Houzz "fully stocked kitchen" Reviews | Glassdoor

Houzz Reviews

Updated Mar 27, 2020

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3.4
53%
Recommend to a Friend
71%
Approve of CEO
Houzz Chief Executive Officer Adi Tatarko
Adi Tatarko
524 Ratings
  1. Helpful (6)

    "Houzz Corporate Office - Palo Alto"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Houzz full-time for more than a year

    Pros

    - Fully stocked kitchen - Lots of Coffee/Tea Options - Walking Distance from Caltrain in Palo Alto - Caltrain Pass/Parking Pass is paid for by Houzz - Growth of business leads to new and exciting career challenges - Appreciate the founders and the "tone at the top" they've set for the company as a whole - Moving from traditional corporate to start up environment, it's a refreshing change and there are more perks to be had here than traditional corporate offices - If you're the only one being covered by their health benefits, they are at zero cost to the employee - Fun working environment - Office team brings in fun, random items like ice cream or shave ice station on a hot day in the summer - Beer & Gelato brought in every other Friday!

    Cons

    - No clear employment progression in fields other than engineering, to be fair, that department grows the most rapidly compared to other departments and has been around the longest - No year end bonus or 401k match - No set review program/pay raises - Strict no WFH guidelines

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    Houzz2018-01-02

    Houzz Response

    January 9, 2018Houzz on Glassdoor

    Thank you so much for your review. As we've grown, we've worked to maintain the incredible culture that we are so proud of at Houzz, and the people here are such a huge part of that. Your feedback, both pro and con, is really appreciated in that effort! Emily Hurley, Community Manager, Houzz

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  2. Helpful (16)

    "The good & the bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Houzz full-time

    Pros

    - The people. This is definitely a place where you make lifelong friends - Overall a good company to work for that takes care of employees - Some opportunity for growth; you are "promoted" much quicker than any other company often these promotions aren't as significant - As everyone else mentioned the perks are great. Free fully stocked kitchen, coffee, and a lot of catered meals. Tech in the office is all new. They definitely dont skimp on the perks. - Benefits are great. Relatively inexpensive even with dependents - Work/Life balance. You're expected to clock your 8 hrs a day and that's it most of the time. So as long as you don't stress out about hitting your goals, work / life balance is great.

    Cons

    - The pay. I think most employees would agree that we'd rather have better pay than every flavor of greek yogurt and hummus. - Don't be fooled- if you work in Irvine, SD, PHX, or Nashville you have little to no contact with Palo Alto. Sales and Customer service roles are filled by the masses and you are now a number. These offices are fancy call-centers, with the exception of very few roles - Management (not all) I didn't go a day at Houzz without hearing managers talk about what they got into last weekend, or watching them shop and imessage while employees are on the phone. Most of these managers really don't seem qualified to manage what-so-ever - As most reviewers have mentioned the recent "changes" can definitely be seen as a big con

    Houzz2018-01-04
  3. Helpful (14)

    "Seems good from the outside..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Houzz full-time for more than a year

    Pros

    Good people Stocked kitchen, healthy food is provided Pretty office Birthday parties Nice sized cubicles Incentives (for when you make quota)

    Cons

    Poor compensation Poor management Very low morale Gossip Zero opportunity Zero transparency Performance plans given out if you miss one month of quota (even though everyone is not hitting their numbers)

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    Houzz2017-12-15

    Houzz Response

    January 18, 2018Houzz on Glassdoor

    Thank you for sharing your feedback. It is important to us that the people of Houzz feel valued in their jobs. As we continue to grow as a company, it is so important to keep these lines of communication open, and we want to know how we can continue to improve. If you are up for it, please feel free to email me to chat more about your time at Houzz. Kristen Heimstra, Director of Sales (kristen.heimstra@houzz.com)

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  4. Helpful (18)

    "Empty Promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Coordinator 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Houzz full-time for less than a year

    Pros

    - Free food and fully stocked kitchen. - Laidback atmosphere. - Great co-workers, life-long friends. - Apple computers and products.

    Cons

    - Terrible pay. Atrocious pay. If the pay is indicative of your worth, you are worthless to Houzz. - You are expendable. They are not afraid to fire you or even just do away with your job. You are not cared for or provided for. - Your job description changes constantly. Your pay changes constantly. Your targets change constantly. - Benefits are outrageously expensive if you are not single. - Management is a joke. Literally, if you are not a tall, skinny, blonde woman who only cares about your appearance, don’t expect to be promoted to management.

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    Houzz2017-12-29
  5. Helpful (22)

    "Discouraging Work Environment if you value more than just having coworkers who become your friends"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Houzz full-time for less than a year

    Pros

    -people tend to form meaningful friendships -having a stocked kitchen, coffee options, catered meals, and a cheery/nicely decorated office is nice at first -not a strict environment, you won't be reprimanded for making mistakes, occasionally underperforming if you're stressed or going through a lot, pretty tough to get fired -there are some awesome team leads, many of them work harder and are more knowledgeable than the managers -supportive and understanding HR team -though it largely depends on your manager, most PTO requests are approved, and they do let you take a lot

    Cons

    -managers are promoted from within and their training is a facade - more tedtalks and book reviews about positive leadership etc than meaningful training -no sick time - just PTO -managers rarely give detailed, concrete answer - expect grey area and getting the runaround from management for months on end -personality matters, if you don't fit the stereotype and somehow ended up employed here good luck getting promotions -don't know of anyone making more than 50k in a team lead role or lower, even people that have been here since the beginning -no genuine opportunities for career advancement. just lateral moves. they'll also expect you to be okay taking a pay cut if you move to a new role and they'll spin it as a good thing. they're not going to be loyal to you and look out for you just because you stay there for years. -the terms "making data based decisions" and "due to business need" are almost ALWAYS the answer to why they cannot alter a procedure/structure when it's difficult for you, and why they'll put off making decisions. oh but they'll come up with a great idea for something they want to do and impose it within an hour for these same reasons -not a genuinely professional or impressive environment. many people have not worked for other companies and only know houzz culture/standards. it will seem odd if you are coming from a different industry, especially one that is more professional

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    Houzz2017-11-17
  6. Helpful (22)

    "Can't get any worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Tempe, AZ

    I have been working at Houzz full-time for less than a year

    Pros

    Incredible co-workers. Have made some lifelong friends. Free breakfast on Mondays, free lunch on Friday Get to wear workout clothes on Wednesdays Stocked kitchen ....I would GLADLY give away all of these for higher pay and job security

    Cons

    This is going to be long....sorry... Pay: $18.03 per hour($37,500 annually)- overtime is NOT allowed. During the interview process it was communicated multiple times that the average Account Executive would make $70k-$80k with some top performers even getting as high as six figures. Very shortly after being hired it was clear that the average pay was more along the lines of $45k-$55k with top performers in the $55k-$65k range. Any additional office competitions can win you a $5-$100 gift card that usually takes a few months to receive. I know many AEs that have still not received the gift card from the very first competition with their training class. Communication: can simply be stated as over promising and under delivering, or just lying. For example, a "policy change" in November changed performance plan dates and immediately put roughly 60-70% of the office on a plan. As of todays date, December 15th, I would imagine that nearly 90% of the Phoenix office is currently on a performance plan to soon be pushed out the door. With the recent drop off of qualified leads for the AEs to call, there had been promises that there were brighter days ahead for Nov and Dec with the "Winter Wonderland" promotions. The only promotions that are offered are a 2nd month free for professionals or a 20% discount for multiple packages(something we could technically already offer). I understand trying to motivate a sales team but over promising on changes that don't happen made the situation even worse. Leads: the leads are currently the biggest struggle for the AE position. We are calling home professionals that have been called a countless number of times over the past 4 years. Many people hang up or yell at you as soon as you say that you are from Houzz. Finding qualified leads is a major issue for Houzz right now and a big reason that the sales department is shrinking so rapidly. IPO: Houzz is gearing up to go public so there are a ton of changes, all at the expense of their employees. Just this week, they notified the Account Managers that they will essentially be dissolving their department. Besides very top performers(so like 5 people) all Account Managers will either need to interview for Account Executive(while they are pushing AEs out the door?), move to the marketplace department, or take 1 months severance pay. They are also changing sales goals in 2018 to increase(WHY?) the amount of sales that a rep will need to make per month to not be put on a performance plan. Even top performers are currently struggling to not be put on a plan and NO ONE is making good money. Also, once you get put on a plan, even if you get enough sales to get off of one, if you ever find yourself having a slower month, you will immediately be put on a final plan. It is clear that they want to cut employees at this time, which is understandable, but the way that they are going about it is incredibly shady and shows that they don't care about their employees.

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    Houzz2017-12-15
  7. Helpful (8)

    "Marketplace Coordinator Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketplace Coordinator in Irvine, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Houzz full-time for more than a year

    Pros

    Great people, great perks (fully stocked kitchen, parking, nice office) and overall great work/life balance.

    Cons

    Hard to move up the ladder, management is difficult, hours can be hard if you're not a morning person.

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    Houzz2017-11-16

    Houzz Response

    December 1, 2017Houzz on Glassdoor

    Our people are the best part of Houzz, and I’m glad you think so, too! We strive to maintain a culture we can love and be proud of, so I appreciate the candid feedback. If you’d like to talk in more detail, please feel free to email me. My door is open. Lindsey Pang, Senior Buying Manager, Houzz (lindsey.pang@houzz.com)

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  8. Helpful (14)

    "CSS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Houzz full-time for more than a year

    Pros

    stocked kitchen, catered lunches, nice office

    Cons

    Very little room for growth, no clear career paths ever discussed with management, inexperienced management, ever-changing company policies that aren't always communicated throughout the company leading to confusion. Passive aggressive G-chats from other people in the company. PTO and sick time aren't separate. Also if you do take time off good luck getting any of your bonus for that month as it impossible to hit numbers upon getting back into the office. The bonus structure is always changing.

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    Houzz2017-12-04

    Houzz Response

    December 7, 2017Houzz on Glassdoor

    Thank you for your feedback. It’s important to us to create an environment where our team members have the tools and support they need to grow and succeed within Houzz for the long term. We have recently put new manager and policy trainings in place, and we’re introducing new, formalized career pathing. I’d love to talk with you more about your experience and how we can do better. Please reach out anytime. Emily Fuller, Senior Manager Customer Support, Houzz (emily.fuller@houzz.com)

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  9. Helpful (24)

    "Not at all what it seems...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Houzz full-time for more than a year

    Pros

    Free breakfasts on Mondays Free lunches on Fridays Office wide events (birthday celebrations, baby showers, etc) Beautiful office in downtown San Diego with a look over the ballpark Great perks and decent benefits Fully stocked kitchen (All perks that a new grad would die for.....)

    Cons

    Paid Time Off (or lack there of). Updated to 17 days/year, based on your PERFORMANCE. Meaning if you are not performing, they will not let you use your earned PTO (illegal?) Lack of communication from managers Managers are picked based on how much they are liked in the office (game of favorites -- some are VERY unqualified, and others who deserve a promotion don't get one) Inability to move laterally (you CANNOT switch departments from sales to customer service, vice versa) This role gets VERY boring; sales people get burnt out after reading the same script several times a day, every day for weeks and months, and selling clients who are NOT good fits because the remodeling industry is tapped on quality professionals. Employees are often treated like high-schoolers (dirty looks if you get up from your cubicle too often, scolded for talking to cube-mates during the day, etc) Work hours.... You MUST be in before 7am every day. Not flexible WHATSOEVER. There is no room for growth.... They have yet to create new positions to allow employees to advance in their role, and all of the management positions are filled so there is no upward movement. The markets are tapped so sales people are underperforming, thus there pay is severely suffering-- Top performers who would typically hit 8-10 sales are now hitting 4-5 sales and are being THREATENED to be put on performance plans, having their employment subject to how well they are doing. This is not fair and causes your employees to be disloyal.

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    Houzz2017-10-27
  10. Helpful (17)

    "Honest Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Houzz full-time for less than a year

    Pros

    -fully stocked kitchen -catered breakfast on Mondays, catered lunch on Fridays -cool office

    Cons

    -No room for growth -Managers are incompetent and will choose who to promote based on who they get along with the most. I've seen incompetent employees get promoted over loyal hardworking ones simply because they would hangout with the managers more in the kitchen. It's probably not a good sign either that the managers are always hanging out in the kitchen corner, whispering about who knows what. -Upper management will give you special projects and/or offer internal opportunities that sound so important.. but they're actually all projects/jobs that nobody wants to do/take. yikes -no sick days -pay is ok

    Houzz2017-10-02
Viewing 41 - 50 of 83 Reviews
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