Hudson Valley FCU Reviews | Glassdoor

Hudson Valley FCU Reviews

Updated May 14, 2017
52 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Mary D. Madden
36 Ratings

52 Employee Reviews

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Pros
  • Accrual of planned time off hours, good benefits, flexibility in hours (in 9 reviews)

  • They are a great company to work for (in 5 reviews)

Cons
  • Efficiency is a great goal, but the continuous "do more with less" attitude often leads to low morale, burnout, employee frustration, and mistakes (in 2 reviews)

More Pros and Cons

  1. "Great Place to Work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller I in Hyde Park, NY
    Former Employee - Teller I in Hyde Park, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hudson Valley FCU (More than 3 years)

    Pros

    Benefits/Friendly Environment/Wellness Program/ Career advancement/Great Training Staff and Program

    Cons

    The sales can be stressful at times.
    Communication between departments

    Advice to Management

    Better Communication


  2. "Financial Services Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative I in Poughkeepsie, NY
    Former Employee - Financial Services Representative I in Poughkeepsie, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hudson Valley FCU (More than 3 years)

    Pros

    Great hour flexibility, Management is very involved with performance and long term goals. Good health insurance, gym reimbursements, paid leave time. Anywhere from 3-5 weeks a year depending on tenure.

    Cons

    Pay is awful. Most days you are overworked depending on location. Rival banks pay almost 20% higher. Raises are never higher than 1% or 2%

    Advice to Management

    Continue to focus on employee development, but don't undermine non top performing employees. Work horses are created out of this scenario and eventually end up leaving the company.


  3. "Financial Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Financial Service Representative in New Paltz, NY
    Current Employee - Bilingual Financial Service Representative in New Paltz, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hudson Valley FCU part-time (More than 5 years)

    Pros

    Its a good place to start. Good Benefits.

    Cons

    Pays less than other places. A lot of work and not enough compensation. No diversity when it comes to jobs openings. Its always Teller/FSR


  4. "Cashiers not tellers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller Line in Charlotte, NC
    Current Employee - Teller Line in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hudson Valley FCU full-time (Less than a year)

    Pros

    The training staff is amazing and they will teach you a lot in a short time if this is your first banking job. Free pizza at orientation and 20 days PTO looks amazing.

    Cons

    This is not an environment for anyone with experience although they clearly ask for it do to the "highly selective hiring process". Nearly everything is decided based on tenure with the company. The management is a micro managing nightmare. You are constantly under a microscope and any explanation is back talking. They compete with banks yet most managers have admitted to never song the inside of a bank before. There is no desire to improve or try anything new and their process improvement forum is for managers only! We were told to restrict teller talking to not look bad at the line and our SUPERVISOR came out to talk about a vacation while members waited.

    Advice to Management

    Pay more attention to what is actually going on at your teller lines. Don't take tenured answers as gospel you have cameras for that reason. When you let the tenured hair and nail club shun the new hire you only get more of the same. You want better net promoter scores then take charge not orders from your teller office. They aren't always right.


  5. "Teller for HVFCU"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Newburgh, NY
    Former Employee - Teller in Newburgh, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hudson Valley FCU full-time

    Pros

    Room to grow, good PTO plan, company events, positive atmosphere in any branch I've been to.

    Cons

    The long hours (open late and all day Saturday), if you are in the orange county hard to get to the company events/special activities they have across the river (and there only across the river), the points system even with doctors notes, not compensated quite enough, how hard cross-selling is pushed and the goals for cross-selling

    Advice to Management

    Please, please, please stop trying to be like the banks! Most of the people we are trying to cross sell checking accounts/ other products to HAVE the accounts/have been asked multiple times and are getting frustrated with being asked even when a "member decline" is put in.


  6. Helpful (1)

    "Favoritism with a touch of a retail environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Poughkeepsie, NY
    Former Employee - Teller in Poughkeepsie, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hudson Valley FCU part-time (More than a year)

    Pros

    Pay was pretty okay, benefits are great, offers a lot of outside help to employees

    Cons

    Management is an utter joke, they play favorites and will fire someone to advance their chosen person into that particular position. The open door policy is also a joke, if you report their indiscretions you will not be taken seriously and treated negatively for it.

    Advice to Management

    Get it together.


  7. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Brewster, NY
    Former Employee - Teller in Brewster, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They are a great company to work for. They offer promotions within, they train you well. The work is easy.

    Cons

    Sometimes a manager isnt the greatest, can be a great company if you are in the right branch with good management.

    Advice to Management

    Stay more nutral, don't favortise employees over others. Boost morale by having fun days at work. Such as pot luck lunches where everyone brings a dish and tries new things.


  8. Helpful (2)

    "Retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Poughkeepsie, NY
    Current Employee - Anonymous Employee in Poughkeepsie, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Hudson Valley FCU full-time (More than 10 years)

    Pros

    Benefits, generous PTO, development, work-life balance

    Cons

    PTO points for absences, harsh punishments for procedure infractions. Treatment of specific senior leadership to management


  9. Helpful (1)

    "Take the good, Take the bad."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Teller in Wappingers Falls, NY
    Former Employee - Financial Services Teller in Wappingers Falls, NY
    Recommends
    No opinion of CEO

    I worked at Hudson Valley FCU full-time (More than a year)

    Pros

    Excellent company to start a career in business/financing.
    Great part-time hours for students.
    Pay is lower than Banks but higher than other Credit Unions.
    Many branches throughout the area, so there is always options to transfer to others offices.

    Cons

    Very stressful, company expects perfection in an imperfect world. Long hours and flex schedule only benefits the branch/company. Do not like to accommodate employee's work/life balance needs.
    Does not treat their employees in the same manner they treat their members.
    Point system for using Paid Time Off - even with a doctor's note, and even in inclimate weather.
    Demands from Senior management & goals are nearly impossible to meet. Very out of touch with members views/opinions on the institution.


  10. "There's a reason people bank here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Teller I in Poughkeepsie, NY
    Current Employee - Bilingual Teller I in Poughkeepsie, NY
    Recommends
    Approves of CEO

    I have been working at Hudson Valley FCU (Less than a year)

    Pros

    The environment is always joyful, there is never a member who is ever satisfacturoly assisted

    Cons

    Sometimes members don't really agree with us and that creates troublesome situations


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