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Hyatt Reviews
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Full-timePart-timeApprove of CEO
Mark S. Hoplamazian
726 Ratings
Pros
Great benefits and compensation plans (in 160 reviews)
Good benefits and friendly staff (in 87 reviews)
Cons
Work - life balance is not easy to obtain working in hotels (in 97 reviews)
long hours as with the industry (in 122 reviews)
Helpful (1)
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"Company Review"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Hyatt full-time (More than a year)
Pros
I've had multiple jobs in the past, and Hyatt is by far one of the best companies to work for. They care about their employees, they recognize that treating your employees well leads to having happy guests. Management is amazing at my property, and the company overall is filled with integrity and grace.
Cons
Nothing bad to report in my opinion.
Hyatt 2017-08-17 12:23 PDT![Hyatt Logo]()
"Great Company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Hyatt full-time (More than 5 years)
Pros
Wonderful opportunities .lots of room to grow. multiple opportunities to transfer around the world.
Cons
Long hours. Upper management sometimes doesn't listen to their employees.
Hyatt 2017-08-19 14:00 PDT![Hyatt Logo]()
"Great Company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsI worked at Hyatt full-time
Pros
Great people, great opportunities for advancement especially if able to relocate, perfect for people who love people
Cons
Depending on position you'll be standing &/or walking your entire shift
Hyatt 2017-08-17 00:33 PDT![Hyatt Logo]()
"Sales Manager"
StarStarStarStarStarI have been working at Hyatt full-time
Pros
Great support system and brand standards.
Cons
Not enough locations throughout the world.
Hyatt 2017-08-16 20:16 PDT![Hyatt Logo]()
"Room attendent"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsApproves of CEOI have been working at Hyatt full-time (Less than a year)
Pros
Great work environment.HR always helpful.co ordinators and managers all work honestly.
Cons
Its been almost 3 months,love working at hyatt
Hyatt 2017-08-16 09:08 PDTHelpful (1)
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"Fun place to work."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
I worked at Hyatt full-time
Pros
Overall it was a fun place to work. It was a very contemporary atmosphere, coworkers with good sense of humor.
Cons
When I left there some union talks. Idk why some thought union would be needed.
Hyatt 2017-08-09 19:01 PDT![Hyatt Logo]()
"Best of the best"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Hyatt full-time (More than 3 years)
Pros
Excellent work environtment and great values
Cons
With any hospitality career, work/life is difficult to maintain
Advice to Management
Keep it up
Hyatt 2017-08-06 20:22 PDTHelpful (4)
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"Hyatt has been good to me"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Hyatt full-time (More than 5 years)
Pros
Good benefits, job security, I feel valued and it's a good work culture. Embraces diversity which I think is important considering the current state of affairs in the US right now. They moved Assistant Managers to hourly so we can earn overtime but we didn't see a decrease in pay from what we were making. I feel I'm making more, as long as I continue working hard. I have opportunities to grow and gain experience in different areas of the hotel to feel more well-rounded. I'm certain I'm happier here than associates at competing hotels - I think more emphasis is placed on care in general.
Cons
Lately a lot of focus on cutting spending and labor which makes sense but it doesn't align well with the care culture we are supposed to provide for our guests and our associates. You need to be fully staffed and compensate fairly to provide excellent service and I feel like cutting heavily and having too aggressive a budget doesn't leave hourly associates feeling secure or us managers feeling supported - more stretched thin. But I imagine it feels like this in hotels everywhere right now.
Advice to Management
Keep us fully staffed and provide us with the tools we need so we can deliver for the guest. It doesn't help our brand (smaller than Hilton and Marriot) which depends on authentic and exceptional service to spread associates and middle-managers so thin that we can't do our jobs to the best of our ability. That's also how you see manager turnover which has to cost quite a bit of money. Truly care about your teams and we will perform for you and stay with the company.
Hyatt 2017-07-27 09:02 PDTHelpful (1)
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"Guest Relations"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookApproves of CEOI worked at Hyatt full-time (More than 3 years)
Pros
Great Insurance
Great additional benefits- games with awards, short-term long-term disability, life insurance, 12 Free hotel nights a year (if you can schedule them) and employee events and volunteer opportunitiesCons
Constant pressure to take more calls, sell more, keep calls short-even with HUGE customer service issues.
If a call runs long you are supposed to deduct those minutes from your break time or it counts double against you.
Crappy holiday schedules. You don't always have much choice
Difficult to get time off, free hotel nights are very limited in availability and takes up to 20 hours of personal time to try to find it and schedule it to use all 12 per year.
Management dishonesty and favoritism. (They don't apply policies equally to everyone and make determinations on the amount of bonuses they will get)
Vague policies that can be interpreted different ways depending on what manager feels like at the moment. (Enforce differently for each employee)
Low pay in entry positions.Advice to Management
Live up to company mission and top executive's intent in policies. Top management take a closer look at middle management and how they achieve their goals.
Hyatt 2017-08-17 14:44 PDT![Hyatt Logo]()
"STAFF"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI worked at Hyatt part-time
Pros
GREAT COMPANY AND FRIENDLY EMPLOYEES
Cons
Wages are low and benefits are not that great
Advice to Management
KEEP UP THE GOOD WORK
Hyatt 2017-08-16 17:08 PDT
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