nice and understanding of the entire job, and realizes how tiring it can be. The job can be really fun and you can learn a lot from it.

    Cons

    The pay is low and it can get tiring working there because of the people amount of people who are working there. The hours there suck because of the amount you can work but the people working there make it worth it.

    Advice to Management

    More hours please


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