Hurricane Electric Reviews | Glassdoor

Hurricane Electric Reviews

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Mike Leber
6 Ratings

12 Employee Reviews

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  1. "A good workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Engineer in Fremont, CA
    Former Employee - Support Engineer in Fremont, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hurricane Electric full-time

    Pros

    Very welcoming and trains employees very well.

    Cons

    Few opportunities to advance at the company and no control over schedule.


  2. "Learn how the internet works"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Support Engineer
    Former Employee - Support Engineer

    Pros

    Decent benefits and compensation, and a few nice perks.

    Reimbursements for certification programs that fill the gaps in the training.

    Dedicated, paid study time and incentives for edification and learning projects.

    Staff are mostly genial and interesting people from diverse professional backgrounds.

    Cons

    The onboarding and training program is very sink-or-swim and covers just a fraction of what is necessary to perform work duties correctly and effectively. The full spectrum of internal systems/tools, the nuances of their use, and which to use in any given circumstance, are not covered in much if any depth, as are the great diversity of customer service cases one might have to handle, and the variety of tasks one might have to perform.

    Internal documentation is in many places poorly organized and leaves much to be desired. To overcome these shortcomings, the newcomer will invariably end up needing to ask many people a lot of questions. Sometimes, one simply must ask someone in-the-know on a given topic, and that someone could be off-shift when answers are needed. Small changes to policy and internal systems can happen without any documentation updates or announcements, and large portions of the support team will remain none the wiser.

    In addition to assisting colo datacenter and transit customers, one will likely have to assist customers of HE's legacy web farm. This can entail excruciatingly long phone calls troubleshooting problems with email clients.

    Job performance metrics are very one-dimensional, and so it is much harder to be recognized or rewarded for doing tasks well than it is for doing a lot of tasks.

    Given enough time, one will most likely be selected to work on the night/morning shift. These shifts are low-staff and have a high turnover rate, and people from day shift are continually moved over to them to fill the gaps.

    Work culture is predominantly jaded.

    Advice to Management

    In general, communication with and engagement of the support team could be improved.

  3. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Hurricane Electric part-time

    Pros

    It was a very fun environment with fun colleagues. I felt very little pressure to work constantly. The company also provided catered lunches on Fridays.

    Cons

    There was zero training that was relevant to my position. I applied as an administrative assistant, but I ended up being placed in a sales position. The training was comprised of teaching me how the technical aspects of colocation and servers worked (e.g., how to fix websites that were down).

    Advice to Management

    More position-relevant training is needed. You should not put everyone through training that was designed for the technical assistance positions. I understand the importance, but you cannot squeeze something that people have spent years learning into one week of training.


  4. "Strong Benefits, Weak Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mathematician Web Developer in Fremont, CA
    Current Employee - Mathematician Web Developer in Fremont, CA
    Doesn't Recommend
    Positive Outlook

    Pros

    Training if you are new to web development or programming.
    Free lunch on Fridays.
    Training opportunities that provide at least a $3 raise in the first 3 months of employment.
    100% medical benefits are covered by employer.

    Cons

    Strange schedules. Newer people get the short end of the stick (grave shift, weekends).
    99% of everyone is hired as a technical support engineer, not a developer or administrative assistant as their job openings may have you believe. You have to "earn" your role by first learning how to fix people's websites and email issues.
    No one talks or is super friendly, very computer-engineer environment where everyone sticks to their own computer all day.

    Advice to Management

    Do away with the performance metrics for support, or come up with a better way to measure the worth of an employee; the quantity of work does not necessarily translate to the quality of the individual, and I have seen people quit because the metrics favor the more knowledgeable employees who have been here for years.


  5. "No opportunity for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Fremont, CA
    Former Employee - Administrative Assistant in Fremont, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Technical Training, Fantastic Insurance Benefits, Decent PTO, Competent Peers, Free Friday Lunch, 25 Cent Soda Machine, Unlimited Popcorn Snacks. It's a great place for tech folks straight out of school or folks who just want a reliable paycheck.

    Cons

    No procedure for recognition/raises/advancement in the administrative side of the house. Management is condescending and disrespectful. There is no annual review or compensation evaluation process. It's basically a stepping stone to something better or a dead end job if you choose to stay there.

    Advice to Management

    Create procedures to retain the qualified office staff that you have. I feel you are well intentioned but your application is lacking. Moral on the admin side of the house is really bad. There is nothing in place for your office staff to earn raises, bonuses, or any other kind of applicable recognition. There are processes and procedures in place to recognize and reward sales and tech staff but *nothing* for the office staff and they are the ones working diligently behind the scenes to make sure the money comes in smoothly and customers are happy. Train and retain! You already invest in the training, why keep letting excellent employees walk out your door because you do nothing to retain them??


  6. "Good for my situation, not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Engineer in Fremont, CA
    Former Employee - Support Engineer in Fremont, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hurricane Electric full-time (More than a year)

    Pros

    They invest in your education for getting COMPTIA licensed and provide resources and raises for getting licensed.

    There are a lot of good resources amongst the staff and a lot of people who really care about their work and are willing to teach others to make the company better.

    Management mostly hands off about operation details.

    Immediate superiors usually really good about things.

    Allotted classtime for training.

    Cons

    New employees more likely to be put on off shifts.

    Issues with micromanaging from management.

    Some staff are apathetic and bring the culture down.

    Some lack of organization at times.

    Advice to Management

    Focus more on the macro part of the company. Your passion is appreciated but can be misplaced.


  7. "An enjoyable place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Clara, CA
    Current Employee - Anonymous Employee in Santa Clara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hurricane Electric part-time (Less than a year)

    Pros

    Many of the benefits include very friendly employees, fair compensation, and reasonable hours. Good communication between upper and lower management.

    Cons

    Sometimes it feels like there is not enough employee bonding between everyone. All employees are friendly, but it would be nice if there were more opportunities to interact with each other, like a company picnic.

    Advice to Management

    I would recommend holding some sort of employee appreciation day, but hold it on a workday so that employees are more inclined to participate

  8. Helpful (4)

    "Work here only if you have no other choice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Medical and dental plans are good

    Cons

    Hurricane Electric is like a prison for low-paid IT and networking staff. Nobody has any decision-making power (even to order business cards or coffee) except the CEO. There is no hierarchy and therefore no chance of career growth or promotions. Stay away from the CEO as he always seems angry at something or the other. The CEO either does not remember what he told you the last time you met him or just lies through his teeth. Only people who remain there are ones who have nowhere else to go.

    Advice to Management

    CEO is the only top management in this company


  9. Helpful (1)

    "Great learning experience, but a little disorganized and limited opportunities."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Engineer in Fremont, CA
    Current Employee - Support Engineer in Fremont, CA
    Neutral Outlook
    No opinion of CEO

    I have been working at Hurricane Electric full-time (More than a year)

    Pros

    The work atmosphere is never hostile, most co-workers are very helpful and friendly, the work pace is typically relaxed, they promote education through their programs.

    Cons

    There is a bit of disorganization in terms of information and equipment, sometimes people lack initiative to do work, limited advancement opportunities, and sometimes there are delays in communication.

    Advice to Management

    Try to keep things more organized, enforce work discipline a little more strictly, and pay more attention to off-shifts.


  10. Helpful (2)

    "Lost in the crowd. Loyalty overlooked."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Service in Fremont, CA
    Former Employee - Support Service in Fremont, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Hurricane Electric full-time (More than a year)

    Pros

    If you like to code there is a lot of time to work on your own projects.

    Cons

    Almost abusive scheduling. Constant unscheduled overtime to cover for other employee's that get treated better do to programming experience.

    Advice to Management

    Get to know some of the non goldenboys. You might be surprised what they can bring to the table.


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