Humana Reviews | Glassdoor

Humana Reviews

Updated August 15, 2017
295 reviews

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2.0
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Humana President and CEO Bruce D. Broussard
Bruce D. Broussard
87 Ratings

295 Employee Reviews

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More Pros and Cons

  1. "Personal Nurse Navigator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Humana full-time

    Pros

    Salary
    Work from Home
    Provide very good technology

    Cons

    Culture of fear, competition, and blame
    Forced unpaid overtime daily


  2. Helpful (1)

    "Team Lead/ Utilization Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead/Utilization Management in Miramar, FL
    Former Employee - Team Lead/Utilization Management in Miramar, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Humana full-time (More than a year)

    Pros

    People were excellent to work with, very supportive and truly cared for one another

    Cons

    no life work balance, NONE! Be prepared to work more than 10 hours a day including holidays. Multiple projects goning on at the same time, without being abor to focus on anyone.

    Advice to Management

    Implement smartly, allow your people to do their job.

  3. "Clinical Intake Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Humana full-time (Less than a year)

    Pros

    The people I work with are particularly great! Customer Service positions tend to have nicer people working in them.

    Cons

    Team was completely digital, hard to have workplace activities or workplace friendships... hurts morale, a lot.

    Advice to Management

    When it comes to shift management, the shifts were distributed amongst the dept based on tenure (people who have been there longer got to choose their shift), so those without much experience were left with limited resources and help at the end of the work day. Several teams within department didn't communicate well as processes and advice from one leader would be different from a leader on a different team. Majority of the people who work here seem miserable and have the attitude like they hate their jobs. It's just not a good fit for me, too much negativity in this workplace environment.


  4. "at home care manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Humana (More than a year)

    Pros

    work from home. competitive pay

    Cons

    if you upset a humana sales rep, no matter what your job is or how long with the company, they fire you. they let the sales dep run and rule the emtire company


  5. Helpful (6)

    "Social Service Care Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Service Care Manager in Tampa, FL
    Current Employee - Social Service Care Manager in Tampa, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at Humana full-time (More than 3 years)

    Pros

    Pays well. Great 401k matching. WAH, so no commute.

    Cons

    Humana at Home: Micro Managed to the point of mental health issues for most member facing employees. Work life balance is terrible. Lack of concern about associate wellness from upper management. Health benefits are pretty terrible.

    Advice to Management

    Make work schedules more flexible. Be more understanding of the fact that daily metrics cannot always be met.. have a heart and care about your employees.


  6. Helpful (3)

    "Humana Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Green Bay, WI
    Former Employee - Customer Service Representative in Green Bay, WI
    Doesn't Recommend

    I worked at Humana full-time (More than a year)

    Pros

    Ability to work from home

    Cons

    Impossible to move to a different department.

     Micromanaging (log breaks, lunches in computer system)

    Some favoritism for moving into other positions depending on timing and being awarded for performance

    Managers and supervisors are very high-school like, there is a "cool kids" crowd and then there is everyone else.


  7. Helpful (2)

    "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Humana full-time (More than a year)

    Pros

    Great pay. Ability to work from home so pretty good work-life balance.

    Cons

    Very siloed. Different groups not willing to collaborate. Lots of wasted efforts. Management not very open to individual contributions. Benefits not great for working in the health insurance field.

    Advice to Management

    Recognize employees more often. Foster collaboration and coaching.

  8. Helpful (5)

    "RN HCM"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - RN HCM in Saint Petersburg, FL
    Current Employee - RN HCM in Saint Petersburg, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Work at home position. Salary is pretty decent.

    Cons

    Micromanagement. Continuous changes in process and higher required metrics. Anything negative even if true is shut down. No discussion. Period.

    Advice to Management

    Listen to your employess. Be open and honest and have some empathy for your employees.


  9. Helpful (2)

    "Customer Service Rep"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY

    I worked at Humana full-time (More than a year)

    Pros

    Salary, Schedule, Benefits and work at home opportunities.

    Cons

    Unrealistic expectations. Management wants you to give top of the line customer service in 3 minutes or under. Very difficult to take time off from work.


  10. Helpful (2)

    "HR Technical Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Technical Consultant in Louisville, KY
    Former Employee - Human Resources Technical Consultant in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Humana (More than 5 years)

    Pros

    Good over all company culture.

    Cons

    Particular department that I worked in was fully engaged in territorial and uncooperative behaviors.


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