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Hyatt Reviews
Updated May 29, 2023
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Found 5,973 of over 6K reviews
77% Recommend to a Friend
Found 5,637 of over 6K reviews
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Approve of CEO
Mark S. Hoplamazian
2,146 Ratings
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Top Review Highlights by Sentiment
Pros
Cons
- "Pay is low and sometimes it can feel like there is shadiness happening at higher levels" (in 261 reviews)
- "Long hours pretty intense job highly stressful as you are dealing with high volume of clients." (in 225 reviews)
- "the salaries are LOW!!! that creates tension between people who are in hierarchical positions and people(e.g." (in 128 reviews)
- "No work life balance / HR is fully committed to helping the company and not the employees that raise issues." (in 118 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Hyatt and is not affected by filters.
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- Current Employee, more than 3 years★★★★★
Great mountain/resort job
May 29, 2023 - Anonymous Employee in Vail, CORecommendCEO ApprovalBusiness OutlookPros
Rewarding place to work both professionally and recreationally
Cons
difficult region to commute to from outside the county
- Former Employee, more than 1 year★★★★★
Overall Good
May 22, 2023 - Front Desk Receptionist in San Ramon, CARecommendCEO ApprovalBusiness OutlookPros
-Great benefits -almost all staff are kind -good company values -occasional downtime -fairly easy job
Cons
-you have to drive a large shuttle -entering guests' rooms can be an uncomfortable experience -early or late hours -you work with one other coworker at the front desk all shift, so it could be fun or awful depending on that coworker
Continue reading - Current Employee, more than 8 years★★★★★
Great Benefits
May 27, 2023 - Night Auditor/Front Desk Agent in Lahaina, HIRecommendCEO ApprovalBusiness OutlookPros
Competitive wages and comprehensive benefits package.
Cons
As employees are under union contract, a 401(k) is not offer. In place there is a pension plan.
- Former Employee, more than 3 years★★★★★
Great company to work for
May 24, 2023 - Systems Engineer in Chicago, ILRecommendCEO ApprovalBusiness OutlookPros
Great benefits, remote working opportunity, good work/life balance, healthy work environment
Cons
The promotion path is not clearly defined
- Current Employee, more than 8 years★★★★★
Great place to work
May 25, 2023 - Assistant Banquet Manager in Denver, CORecommendCEO ApprovalBusiness OutlookPros
Great place to move up the ladder
Cons
No downsides, great place to work
- Former Employee★★★★★
Pros
Friendly environment and great work experience
Cons
Not a lot of hours given
- Current Employee★★★★★
Pros
Great hotel benefits including free rooms, WFH options, discounted food at all properties
Cons
No vacation for first year with company. No 401k match for first year.
- Current Employee, more than 10 years★★★★★
Enter at your own Risk - Inconsistent
May 26, 2023 - On-Call Banquet Server in Seattle, WARecommendCEO ApprovalBusiness OutlookPros
decent money, most colleagues are really good at what they do, excellent food in cafeteria
Cons
infighting amongst supervisory and managerial staff, old boys mentality permeates throughout, no balance
Continue reading - Current Employee, more than 1 year★★★★★
Front desk assistant Hyatt
May 16, 2023 - Front Desk Receptionist in San Jose, CARecommendCEO ApprovalBusiness OutlookPros
-plenty of downtime to do other tasks - discounts on rooms - 12 free nights for full time workers - easy to get to know coworkers
Cons
- no time off - no holidays off - very demanding
- Former Employee, less than 1 year★★★★★
Pros
Love working at the Hyatt
Cons
Hard work but very rewarding
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Hyatt Reviews FAQs
Hyatt has an overall rating of 4.0 out of 5, based on over 6,469 reviews left anonymously by employees. 77% of employees would recommend working at Hyatt to a friend and 66% have a positive outlook for the business. This rating has been stable over the past 12 months.
77% of Hyatt employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Hyatt 3.5 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Hyatt to be culture, career development, benefits and the cons to be work life balance, management, compensation.
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