Hyatt Reviews | Glassdoor

Hyatt Reviews

Updated August 19, 2017
1,953 reviews

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3.9
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Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
726 Ratings

1,953 Employee Reviews

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Pros
Cons
  • Work - life balance is not easy to obtain working in hotels (in 97 reviews)

  • long hours as with the industry (in 122 reviews)

More Pros and Cons

  1. Helpful (1)

    "Company Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    I have been working at Hyatt full-time (More than a year)

    Pros

    I've had multiple jobs in the past, and Hyatt is by far one of the best companies to work for. They care about their employees, they recognize that treating your employees well leads to having happy guests. Management is amazing at my property, and the company overall is filled with integrity and grace.

    Cons

    Nothing bad to report in my opinion.


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Food & Beverage Manager in Jacksonville, FL
    Current Employee - Assistant Food & Beverage Manager in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hyatt full-time (More than 5 years)

    Pros

    Wonderful opportunities .lots of room to grow. multiple opportunities to transfer around the world.

    Cons

    Long hours. Upper management sometimes doesn't listen to their employees.

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Hyatt full-time

    Pros

    Great people, great opportunities for advancement especially if able to relocate, perfect for people who love people

    Cons

    Depending on position you'll be standing &/or walking your entire shift


  4. "Sales Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt full-time

    Pros

    Great support system and brand standards.

    Cons

    Not enough locations throughout the world.


  5. "Room attendent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Room Attendant in Elmhurst, NY
    Current Employee - Room Attendant in Elmhurst, NY
    Recommends
    Approves of CEO

    I have been working at Hyatt full-time (Less than a year)

    Pros

    Great work environment.HR always helpful.co ordinators and managers all work honestly.

    Cons

    Its been almost 3 months,love working at hyatt


  6. Helpful (1)

    "Fun place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt full-time

    Pros

    Overall it was a fun place to work. It was a very contemporary atmosphere, coworkers with good sense of humor.

    Cons

    When I left there some union talks. Idk why some thought union would be needed.


  7. "Best of the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hyatt full-time (More than 3 years)

    Pros

    Excellent work environtment and great values

    Cons

    With any hospitality career, work/life is difficult to maintain

    Advice to Management

    Keep it up

  8. Helpful (4)

    "Hyatt has been good to me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Event Services Manager in Minneapolis, MN
    Current Employee - Assistant Event Services Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hyatt full-time (More than 5 years)

    Pros

    Good benefits, job security, I feel valued and it's a good work culture. Embraces diversity which I think is important considering the current state of affairs in the US right now. They moved Assistant Managers to hourly so we can earn overtime but we didn't see a decrease in pay from what we were making. I feel I'm making more, as long as I continue working hard. I have opportunities to grow and gain experience in different areas of the hotel to feel more well-rounded. I'm certain I'm happier here than associates at competing hotels - I think more emphasis is placed on care in general.

    Cons

    Lately a lot of focus on cutting spending and labor which makes sense but it doesn't align well with the care culture we are supposed to provide for our guests and our associates. You need to be fully staffed and compensate fairly to provide excellent service and I feel like cutting heavily and having too aggressive a budget doesn't leave hourly associates feeling secure or us managers feeling supported - more stretched thin. But I imagine it feels like this in hotels everywhere right now.

    Advice to Management

    Keep us fully staffed and provide us with the tools we need so we can deliver for the guest. It doesn't help our brand (smaller than Hilton and Marriot) which depends on authentic and exceptional service to spread associates and middle-managers so thin that we can't do our jobs to the best of our ability. That's also how you see manager turnover which has to cost quite a bit of money. Truly care about your teams and we will perform for you and stay with the company.


  9. Helpful (1)

    "Guest Relations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Hyatt full-time (More than 3 years)

    Pros

    Great Insurance
    Great additional benefits- games with awards, short-term long-term disability, life insurance, 12 Free hotel nights a year (if you can schedule them) and employee events and volunteer opportunities

    Cons

    Constant pressure to take more calls, sell more, keep calls short-even with HUGE customer service issues.
    If a call runs long you are supposed to deduct those minutes from your break time or it counts double against you.
    Crappy holiday schedules. You don't always have much choice
    Difficult to get time off, free hotel nights are very limited in availability and takes up to 20 hours of personal time to try to find it and schedule it to use all 12 per year.
    Management dishonesty and favoritism. (They don't apply policies equally to everyone and make determinations on the amount of bonuses they will get)
    Vague policies that can be interpreted different ways depending on what manager feels like at the moment. (Enforce differently for each employee)
    Low pay in entry positions.

    Advice to Management

    Live up to company mission and top executive's intent in policies. Top management take a closer look at middle management and how they achieve their goals.


  10. "STAFF"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hyatt part-time

    Pros

    GREAT COMPANY AND FRIENDLY EMPLOYEES

    Cons

    Wages are low and benefits are not that great

    Advice to Management

    KEEP UP THE GOOD WORK


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