Houston's Restaurant Reviews | Glassdoor

Houston's Restaurant Reviews

Updated July 31, 2018
43 reviews

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3.2
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43 Employee Reviews

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  1. Helpful (1)

    "Not a bad place to work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Houston's Restaurant part-time

    Pros

    Fun and insightful managers
    Team oriented
    Learned many new skills

    Cons

    The training process is rigorous
    Impossible to get the biggest server sections because of people who have been working there for years
    Certain side-works at the end of the night can keep you there for hours after the restaurant closes


  2. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Houston's Restaurant part-time

    Pros

    Very fast paced restaurant but the employees are great and very helpful. Great money as well

    Cons

    I have none at the moment

  3. Helpful (1)

    "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Peachtree, GA
    Former Employee - Server in Peachtree, GA
    Doesn't Recommend
    Neutral Outlook

    I worked at Houston's Restaurant full-time (Less than a year)

    Pros

    The pay is great. You will make at least 200 per night and get paid every week.
    The schedule is consistent. Shifts rarely change and it is easy to pick up and give away shifts on Hot Schedules.

    Cons

    No cutting. You are there for 8-9 hours every shift. Period.
    The work is hard. No bussers or Server Assistants so you are constantly running. ( I thought this was manageable but you really have to love the job to work here)
    It is always high volume meaning tables will be sat right up until close.
    You have to work a minimum of 4-5 shifts per week and they do not allow requested time off.
    Basically, this is only a place for a career server. Not good for students or someone looking for a part time serving job.


  4. "Not worth the stress!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waitress in Pompano Beach, FL
    Current Employee - Server/Waitress in Pompano Beach, FL
    Doesn't Recommend
    Positive Outlook

    I have been working at Houston's Restaurant part-time (More than a year)

    Pros

    Decent money
    Looks good on your résumé
    There is a system which genuinely works to ensure everything gets done in a proper manner.
    Co workers are willing to help you
    Half price on food

    Cons

    Management is absolutely terrible, they micromanage you and they belittle you for minor issues.
    Management plays favorites and gossips
    Hard to get a good section as a new server, seniority plays a major role on what section you get assigned (3 tables minimum).
    Hard to get time off
    Rude, entitled customers who are used to getting things for free, if they complain.
    Management candy and will write you up if you receive any guest complaint or blacklash, or if they feel like you handled a situation wrong.
    Co workers tell you what to do like a dictatorship.
    Lots of side work that keeps you at work late.
    Dreaded working with certain managers.
    Very critical of appearance (you must wear a full face of make up everyday).
    Ladies your nail polish must be pink or red, that's it!
    Management makes up new rules all the time, that you must follow or you will get in trouble.
    Lots of gossip!
    Stressful and toxic environment!
    Long hours, no (or short) breaks on doubles
    Must work on weekends.
    You do all of the work for yourself and often times your neighbor (take orders, run food, bus tables, seat tables), yet you still must tip out greeters and bartenders because Houston's doesn't want to pay them.

    Advice to Management

    Literally lay off a little bit, give your employees some room to breathe without micromanaging them.
    Try giving some positive feedback and constructive criticism, it would go a long way!
    Stop playing favorites based on seniority, we notice it.


  5. Helpful (2)

    "Waitress (part-time)"

    StarStarStarStarStar
    Current Employee - Server/Waitress in Buckhead, GA
    Current Employee - Server/Waitress in Buckhead, GA

    Pros

    Great atmosphere and friendly staffs.

    Cons

    There are not too many cons.

    Advice to Management

    Staffs should have a short break.


  6. Helpful (2)

    "Waitress!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in Stockbridge, GA
    Former Employee - Server/Waiter in Stockbridge, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Houston's Restaurant (Less than a year)

    Pros

    I made great money every time that I worked! Everyone was so nice! I learned so much about fine dining.

    Cons

    I didn't have any cons while working with this company!

    Advice to Management

    You guys do a wonderful job! I would come back if the commute wasn't so far!


  7. Helpful (2)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Buckhead, GA
    Former Employee - Server in Buckhead, GA
    Recommends
    Positive Outlook

    I worked at Houston's Restaurant full-time (More than a year)

    Pros

    Money, staff, good food, good drinks, cool atmosphere

    Cons

    No job security, no breaks, no retirement or health plan, rude managers, long hours

    Advice to Management

    Value employees more

  8. Helpful (1)

    "Toxic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Manhattan Beach, CA
    Former Employee - Server in Manhattan Beach, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Houston's Restaurant part-time

    Pros

    This location can be busy at times. Good tips sometimes. Mix of clientele though, which can either help you or hinder you.

    Looks good on a resumé.

    If you're looking for a set schedule, this will give you that.

    Cons

    Management spent more time telling us what's wrong with us than trying to help situations that we were in. They seemed to relish in it.

    The environment is so toxic. You would often come in dreading seeing how management chooses to treat you that day. Passive aggression is a staple there. Often managers had favorite people they liked to bully or pick on. They hold grudges for inane things. They manipulate you to think they're your friend only to turn around and use it against you.

    Never once had I (or any coworkers that I knew of) been given a positive bit of feedback (i.e. Good job today!)

    Rules constantly seemed to change regarding what we could or couldn't do for a guest. Even if I was able to do something for a guest one day, if a different manager told me no, then back I'd go to tell them no. There was no consensus.

    Getting shifts covered was ridiculous. You basically had to sell your soul to get one day off.

    Micromanagement is the name of the game here.

    Turnover for servers is pretty high here.

    Advice to Management

    Positive reinforcement would do absolute wonders for this establishment.
    Making a concentrated effort to give good energy would in turn create good energy from the team.

    Communication between managers is obviously lacking.


  9. Helpful (1)

    "Lovely place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Houston's Restaurant full-time

    Pros

    Amazing staff that will be like family to you. Great training process and one of the best places to work as far as income!

    Cons

    None I can think of honestly.


  10. Helpful (5)

    "One of the most toxic work environments I've ever experienced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in Irvine, CA
    Former Employee - Server/Waiter in Irvine, CA
    Negative Outlook
    Disapproves of CEO

    I worked at Houston's Restaurant part-time (Less than a year)

    Pros

    Non. Run as far away from this place. Do not take any job offer. Besides money sucks! This is the lowest serving tip restaurant I've ever worked at

    Cons

    This place was the worst place I've ever been at server at. I was there for less than a year and was prescribed anti-anxiety meds for how much it put me through. Management will never have anything nice to say EVER! But they will sure point out all the bad stuff. It's a disgusting work environment. They also take advantage and will rarely honor any schedule agreements you would make with them (since you can't request days off)

    Advice to Management

    Treat your employees with respect. Negative criticism has never worked.


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