Hurtigruten Reviews | Glassdoor

Hurtigruten Reviews

Updated November 20, 2017
16 reviews

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2.4
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Hurtigruten CEO Daniel Skjeldam
Daniel Skjeldam
8 Ratings

16 Employee Reviews

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  1. Helpful (1)

    "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, NC
    Current Employee - Anonymous Employee in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hurtigruten (Less than a year)

    Pros

    Great corporate culture in the US market. Management rewards employees for showing initiative and Hurtigruten USA has monthly employee appreciation activities. Great mix of personalities in the callcenter and your day is never boring. We have awesome itineraries and it is so rewarding to help people connect with their dreams of travel. Competitive salary with a nice incentive program. I read some of the other negative reviews and was very surprised because that has not been my experience at all from working for the US branch. I absolutely love this job and look forward to a career with Hurtigruten!

    Cons

    Still growing in the US so we are still creating and implementing SOPs. That takes time, but we'll get there!


  2. "Crazytown"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hurtigruten full-time

    Pros

    * Cool product
    * Small team in a good location and nice office

    Cons

    * Totally unrealistic sales targets from the head office, who doesn't understand the local markets
    * Not everyone gets to travel or experience the product
    * Terrible management, playing favorites and encouraging and allowing toxic behavior
    * Poor communication from the global office to local markets
    * Global team is a decade behind local markets in skills and knowledge, particularly in technology
    * The product is a tough sell to local markets who don't know the company with the funny name and don't want to pay the high prices for the product
    * The "Norwegian way" of work-life balance does not translate to the local markets -- who have to find a way to get the work done while the Norwegians were off on their monthlong vacations

  3. Helpful (1)

    "Company with unique product buts lacks understanding of market"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Unique product with great packaging opportunities.

    Cons

    Inexperienced leadership does not understand North American market


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Hurtigruten full-time

    Pros

    Wonderful Coworkers, good benefits, good chance to explore more of the company.

    Cons

    Nothing comes to mind .


  5. "Great product, poor workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Hurtigruten full-time

    Pros

    Great product
    Nice head office
    Young employees

    Cons

    Not many career opportunities
    Not much workplace communication and camaraderie
    Low salaries

    Advice to Management

    Create a better corporate culture


  6. Helpful (2)

    "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tallinn (Estonia)
    Current Employee - Anonymous Employee in Tallinn (Estonia)
    Recommends

    I have been working at Hurtigruten full-time

    Pros

    Every company has it's faults and Hurtigruten is not perfect. However, I have never enjoyed working in a company more than I do here. The people are fun and quickly become your family if you are an open person. It's a very international group working in Tallinn and it's a lot of fun. The work can be challenging at times, especially when working with systems, because systems are known to fail sometimes. But the product itself is great and it's always changing - it's never boring.
    There's a lot of opportunity to grow inside the company, most positions are posted and filled internally. A lot of people have stayed with the company for 5+ years (and many of them have changed roles). It's not because it's perfect and easy always, but it's because if you work hard and do a good job, it's recognised and appreciated.

    Also the office in Tallinn is quite nice - a huge building with a gym and sauna.

    Cons

    Communication can be difficult sometimes because the size of the company (over 2000 employees globally) and information doesn't always reach the necessary people


  7. "No career possibilities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Hurtigruten full-time (More than 3 years)

    Pros

    It is a good place to work to kickstart your career. The job is interesting in the beginning.

    Cons

    There are no growth opportunities. Salaries are lower than the average in the market. Job gets boring and repetitive quickly.

    Advice to Management

    Give employees more growing opportunities, raise salaries to the same level as the average in the market.

  8. Helpful (7)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tallinn (Estonia)
    Former Employee - Anonymous Employee in Tallinn (Estonia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hurtigruten full-time (More than 5 years)

    Pros

    The pay is OK, falling behind industry/Talllinn average, though.

    Cons

    The owners of the company (a venture capitalist firm) are in it for a quick buck - the plan is short-sighted on purpose - invest money, make cut-backs - most from employee welfare, show "profits", sell the company.
    The management of the company is incompetent and biased, the messaging is conflicted. The incompetence of the management is seen in almost every decision made - from outsourcing phone agent (and other) jobs to more expensive countries (rumors said the reasons for the move involved some of the management having a personal interest in the companies outsourced to) to freezing payrises and bonuses the same year due to cutbacks. The inability to make a decision and stick to it is almost a daily issue - changes are made and reverted back to original state regularly, causing conflict and frustration for employees tired of the nervous back-and-forth.
    Professional growth in the Tallinn office is limited to jobs revolving around the phone agent job - the lead agent position is the maximum possible for many, one step higher in the ladder than the entry level phone agent position. To go higher than the position, one will most likely need to be included in the inner circle of the important people or get very lucky with timing. Hard work is usually not rewarded with promotion or recognition, but just more work. Speaking up in the company or standing your ground is frowned upon, secretly - if an employee declines a help "request" for any reason, any career possibilities are immediately severely harmed, but in secret - making sure that the employee is kept on board, stuck in their current position but without any progress possible due to the vindictive personalities of some of the management in the company.
    There is a distinct bias within the company - most of the management is in Norway, meaning that Norwegian employees are often treated better than anyone else with seemingly the full range of job positions within the company available to them. Tallinn employees are kept where they belong – at entry positions or doing menial tasks – job opportunities in other offices around the world aren’t ever mentioned by HR in the Tallinn offices. It is even more extreme than this in reality – some supporting role employees in Tallinn are actively kept in the dark as to not accidentally learn and endanger the job of the Norwegian employee they support. Another con – phone agents in Norway, doing the exact same work, in lesser quantities (due to much more employee friendly laws in Norway) get paid 3-4 times more than the Tallinn office employees. Additonally, important events that used to be the norm and helped keep the morale up, such as the summer days event, are now cancelled for the Tallinn office - meanwhile, Norwegian hurtigruten employees fly first class to India for workshops.

    The company is a Kafkaesque absurdity, where things are done for the sake of doing things, where failing upwards beyond competence is standard and where corporate BS has reached intolerable levels (fun fact: employee desktop backgrounds have been changed to the company mission statements, such as „WE CARE“, without an option for the employee to change them), where promises are made to be broken and where the will to grow professionally is aggressively smothered.
    A while ago, I would have recommended the company to someone looking for a stable income. Today, I would not recommend it to anyone. Stay away, you’re worth more.

    Advice to Management

    Consider resigning? Any advice would fall on deaf ears at this point, there's no reason to hope for any improvement.


  9. Helpful (2)

    "One will never have a chance to further develop themselves inside the company unless foreigner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Tallinn (Estonia)
    Current Employee - Reservations Agent in Tallinn (Estonia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hurtigruten full-time (More than a year)

    Pros

    Fairly competitive salary, atleast in comparison to other call centers.
    Nice office facilities

    Cons

    If you start out, you will be promised a possibility to go on the tour that Hurtigruten offers as a product yourself, but after working here for 2 years, this has not been the case. The agents working in the US got the chance right after their training as now has been found out.
    The estonians will never really have a possibility to be promoted, the company would rather get someone not Estonian from the outside as experience has shown and chooses not to be promoted.
    The management does not recognize good ideas and do not hear the voices of the employees, the only thing that matters is selling and pushing the product onto the customers.
    A great example is that at the start of the year employees' bonuses were heavily cut but at the same time workload increased. Now, 3 months later the company has lost 9 people from just 1 team that previously had 20 members, meaning that almost half the team members decided to quit. A part in this played also the fact that as 1 of the leaders of this team, an outsider was appointed and no chance was given to a great ex-employee who actually inspired people to get better and to smile.

    Advice to Management

    Do not cut your employees bonuses if the workload stays the same.
    Listen to the ideas that employees have, some of them are really good.
    Promote people inside the house.


  10. Helpful (1)

    "Good environment, lack of management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Disapproves of CEO

    I worked at Hurtigruten full-time (More than 3 years)

    Pros

    Great office environment, very nice product, chance to go on trips

    Cons

    Lack of management, no investment in staff, no chance of progress


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