Humana Reviews | Glassdoor

Humana Reviews

Updated April 18, 2017
282 reviews

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282 Employee Reviews

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Pros
Cons
  • Offering zero work/life balance due to the nature of the occurrence system (in 55 reviews)

  • health insurance wasnt the best (in 85 reviews)

More Pros and Cons

  1. Helpful (4)

    "Convenience of working from home, but role is not as described."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager (RN) in Madison, WI
    Current Employee - Case Manager (RN) in Madison, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Humana full-time (Less than a year)

    Pros

    They care about the member and not just "checking the boxes". Working from home is a huge plus. There is definitely a sense that you are helping people manage their health at home. Benefits are decent. Technology is up to date.

    Cons

    Unclear and sometimes unrealistic expectations. Changes are way too frequent- direction can change more than once a day for any given process which is frustrating. Direction not always consistent. Role is not as described during interview/hiring process (AT ALL).

    Advice to Management

    Come through on role description as originally presented during hiring process. I was told I would have a roster and my schedule would be flexible...neither of these statements were true in any way.


  2. "Depends on management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay, lots of advancement, accrued pto.

    Cons

    Management is really terrible in some areas. It's a luck of the draw. Depending on department you may have excessive overtime 60 hours a week mandatory.

    Advice to Management

    Hire competent leaders


  3. Helpful (2)

    "H1 Billing Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Specialist in Louisville, KY
    Current Employee - Information Specialist in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Humana full-time (More than a year)

    Pros

    Some benefits are good but not the health insurance.

    Cons

    Poor leadership and you don't get paid what you are worth even if you are a great worker unless you are well liked by management in the H1 department.

    Advice to Management

    Promote those with knowledge and skills instead of those they highly favored.


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  5. Helpful (1)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Humana full-time (More than 5 years)

    Pros

    401k,holidays and pay is excellent.

    Cons

    Hard to get time off,medical is horrible my deductible was over 4,000 a year,hard to advance if your not a favorite.

    Advice to Management

    Work on time off and medical benefits.


  6. Helpful (1)

    "Humana"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Pharmacy Technician in Irving, TX
    Current Employee - Certified Pharmacy Technician in Irving, TX
    Doesn't Recommend

    I have been working at Humana full-time (More than a year)

    Pros

    Good benefits and potential for growth, if you can make production.

    Cons

    No culture and production driven, instead of customer driven.

    Advice to Management

    Focus more on customer service, revitalize culture - go back to the roots.


  7. Helpful (7)

    "Same actions expecting different results..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Consultant in Louisville, KY
    Former Employee - Strategic Consultant in Louisville, KY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Humana full-time (More than 8 years)

    Pros

    If you live in Louisville there are few other choices. At least the pay levels are decent when you consider the lower cost of living in Kentucky.

    Cons

    Same handful of people move around to different leadership roles as they fail at their last assignment. Given enough time they are back leading where they failed (at least) once before. Perhaps being acquired will give Humana the fresh leadership it so desperately needs.

    Advice to Management

    Put more support behind associates and less to outside consultants. Consider advancement of associates that have not had affairs with corporate executives.


  8. "rn"

    Star Star Star Star Star
    Former Employee - RN Clinical Advisor in Green Bay, WI
    Former Employee - RN Clinical Advisor in Green Bay, WI

    I worked at Humana (More than 5 years)

    Pros

    it has good paying jobs

    Cons

    it is quite a stressful place


  9. Helpful (1)

    "They don't live up to their own mission statement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Care Coordinator in Tampa, FL
    Current Employee - Health Care Coordinator in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Humana full-time (More than a year)

    Pros

    Working from home, good PTO and retirement plan.

    Cons

    I feel like I was lied to from day one. I firmly believe in the company goals, but they make it impossible to produce. Continous change to process and policy, numbers over customer satisfaction, different answers to the same question. This should be a pleasurable job assisting members, but the workload is unmanageable, and members with customer service issues take up more time than we have. Every day there are more unreasonable expectations. No input about how you are doing, but constant threats about "being held accountable" for any errors. I never mind being held accountable for my work. Here, what was right last week is wrong this week. All the work - life balance talk is a lie. If you take a day off you just get more and more behind. Unreasonable roster size, and constant pressure makes this the most stressful job I have ever had.

    Advice to Management

    Demonstrate your pillars and goals through action.


  10. "Use Them BC they will only use you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Agent in Tampa, FL
    Current Employee - Telesales Agent in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Opportunity to make great money. UNLIMITED OT. Made about 50K my first year. Pretty decent benefits.

    Cons

    The company doesn't give a crap about you or your well being. From your supervisor to corporate, they only care about money and not the employees who actually work for them.

    Advice to Management

    Do not always side with the managers. They will end up getting you a lawsuit.


  11. "Best Work life balance but no personal growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Chicago, IL
    Current Employee - Business Consultant in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Humana (More than 3 years)

    Pros

    Good work life balance. Decent pay for louisville. Can switch across the teams.

    Cons

    Completely siloed (no team actually know what other teams are doing). Highly top-down. More of reactive than proactive

    Advice to Management

    Remove the siloes. Could better listen to everyone in the company. Could be more aggressive



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