Hyatt Reviews | Glassdoor

Hyatt Reviews

Updated January 15, 2018
2,138 reviews

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2,138 Employee Reviews

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Pros
Cons
  • Work - life balance is not easy to obtain working in hotels (in 103 reviews)

  • long hours as with the industry (in 137 reviews)

More Pros and Cons

  1. "It's okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Dania Beach, FL
    Current Employee - Front Desk Agent in Dania Beach, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at Hyatt full-time (More than a year)

    Pros

    Free food (sometimes), tip money, guests are usually friendly

    Cons

    Guest can be totally rude, a lot of multitasking, irregular hours


  2. Helpful (1)

    "Gallery Host"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gallery Host in Marlboro, ME
    Current Employee - Gallery Host in Marlboro, ME
    Recommends
    No opinion of CEO

    I have been working at Hyatt full-time (More than a year)

    Pros

    Great Brand to work for. Family Environment

    Cons

    Have to stand the whole shift

  3. Helpful (1)

    "Director of Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hyatt full-time

    Pros

    Tenue of great, hard-working and caring people

    Cons

    Walks the tight line with efficiencies to keep overhead low enough.

    Advice to Management

    Keep listening and connecting with your people. They care and put their hearts in everything they do.


  4. Helpful (1)

    "Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Smart colleagues, modern office, good benefits

    Cons

    Lack of recognition, office politics


  5. "Hyatt Regency Savannah (Banquet Server)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FT Banquet Server in Savannah, GA
    Former Employee - FT Banquet Server in Savannah, GA

    I worked at Hyatt full-time (More than a year)

    Pros

    Good money during busy seasons
    Nothing about it was difficult or complex
    A lot of down time while customers are eating
    Banquet's management/ supervisors were excellent. Always hands-on and they weren't afraid to help the employees with any problem that arose.

    Cons

    When busy, had to work triple shifts 3 days in a row, although this was a rare occurrence. During the slow season you would be lucky to work 3-4 shifts all week. Management of the hotel, in general, is god awful. No organization, poor leadership, always put the blame on everyone else but themselves. This location is a training hotel for a lot of management and directors, so the lack of experience definitely ties into what I mentioned above.

    Advice to Management

    CARE FOR YOUR EMPLOYEES. LET THEM KNOW YOU APPRECIATE THEIR HARD WORK. LISTEN TO WHAT THE EMPLOYEES HAVE TO SAY INSTEAD OF ASSUMING YOU KNOW BETTER THAN THEM. Before you hand orders down through your managers to the employees, make sure you are present in the hotel bar/restaurant and understand the daily operations before making major changes that severely affect the staff.


  6. "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Free hotels and other benefits

    Cons

    Performance pressure, rude customers, quality assurance


  7. "Good Company, Lots of Pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hyatt part-time

    Pros

    Hotel perks, incentives, flexible scheduling

    Cons

    Lots of pressure, mistakes are not easily forgiven, lack of training, little management/employee support

  8. "Ehh... This Job Wasn't For Me."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Sarasota, FL
    Former Employee - Front Desk Agent in Sarasota, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hyatt full-time (Less than a year)

    Pros

    Great employee perks with discounted hotel stays and discounts on other properties.

    Cons

    Management is confused. Not clear directions from the top down. Training is a mess and support from management was spotty, to say the least. However, the Top Management has changed since I worked at the property. Pay is terrible.

    Advice to Management

    Listen to those working the front lines on how to better run this property. All calls shouldn't go through the front desk with the volume of tasks given to the front desk staff. They are set up for failure.


  9. "Securtity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hyatt full-time

    Pros

    Fellow employees are the best

    Cons

    Certain guests can be frustrating

    Advice to Management

    Be present for your department


  10. "Deli Attendant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hyatt part-time

    Pros

    A good family working environment helps improve-productions

    Cons

    A loss of culture for some locations


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