Humana "upper management" Reviews | Glassdoor

Humana Reviews

Updated Aug 15, 2019

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3.5
60%
Recommend to a Friend
75%
Approve of CEO
Humana President and CEO Bruce  D. Broussard
Bruce D. Broussard
1,473 Ratings
  1. Helpful (5)

    "RN Care manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - RN Care Manager in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Humana full-time for more than a year

    Pros

    PTO amount 28 days is a nice amount and having holidays off. Work from home, the hardworking and dedicated nurses and HCCs.

    Cons

    Health benefits-high deductible Cultural bias-upper management is not culturally diverse Coaches are unprofessional and demoralize the staff daily with coaching and insulting requests Extremely unrealistic goals Work day never ends

    Advice to Management

    CAREPLUS: Listen to your nurses. If lots of nurses and HCCs are leaving, take a look at the coaches. Your expectations are indicative that you only care about quantity. Your coaches and upper management at CarePlus are the exact reason why a company fails in healthcare. You demoralize the staff and do not respect our daily contributions. If you put your staff on the auto-dialer, you create nurse telemarketers, you micromanage our time while documenting. You do not deserve any stars and i cannot wait to leave.

    Show More
    Humana2016-06-14
  2. Helpful (3)

    "I work at Care Plus which is owned by Humana"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Care Representative in Doral, FL
    Doesn't Recommend
    Positive Outlook

    I have been working at Humana

    Pros

    Pay Is decent as for Miami standard, unlimited over time , work at your own space, learn a lot of skills within the healthcare world,

    Cons

    No room for growth, very clique , if you are not within the popular groups no growth, upper management does not show sign of appreciate toon, they treat you like robots, a huge turn around with employees due to poor management , no sense of community , no xmas party or at least a appreciation for your work at the end of the year just a thank you email , they have open positions and hire. People already knowing who they want no doversirty Cubans rule this place 90% Cuban, sad

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    Advice to Management

    Listen to your employees, that's why everyone leaves, especially in customer service area, show appreciation for your employees ex incentives, raises, promotions, xmas bonus, Xmas party , don't treat us like we are robots and just a number

    Humana2016-05-18
  3. Helpful (1)

    "Not good for innovators"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in Louisville, KY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Humana full-time for more than a year

    Pros

    Decent benefits and salary. Not much promotion opportunity, but able to apply for different jobs within the company to move up

    Cons

    Company is a Mechanical Turk - nearly all work is done by humans. If you want a stable job without much ambition, this is a good place to work. Many people work here for 20+ years. Many systems are in place that prevent innovation. Culture is focused on upper management rather than continuous improvement. Aetna merger is causing a lack of clarity on what will happen.

    Advice to Management

    Computers and automation are critical for cutting costs, but management strategies are preventing optimal use of these tools.

    Humana2016-04-24
  4. Helpful (2)

    "Field Care Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    No opinion of CEO

    I have been working at Humana full-time for more than 3 years

    Pros

    Work at Home, Good support from manager, Make own schedule, Opportunity to work independently with members in community, Able to help elderly and disabled understand and access benefits. Paid weekly. Decent 401k.

    Cons

    Benefits could be better, upper management does not get line information from direct care staff before making decisions. Makes one size fits all policy for workers. Consistently working more than 40+ hours per week without any compensation.

    Advice to Management

    Job expectations should fit a 40 hr work week. Listen to front line staff when making decisions about level of member participation and benefits offered. Provide actual opportunity for life/work balance.

    Humana2016-03-20
  5. Helpful (3)

    "Case Manger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Case Manager in Miramar, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at Humana full-time for more than 3 years

    Pros

    The number of Corporate benefits available to staff. Tuition reimbursement. Health Service dept staff able to work from home

    Cons

    Health services department is a "REVOLVING DOOR..." at mamagement and staff level, The department cannot retain new/ current staff due to overall disorganization, favoritism practices, low employee moral, politics, Limited room for growth (unless you know someone in upper management), and CONSTANT process change. Pay NOT competitive.

    Advice to Management

    Seek out qualified candidates and ensure adequate and ongoing leadership training.

    Humana2016-03-01
  6. "RN case manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Humana

    Pros

    Work from home, flexible, and great teamwork

    Cons

    Always changing, not enough feedback accepted from upper management

    Humana2016-02-10
  7. Helpful (1)

    "Frontline leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Humana

    Pros

    Get opportunity to work from home. Also is able to assist the the disabled. Hard work is compensated with monetary rewards

    Cons

    Not a full understanding of program. Adequate training was not provided. No support from upper management. No provided with adequate equipment to perform job

    Humana2016-02-13
  8. Helpful (2)

    "Meat grinder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Specialist 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Humana full-time

    Pros

    I suppose it's possible to find yourself in a good situation, Humana being a big company, but good luck with that. The culture is horrifying.

    Cons

    Politics-saturated environment where quality means absolutely nothing and greasing the right people is everything. Incompetent and tyrannical leaders throughout the company. There's a cult-like quality to omni-present Humana boosterism. The sums to be paid to departing upper management when the Aetna merger goes through are obscene and will go, in every single case, to white middle-aged men.

    Advice to Management

    Why bother.

    Humana2016-02-25
  9. Helpful (6)

    "No passion."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Care Manager in Miramar, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Humana

    Pros

    Work at home setting, decent pay, adequate benefits.

    Cons

    No balance at all as far as home/ life. Work assignments far exceed ones' abilities unless you don't mind sacrificing your mental and physical health. Corporate management does not care at all about the well-being of those that are working the hardest. No bonuses when everyone is aware that upper management receives annual bonuses. Emphasis is always on the negative. Uncertainty for the future with the coming merger.

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    Advice to Management

    How about treating your employees like the valuable assets that they are ??

    Humana2016-01-22
  10. Helpful (4)

    "Care Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Care Manager in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Humana

    Pros

    Humana Vitality Wellness and WOW programS

    Cons

    Very inconsistent. Some associates are very unprofessional. Management does not value the professionalism of nurses. They are treated like date entry clerks and there is no understanding of the nursing process by upper management.

    Advice to Management

    Hire managers who actually respect nurses and care about people more than money.

    Humana2015-12-21
Found 95 reviews