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Hyatt

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Hyatt

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Hyatt Reviews

Updated May 29, 2023

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Found 5,973 of over 6K reviews
4.0
77% Recommend to a Friend
Hyatt President and CEO Mark S. Hoplamazian
89% Approve of CEO
Top CEOs 2021

Found 5,637 of over 6K reviews

4.0
77%
Recommend to a Friend
89%
Approve of CEO
Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
2,146 Ratings

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Top Review Highlights by Sentiment

Pros
  • "GREAT BENEFITS!! Insurance is great and the hotel discounts.(in 574 reviews)
  • "And some of the people that work there are great people whom I will miss.(in 272 reviews)
  • "Great culture and family feel(in 118 reviews)
  • "Tips and coworkers were great(in 105 reviews)
  • "Employee friendly and visible growth.(in 98 reviews)
Cons
  • "management was poor.(in 277 reviews)
  • "Pay is low and sometimes it can feel like there is shadiness happening at higher levels(in 261 reviews)
  • "Long hours pretty intense job highly stressful as you are dealing with high volume of clients.(in 225 reviews)
  • "the salaries are LOW!!! that creates tension between people who are in hierarchical positions and people(e.g.(in 128 reviews)
  • "No work life balance / HR is fully committed to helping the company and not the employees that raise issues.(in 118 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Hyatt and is not affected by filters.

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  1. 5.0
    Current Employee, more than 3 years

    Great mountain/resort job

    May 29, 2023 - Anonymous Employee in Vail, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Rewarding place to work both professionally and recreationally

    Cons

    difficult region to commute to from outside the county

    Be the first to find this review helpful
  2. 4.0
    Former Employee, more than 1 year

    Overall Good

    May 22, 2023 - Front Desk Receptionist in San Ramon, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Great benefits -almost all staff are kind -good company values -occasional downtime -fairly easy job

    Cons

    -you have to drive a large shuttle -entering guests' rooms can be an uncomfortable experience -early or late hours -you work with one other coworker at the front desk all shift, so it could be fun or awful depending on that coworker

    Continue reading
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  4. 5.0
    Current Employee, more than 8 years

    Great Benefits

    May 27, 2023 - Night Auditor/Front Desk Agent in Lahaina, HI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Competitive wages and comprehensive benefits package.

    Cons

    As employees are under union contract, a 401(k) is not offer. In place there is a pension plan.

    Be the first to find this review helpful
  5. 5.0
    Former Employee, more than 3 years

    Great company to work for

    May 24, 2023 - Systems Engineer in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, remote working opportunity, good work/life balance, healthy work environment

    Cons

    The promotion path is not clearly defined

    Be the first to find this review helpful
  6. 5.0
    Current Employee, more than 8 years

    Great place to work

    May 25, 2023 - Assistant Banquet Manager in Denver, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place to move up the ladder

    Cons

    No downsides, great place to work

    Be the first to find this review helpful
  7. 5.0
    Former Employee

    Great work/ life balance

    May 25, 2023 - Cashier/Barista 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly environment and great work experience

    Cons

    Not a lot of hours given

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  8. 5.0
    Current Employee

    Great Job

    May 22, 2023 - Sales Manager in Washington, DC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great hotel benefits including free rooms, WFH options, discounted food at all properties

    Cons

    No vacation for first year with company. No 401k match for first year.

    Be the first to find this review helpful
  9. 3.0
    Current Employee, more than 10 years

    Enter at your own Risk - Inconsistent

    May 26, 2023 - On-Call Banquet Server in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    decent money, most colleagues are really good at what they do, excellent food in cafeteria

    Cons

    infighting amongst supervisory and managerial staff, old boys mentality permeates throughout, no balance

    Continue reading
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  10. 5.0
    Current Employee, more than 1 year

    Front desk assistant Hyatt

    May 16, 2023 - Front Desk Receptionist in San Jose, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -plenty of downtime to do other tasks - discounts on rooms - 12 free nights for full time workers - easy to get to know coworkers

    Cons

    - no time off - no holidays off - very demanding

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  11. 5.0
    Former Employee, less than 1 year

    Great Job

    May 23, 2023 - Sales Associate in Chesterfield, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Love working at the Hyatt

    Cons

    Hard work but very rewarding

    Continue reading
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Viewing 1 - 10 of 5,637 Reviews
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Hyatt Reviews FAQs

Hyatt has an overall rating of 4.0 out of 5, based on over 6,469 reviews left anonymously by employees. 77% of employees would recommend working at Hyatt to a friend and 66% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Hyatt employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Hyatt. This rating has been stable over the past 12 months.

77% of Hyatt employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Hyatt 3.5 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Hyatt to be culture, career development, benefits and the cons to be work life balance, management, compensation.

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Glassdoor has 6,469 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.