Humana Reviews | Glassdoor

Humana Reviews

Updated September 21, 2017
307 reviews

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307 Employee Reviews

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Pros
  • Work from Home, Not micro-managed (in 374 reviews)

  • A wonderful health and wellness culture with a great work life balance (in 146 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Customer Service Rep"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY

    I worked at Humana full-time (More than a year)

    Pros

    Salary, Schedule, Benefits and work at home opportunities.

    Cons

    Unrealistic expectations. Management wants you to give top of the line customer service in 3 minutes or under. Very difficult to take time off from work.


  2. Helpful (2)

    "HR Technical Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Technical Consultant in Louisville, KY
    Former Employee - Human Resources Technical Consultant in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Humana (More than 5 years)

    Pros

    Good over all company culture.

    Cons

    Particular department that I worked in was fully engaged in territorial and uncooperative behaviors.

  3. "RN Care Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Humana full-time

    Pros

    work at home job; PTO; salary

    Cons

    Inbound team very micromanaged. No work/life balance. Changed hours now working til 7:30 pm every day and they don't care if it doesn't fit my life or not. Metrics almost impossible on Inbound team. Asked to move back to roster or autodialer and would not. So, I was forced to give my resignation. They would rather hire new employees rather than retain the good ones they have.

    Advice to Management

    Work on not micromanaging people. Give a crap about peoples lives and not just about the Shareholders and making money. Spend time and effort in retaining employees you already have.


  4. Helpful (1)

    "Customer Service for Humana Pharmacy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Humana full-time (More than 5 years)

    Pros

    Humana has really good benefits and focus a lot of the health of their employees.

    Cons

    Humana has high ideals but don't live up to them. Silos between departments mean being transferred over and over again and the chances of finding the right department to handle the call is slim. Training is haphazard. If it is frustrating as an employee, I can only imagine how frustrating it is for customers.

    Advice to Management

    If you really want to take care of the customers, make sure that vision get adopted through all layers, including the front line. Stop building different departments to hinder communication and make it easier for one person to handle the call instead of being transferred all over.


  5. Helpful (1)

    "MBA crazy, Disorganized, All about Checking Boxes."

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Louisville, KY
    Current Employee - Analyst in Louisville, KY
    Disapproves of CEO

    I have been working at Humana full-time (More than 3 years)

    Pros

    Good amount of vacation time. Work at home depends on your manager.

    Cons

    They market a lot of things they don't actually provide to employees. There are scores of people that legitimately won't have work for days/weeks. Ridiculous amount of double work being done because of silos. Most people try to outrun their mistakes up the ladder.

    Advice to Management

    Hire more programmers. Stop leading off meetings with the corporate values if you do not intend to follow them. Calling us a 'technology company' is bordering on laughable. How does the biggest decision of these executives career fall through and they get paid more? Then they pass the buck by laying off a level of mid management that showed a lack of organizational control in the first place.


  6. "Was once an amazing organization to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coach
    Former Employee - Coach
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Humana full-time (More than 10 years)

    Pros

    Good salaries, developmental and educational opportunities, work from home opportunities.

    Cons

    No commitment to dedicated employees, areas of the organization not demonstrate the values of the company.

    Advice to Management

    Follow through with what you say you are committed to. Focus on wellbeing and health of your employees and change the negative environments you have created.


  7. Helpful (1)

    "Managed Care Contracting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY
    Doesn't Recommend
    Positive Outlook

    I have been working at Humana full-time (More than 5 years)

    Pros

    Good 401 k plan, PTO, and life insurance options. Work life balance is mediocre however

    Cons

    Very political, not what you know or can do, but WHO you know! Difficult to advance, strict oversight and training is woefully inadequate. HR will low ball you if they can get away with it.

    Advice to Management

    Eventually your good people leave for other competitors because you're viewed as a cog in the wheel only

  8. Helpful (5)

    "Field Care Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Care Manager in Jacksonville, FL
    Former Employee - Field Care Manager in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Humana full-time (More than a year)

    Pros

    Pays decently and you can work from home. The working from home part is just another way for the company to have you working 50 plus hours per week.

    Cons

    Overworked/ company takes advantage of salaried workers. Clients are just numbers and it's sad to see how this greedy company treats employees and clients.

    Advice to Management

    Hire managers who actually know how to lead and know more then their employees.


  9. Helpful (2)

    "Pharmacy Specialty Dispensing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in West Chester, OH
    Current Employee - Anonymous Employee in West Chester, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Humana full-time (More than 5 years)

    Pros

    They have some Great team member. It has a nice laid back atmosphere. Four ten hours
    work days is the best thing, with always having a three day weekend is great.

    Cons

    Some of management has a lot to be desired. This place seem to be ran on nepotism.
    If you are part of that you can't do wrong. They promote based on nepotism. You can get a
    leaded jobs just because you worked with someone not what you know.

    Advice to Management

    Management needs to listen to team members. They need to try not to micromanage
    everything. Just because you are part of leadership doesn't mean you are right.


  10. Helpful (3)

    "HCM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HCM in Tampa, FL
    Current Employee - HCM in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Humana full-time (More than a year)

    Pros

    Work from home and PTO

    Cons

    Lack of flexibility in work schedule. Salaried employees cannot take partial PTO days to go to appts. Must take an entire day off or make up every minute you are gone to get 8 hours in per day. Very micromanaged by management and multiple managers doing the same things. Too many chiefs and not enough indians. Focus is on quantity and not quality in order to meet the unrealistic expectations. Many already laid off and unsure of future at this employer

    Advice to Management

    Remember your members and focus more on the quality of the calls rather than the unrealistic numbers that are expected to be reached each day. Improve employees work atmosphere and allow some flexibility in the work schedule if numbers are met earlier in the day


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