Hyatt Reviews | Glassdoor

Hyatt Reviews

Updated December 13, 2017
2,111 reviews

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3.9
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Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
782 Ratings

2,111 Employee Reviews

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Pros
Cons
  • Work - life balance is not easy to obtain working in hotels (in 102 reviews)

  • long hours as with the industry (in 136 reviews)

More Pros and Cons

  1. "Guest Request"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt full-time

    Pros

    Provide you with good benefits and deals

    Cons

    Very hard work/over-working is typical


  2. Helpful (1)

    "Remote Reservations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Remote Reservationist in Cocoa, FL
    Current Employee - Remote Reservationist in Cocoa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hyatt full-time (Less than a year)

    Pros

    It's the most amazing job in my whole life. It's everything I've looked for in s career. I'll be here until I retire.

    Cons

    Customers can have bad attitudes and call volume can be high, tech issues.

    Advice to Management

    Keep doing what you do, I'm so happy here.

  3. "F&B Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook

    I worked at Hyatt full-time

    Pros

    promote from with-in
    paid for relocation

    Cons

    work life balance sucks. the minute you try to have this, they add more to your plate


  4. "Gallery Host"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt full-time

    Pros

    Relaxed atmosphere. Great management team.

    Cons

    Onboarding/training process is slim. you learn as you go


  5. "Cocktail waitress"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt full-time

    Pros

    Laid back atmosphere with great customers

    Cons

    Slow during off season, less iopportunity to make money


  6. "Best Company I have worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Administrative Assistant in Seattle, WA
    Current Employee - Sales Administrative Assistant in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hyatt full-time (More than a year)

    Pros

    Great Family feel environment. People truly do care about you.
    Hyatt supports career growth and encourages you to challenge yourself, personally and professionally.

    Cons

    Double standards depending on your position.


  7. Helpful (1)

    "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Hyatt full-time (More than a year)

    Pros

    You get a discount with the company for hotels but everything must be approved by a manager. Overall they are trying to push policy very widely with the company which is improving the customer service. You get to meet so many people and you can always find something to work on while at work.

    Cons

    Scheduling was always hard. I would work 3PM-11PM and end up leaving work at 12;30AM and was scheduled at 7AM to work. So I was always tired and didn't have enough time to study for my college classes.

    Advice to Management

    Listen not only to the customers needs but your employees as well.

  8. Helpful (1)

    "Decent Company to work for a short time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    Many different shift schedules available

    Cons

    Have to push their credit card on every guest that calls


  9. Helpful (1)

    "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt full-time

    Pros

    Friendly environment, beautiful hotels, good benefits.

    Cons

    Low pay raises, high-turnover rate


  10. Helpful (1)

    "Assistant F&B Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Food and Beverage Manager
    Current Employee - Assistant Food and Beverage Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hyatt full-time (More than 3 years)

    Pros

    Free hotel nights and reduced nights

    Cons

    Long hours and low pay


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