Humana Reviews | Glassdoor

Humana Reviews

Updated May 16, 2017
284 reviews

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Pros
Cons
  • Offering zero work/life balance due to the nature of the occurrence system (in 55 reviews)

  • health insurance wasnt the best (in 86 reviews)

More Pros and Cons

  1. Helpful (2)

    "If you're looking here, please look elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Grievance and Appeals Specialist in Louisville, KY
    Current Employee - Grievance and Appeals Specialist in Louisville, KY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Humana full-time (More than a year)

    Pros

    If you don't have a "dangerous" role. It's easy to settle in and even retire from Humana. There are opportunities to work from home. Diverse (I have a extremely mixed group of employees

    They promote from within most of the time. If you want to be a team lead or front line leader you have a better chance moving up then coming from outside.

    401k is bananas. (But you have to remain an employee for two years to reap the benefits of the company match.)

    Tuition reimbursement (at their discretion)

    If you can get a good relationship going with your Front Line (become a favorite) you can pretty much do no wrong.

    Lots of overtime available (most of it is mandated)

    Special projects available to boost your resume.

    Cons

    Everyone's job is often a extension of another in a different department. Associates from different cities (and countries) are often naive on what their job actually entails and makes your job difficult. You have to go out of the way to provide the member with help out of your scope because all the billing and enrollment reps you call can't take handle this issue today but they did last week.

    Benefits. God they are awful. And for it to be a HEALTH insurance provider. high deductible health plans, they FORCE you to fill prescriptions with mail order pharmacy, they make you speak to foreign people when you call in.

    "Peak season" between December and March you pretty much live at Humana. The "peak" this year lasted until June. No time off permitted, 12 hour days 5 days a week, then another 8 on Saturday. And if you're on the schedule for that weekend you will work Sunday too. The ambulance is constantly at the center for people breaking down.

    Politics. You can be qualified for a position, They will more than likely interview but you will not get a new position unless you've been there at least 5 years. They don't care about education or job performance. People with degrees get paid the same as those without. All they ask you when you interview is "how long have you been with The company."

    They say you'll know about the position in a week months go by and you find out they pulled the whole role and nobody got it. Or they didn't pick you and didn't bother to let you know. You find out by seeing the new persons name in the directory when you one day randomly check.

    Drugs. Unless you work at a building that does randoms, your coworkers are most likely off a pill or half way drunk.

    FLLs don't do their job as a managers. You either have lazy disengaged FLLs or overbearing micro managers.

    HR issues constantly. People with clear relationships. Inappropriate comments. Touching

    Insane policies. You will get fired or put on a corrective if you make an error but your peer will do it and have nothing happen.

    Verint. Treating adults like children, telling us when we can go to the bathroom and we have to follow it to the T

    Easily worst job I've ever had.

    Advice to Management

    Some requirements for department are unrealistic. Also look at the bigger picture when evaluating employee performance. Peak season overtime is unrealistic and probably illegal if I look hard enough


  2. Helpful (1)

    "Benifits specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benifits in Cary, NC
    Former Employee - Benifits in Cary, NC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Great hours, off every weekend and most holidays. Also some monetary incentives.

    Cons

    Mbrs have to wait sometimes 20 30 minutes for a supervisor. Team leads and supervisors don't like to help if they deam your question unimportant

    Advice to Management

    "The only question that is a dum question is th question not asked."


  3. Helpful (1)

    "very large and bogged corporate structure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning Facilitator in Cincinnati, OH
    Current Employee - Learning Facilitator in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Humana (More than a year)

    Pros

    clean environment and good technology

    Cons

    is a very slow moving company

    Advice to Management

    use the strengths of your employees to help drive your business and not the regiment of HR processing.


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  5. Helpful (1)

    "Clinical Advisor RN"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miramar, FL
    Former Employee - Anonymous Employee in Miramar, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    work from home was nice

    Cons

    intrAnet issues decreases employee productivity

    Advice to Management

    Fix CGX intrAnet issues in efforts to increase productivity


  6. "Sales Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Jacksonville, FL
    Current Employee - Insurance Agent in Jacksonville, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Humana (More than 3 years)

    Pros

    Great Training!!! Great Potential!!! Nice management!!!

    Cons

    Slow traffic at times. Not enough business.

    Advice to Management

    N/A


  7. Helpful (6)

    "Industry Disruption and Consolidation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Change Leader & Senior Principal Consultant in Louisville, KY
    Former Employee - Change Leader & Senior Principal Consultant in Louisville, KY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Humana (More than 3 years)

    Pros

    Great learning environment for getting immersed in Healthcare
    Very smart people are being recruited to help with the Aetna merger

    Cons

    Tough culture - especially with cost constraint pressures and dominate leadership styles circa 1980
    Not a lot of upward mobility or career opportunities for individuals over 45
    Humana is more of a Medicare/Medicaid processing center rather than an innovation engine


  8. Helpful (1)

    "Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Louisville, KY
    Former Employee - Business Analyst in Louisville, KY
    Doesn't Recommend
    Disapproves of CEO

    I worked at Humana (More than a year)

    Pros

    Benefits are amazing -best you can come across.

    Cons

    Terrible pay, no work/life balance, very demanding - work 6 or 7 days every week for months, no room for advancement, they play the favoritism card

    Advice to Management

    work on retaining your good employees


  9. Helpful (11)

    "Humana Cares Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Humana Cares Manager in Cincinnati, OH
    Former Employee - Humana Cares Manager in Cincinnati, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The benefits for this position are good including 401K match. Paid time off is accrued at a rate of about 7 hours for every 2 week pay period. Tuition reimbursement is available along with many learning opportunities including computer based classes, classroom learning, webinars, RN.com, Get Abstract, Books 24x7 etc.. Most of these positions are work at home positions which saves time and money that would otherwise be spent on the work commute.

    Cons

    In my experience I found that hidden behind the beautiful words of the company values and mission is a culture which is fairly toxic. There is a lack of respect and an air of condescension from above toward employees in this position. There is little tolerance for any feedback contrary to the "company line." There is lack of respect toward clients and arguably unethical behavior toward clients. For a company employing around 10,000 nurses they aren't doing a whole lot for the nursing profession. At a time when nurses are being asked to further their education and invest more in personal development this company does not compensate for it. The company does not understand the difference between work satisfaction and work compensation. Those are two different things. There is a high turnover rate and it appears to be by design. However, my experience was mostly limited to the Humana at Home division which was somewhat isolated from the company as a whole. This brings up movement within the company. It is difficult to move from one area to another; often internal employees applied from within with no success and when applying externally were able to make the move or get an interview for posted positions. Ultimately, the day to day environment and limited raises in salary outweighed the benefits and I resigned of my own accord.

    Advice to Management

    RESPECT. - find out what it means to an employee. Take a little TIME to get to know who works for you and TIME to understand how all your clients are affected by processes not just the cherry clients. Consider that while a high turnover may save money it may be damaging in other ways that aren't as easily measured.


  10. "Flip Flop Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Consultant in Phoenix, AZ
    Former Employee - Business Consultant in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Humana full-time (More than 3 years)

    Pros

    Compensation, PTO, and other benefits were really good. A 401k match of 125% is ridiculously good.

    Cons

    Not getting people in the right spots. The company has a lot of talent that is being underutilized and/or mismanaged.


  11. "Not for people with family!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Raleigh, NC
    Current Employee - Customer Service Assistant in Raleigh, NC
    Doesn't Recommend
    Negative Outlook

    I have been working at Humana full-time (More than 3 years)

    Pros

    You get a pay check

    Cons

    Not a professional environment, managers and supervisors get away with treating employees with direspect and even lying on one another, they dont stick to your work schedule you originally asked for, computer system sucks big time!!!

    Advice to Management

    Learn or take training on professionism and comunication skills!


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