Hyatt Reviews | Glassdoor

Hyatt Reviews

Updated August 22, 2017
1,957 reviews

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3.9
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Hyatt President and CEO Mark S. Hoplamazian
Mark S. Hoplamazian
726 Ratings

1,957 Employee Reviews

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Pros
Cons
  • Work - life balance is not easy to obtain working in hotels (in 97 reviews)

  • long hours as with the industry (in 122 reviews)

More Pros and Cons

  1. Helpful (2)

    "Company Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    I have been working at Hyatt full-time (More than a year)

    Pros

    I've had multiple jobs in the past, and Hyatt is by far one of the best companies to work for. They care about their employees, they recognize that treating your employees well leads to having happy guests. Management is amazing at my property, and the company overall is filled with integrity and grace.

    Cons

    Nothing bad to report in my opinion.


  2. "Front Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Richardson, TX
    Current Employee - Front Desk Agent in Richardson, TX
    Recommends
    Positive Outlook

    I have been working at Hyatt full-time (More than a year)

    Pros

    I love working here. My coworkers and bosses are nice. We are an extended stay hotel so its cool to be able to connect to the guests.

    Cons

    You don't always get the hours you were originally hired for. Because it is a hotel weekends and holidays are open so someone needs to work them

  3. "Banquet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Banquet Manager in Hauppauge, NY
    Current Employee - Assistant Banquet Manager in Hauppauge, NY
    Recommends
    Positive Outlook

    I have been working at Hyatt part-time

    Pros

    Great place to work if you enjoy being surrounded by people

    Cons

    The heavy lifting will hurt you in due time


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Food & Beverage Manager in Jacksonville, FL
    Current Employee - Assistant Food & Beverage Manager in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hyatt full-time (More than 5 years)

    Pros

    Wonderful opportunities .lots of room to grow. multiple opportunities to transfer around the world.

    Cons

    Long hours. Upper management sometimes doesn't listen to their employees.


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Hyatt full-time

    Pros

    Great people, great opportunities for advancement especially if able to relocate, perfect for people who love people

    Cons

    Depending on position you'll be standing &/or walking your entire shift


  6. "Sales Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt full-time

    Pros

    Great support system and brand standards.

    Cons

    Not enough locations throughout the world.


  7. "Room attendent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Room Attendant in Elmhurst, NY
    Current Employee - Room Attendant in Elmhurst, NY
    Recommends
    Approves of CEO

    I have been working at Hyatt full-time (Less than a year)

    Pros

    Great work environment.HR always helpful.co ordinators and managers all work honestly.

    Cons

    Its been almost 3 months,love working at hyatt

  8. Helpful (1)

    "Fun place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hyatt full-time

    Pros

    Overall it was a fun place to work. It was a very contemporary atmosphere, coworkers with good sense of humor.

    Cons

    When I left there some union talks. Idk why some thought union would be needed.


  9. "Best of the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hyatt full-time (More than 3 years)

    Pros

    Excellent work environtment and great values

    Cons

    With any hospitality career, work/life is difficult to maintain

    Advice to Management

    Keep it up


  10. Helpful (4)

    "Hyatt has been good to me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Event Services Manager in Minneapolis, MN
    Current Employee - Assistant Event Services Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hyatt full-time (More than 5 years)

    Pros

    Good benefits, job security, I feel valued and it's a good work culture. Embraces diversity which I think is important considering the current state of affairs in the US right now. They moved Assistant Managers to hourly so we can earn overtime but we didn't see a decrease in pay from what we were making. I feel I'm making more, as long as I continue working hard. I have opportunities to grow and gain experience in different areas of the hotel to feel more well-rounded. I'm certain I'm happier here than associates at competing hotels - I think more emphasis is placed on care in general.

    Cons

    Lately a lot of focus on cutting spending and labor which makes sense but it doesn't align well with the care culture we are supposed to provide for our guests and our associates. You need to be fully staffed and compensate fairly to provide excellent service and I feel like cutting heavily and having too aggressive a budget doesn't leave hourly associates feeling secure or us managers feeling supported - more stretched thin. But I imagine it feels like this in hotels everywhere right now.

    Advice to Management

    Keep us fully staffed and provide us with the tools we need so we can deliver for the guest. It doesn't help our brand (smaller than Hilton and Marriot) which depends on authentic and exceptional service to spread associates and middle-managers so thin that we can't do our jobs to the best of our ability. That's also how you see manager turnover which has to cost quite a bit of money. Truly care about your teams and we will perform for you and stay with the company.


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