Humana Reviews | Glassdoor

Humana Reviews

Updated June 22, 2017
2,264 reviews

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Full-time Part-time

3.3
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Humana President and CEO Bruce D. Broussard
Bruce D. Broussard
863 Ratings

2,264 Employee Reviews

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Pros
Cons
  • Offering zero work/life balance due to the nature of the occurrence system (in 56 reviews)

  • health insurance wasnt the best (in 90 reviews)

More Pros and Cons

  1. Helpful (1)

    "Humana A Schizophrenic Organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in San Antonio, TX
    Current Employee - Case Manager in San Antonio, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Company offers work from home in some positions.

    Cons

    Management & leadrship are extremely poor. At present Humana is changing departments , reporting structure, & job discriptions all at the sametime. Everyone is confused & overwhelmed, & management or leadership are listening.

    Advice to Management

    Humana's Senior Management need to study other Managed Care Companies that are successful. A present this is a good example of a "schizophrenic organization".


  2. Helpful (7)

    "Avoid Humana at all costs"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Consultant in Louisville, KY
    Former Employee - Strategic Consultant in Louisville, KY
    Doesn't Recommend
    No opinion of CEO

    Pros

    name recognition of fortune 500 company, that's it

    Cons

    too many people in all levels of the company that have attained their position through politics and not through performance or results. There are many people in the company that are "the only one that can do what they do" because people horde information as if it were the ring of power. It is impossible to run effective projects there due to the sheer incompetence of Humana associates. For the most part, I have rarely seen anyone in the company follow prescribed PMI project methodology.

    Advice to Management

    clean house, start firing!! You grew way to fast in such a short time. 80% of the workforce doesn't provide any value, the other 20 is worked like dogs and not rewarded for it. Leaders are paid based on how many direct reports they have. The incentive is to have as many people underneath you, regardless if they contribute to the companys objectives. Re-evaluate the value that leadership in product adds.


  3. Helpful (6)

    "If you want to grow as a leader this is not the place to be?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Louisville, KY
    Current Employee - Sales in Louisville, KY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great pay. If you are a "yes" man and do not value thinking outside of the box this is the place for you. Focus on making internal people happy while making the customer angry you will go far.

    Cons

    Little to no communication from leadership. Very inside the box thinking. Even though they pay certain associates high salaries they are not looking for you to think strategically. So while your pay will be sufficient you will become extremely frustrated if you try to be strategic. Often you will find yourself wondering if you have just stepped into the twilight zone. Turn over is extremely high and leadership gives no communication on how they will handle transition.

    Advice to Management

    Come down out of your silo and listen to what your employees. Read the book the 10 Commandments of Business Failure by Donald Keough. Humana practices each of these commandments all to well. Enable and educate employees to think outside the box to provide solutions for our customers. Move away from rigid rules that take us out of the competition. Leadership should not be intimidated by questions. Address the turn over issue. Instead of labeling it "look at how much we have grown", see it as a problem that needs to be fixed.


  4. Helpful (4)

    "A HMO that allows it's employees to pay high premiums."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, TX
    Current Employee - Anonymous Employee in Atlanta, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A pay check and good people to work with.

    Cons

    No Good health benefits are give to employees. If you are single with a child or children, the best benefit they have to offer is $300 a month in premium, $30-$40 copay and $3500 deductable before any claims is paid. They have absolutely no respect for their employees.
    Management don't care. They are there physically to get their big checks and bonuses..

    Advice to Management

    It's not all about you. The little people are the hard workers and deserve better. Give up your bonuses so your empoloyees can pay their rent. I promise you will feel good about yourself.


  5. Helpful (9)

    "The actions don't line up with the message"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse in San Antonio, TX
    Current Employee - Registered Nurse in San Antonio, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Co-workers are dedicated and work hard. Occasional perks in lieu of monies as an incentive for working hard toward goals.

    Cons

    Disregard for employees demonstrated by Senior Leadership-withholding monetary compensation as a rule, Dickensian rigor rules when sharing profits. The messages that are trumpeted as "Vision" die on the vine due to unwillingness to provide necessary resources to actually accomplish said vision. Morale is mainly due to sharing of work among too few employees. During hiring process employees are told occasional overtime is required, then a slick lowball offer (salary) is made and reality steps in-overtime is constant and needed on a daily, if not weekly basis.

    Advice to Management

    Take eyes off of yourselves and consider those who actually do the work-be fair. If you actually value people, then let your actions offer a congruence to the words that are so easily spoken.


  6. Helpful (4)

    "A terrible place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Humana is a good corporate citizen, they have kept downtown Louisville alive, and sponser all kinds of events and activities in the area.

    Cons

    Politics are horrendous. There is a certain personality type that is successful at Humana. If you are willing to stab your own mother in the back on your way up the corporate ladder, Humana may be for you, and you'll have a lot of company.

    Healthcare benefits are very poor - they push the high deductible health plan, even though for many employees the $6K family deductible is an enormous chunk of their income.

    Advice to Management

    There is a very set way of doing business at Humana, it wouldn't hurt to bring in new talent and a new perspective. Break up the leadership cliques that promote their own regardless of the benefit to the company.


  7. Helpful (5)

    "Awful experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Grievance and Appeals in De Pere, WI
    Current Employee - Grievance and Appeals in De Pere, WI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Decent pay. Challenging work. N

    Cons

    Worst benefits. Insurance surprisingly to employees was one of the worst plans I've ever had. Management is by the book, no deviation, no questions. Very political. Many many levels of middle management resulting in mind bending micromanagement of even your bathroom breaks.

    Advice to Management

    Learn how to not be evil to your employees and your customers.


  8. Helpful (2)

    "Better than some -- pay not competitive"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Glendale, AZ
    Current Employee - Analyst in Glendale, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Most people here are well-treated, at least with regard to day-to-day interactions.

    Cons

    The company says they want to retain people and have engaged "associates", but then they pay low salaries and tiny raises for the talent they have. Benefits are very poor, considering they're the ones providing the insurance. I am actively looking for another opportunity.

    Advice to Management

    If you want to retain and "engage" people, find out what they want and need! All communication is one way!


  9. Helpful (3)

    "Avoid at all cost"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Consultant in Louisville, KY
    Former Employee - Applications Consultant in Louisville, KY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good pay; decent benefits; nice cafeteria. Nice view of the water. Covered parking, close to the main buiding. Some of the coworkers were nice.

    Cons

    Told I was going to do .NET development. I did two years of classic ASP, not by choice, I was forced to. At the time ratio of managers to developers was close to 50/50. I lost two years of my life.
    Make sure you are not going to be another victim of a Bait-and-switch.

    Advice to Management

    Make sure you verify mid level management, one day the company will end up in court over bad behavior. Hire few US developers, your customers are Americans not Indians.


  10. Helpful (3)

    "Nurses should look elsewhere to work- micromanagement to the max"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RN Clinical Advisor in Overland Park, KS
    Former Employee - RN Clinical Advisor in Overland Park, KS
    Doesn't Recommend
    Approves of CEO

    Pros

    The salary is competitive. You work business hours no holidays few weekends and shifts. No hands on patient care. Very good about keeping assoc. informed of what is happening corporate wide. Good movement laterally within this area to do another job if you need a change.The company is well managed by senior leadership. It's a good company to work for I was stuck in a bad region and area to work in.

    Cons

    Emphasis is on metrics and less on quality. Policies are not evenly applied towards all nurses. Nitpicking style of management. If you have twenty cases not closed in the computer system out of several hundred over a few months they call you in to the office and tell you in an aggressive manner. Like to threaten nurses with performance improvement plans: 1. If you disagree with your manager and tell them so behind close doors- no swearing, name calling, or yelling, but yes I was angry. 2. If you miss more than 3-5 unscheduled absences in a rolling 6 month period. This includes: being late, going home early, or even time for an urgent appointment to see your doctor to take care of a developing health problem so you don't miss more work! 3. Low metrics- but the standards are very high.No I was not put on a performance improvement plan- but a number of people were on one- again nitpicking.Two nurses just walked out the door with no notice within a few weeks of each other- that's pretty rare. They give you a hassle about getting a legitimate FMLA. Forget about health insurance it's very expensive- and you can't use it because they won't give you time off to take care of yourself without a hassle. Business hours written in stone no flex time. You rarely hear that you do a good job. The director is nice- but likes to nitpick on performance issues.Other regions and types of work for nurses are may be better- this was my experience. It was so bad there that one of the nurses went back to direct patient care- again fairly rare. Poor work-life balance. Forget about professional growth or opportunities to do something else- it's not here. Revolving door with nurses and they don't seem to care about retention- throw away culture just hire another one. This results in a high turn over rate. Promotions are on who you know- little opportunity for growth.

    Advice to Management

    Work on retaining your nurses- there are many other job opportunities for us even in a bad economy. Lower the cost of health care for employees. Allow time off from work to use health care coverage as many doctors offices are only open during business hours. More flexible scheduling and work from home opportunities. Rethink your harsh time off policy that can include a last minute doctor's appointment to take care of a health problem to let your assoc. actually use their health care! Quit micromanaging your professionals. Profit should not always be first- health care insurance is expensive and not competitive. Have managers listen to their assoc. feedback and give more positive feedback. Apply policies evenly to all assoc. Itt's a good company and generally well managed.


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