Hyatt Reviews | Glassdoor

Hyatt Reviews

Updated August 12, 2017
176 reviews

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Pros
Cons
  • Work - life balance is not easy to obtain working in hotels (in 97 reviews)

  • long hours as with the industry (in 122 reviews)

More Pros and Cons

  1. Helpful (1)

    "Welcome to the Hyatt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage Supervisor in Chicago, IL
    Former Employee - Food and Beverage Supervisor in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hyatt (More than 5 years)

    Pros

    if you are union you are protected by union . If you are non union you job is secure and mangament has you back .

    Cons

    The union keeps lazy worthless employees with bad attitudes who do not want to do their job.

    Advice to Management

    Keep managers who are good leaders . Stop hiring dorky college grads with no experience and cnt manage in an establishment they have never worked in.


  2. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in McKinney, TX
    Current Employee - Anonymous Employee in McKinney, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Hyatt full-time (More than 3 years)

    Pros

    Put together a lot of colleague events that are really fun. The associates there are really friendly. The hotel property is really nice (front of house and back of house).

    Cons

    Management plays favorites and that can hurt your potential to move up within the company. They say the purpose of the company is to show care but that only applies to some of the associates and not all of them.

    Advice to Management

    Work on showing care to all associates within your hotel not just the favorite few.

  3. Helpful (3)

    "Make reservations and handle any escalations."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Specialist in Omaha, NE
    Current Employee - Guest Service Specialist in Omaha, NE
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hyatt full-time (More than 3 years)

    Pros

    Flexible schedule.
    People are nice.
    You get 12 free nights a year.
    Commissions.
    You can be a remote agent.
    Great managers.

    Cons

    It's a phone job. You sometimes feel like you can't breathe because of back to back calls. You have to offer a Hyatt Credit Card to almost every caller. People who get upset and ask for a manager are given to you. If they still don't feel your responses for sufficient you can transfer them to the next "manager".

    Promoting up sometimes feels like a pay cut since you can make more on the phones.


  4. "Not current with the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Reporting Business Analyst in Chicago, IL
    Former Contractor - Reporting Business Analyst in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hyatt as a contractor (Less than a year)

    Pros

    - Good pay
    - Freedom to work independently
    - Many professionals at the lower levels that strive to help you succeed

    Cons

    - Their technology is lagging behind the competition
    - They are simply playing catch up, copying tools used by competitors like Marriott, rather than actually innovating
    - The attempts at innovation seemed to come out of their marketing team, which did not seem to understand what their niche is. In 6 months I saw them revising their brand multiple times being unsure which audience each hotel truly catered to

    Advice to Management

    - Truly vet your employees, it seemed the least qualified were the ones who went the furthest
    - Stop having 80% of your IT team be contractors, it kills the morale and shows you are not truly invested.


  5. "It was okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Hyatt part-time

    Pros

    Overtime and lots of it.

    Cons

    Not good at maintaining there website, room numbers availability. It was terrible.

    Advice to Management

    Know your numbers.


  6. Helpful (1)

    "Front desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Hyatt full-time

    Pros

    The company has great benefits

    Cons

    Lack of integrity. Blatant favoritism

    Advice to Management

    Show some empathy.


  7. Helpful (1)

    "Server Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY

    I worked at Hyatt part-time

    Pros

    Great benefits with Hyatt, and you get to meet some interesting people day in, and day out.

    Cons

    Be prepared to work, and do other server's jobs while servers focus on customers. The load seems to not equal out when you're paid server salary with very minimal tips (at most 5$/day).

    Advice to Management

    Treat everyone equally, and don't play favorites

  8. "Grand Hyatt, Denver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hyatt full-time (More than 5 years)

    Pros

    Hyatt hotels is perhaps the finest hotelier in America - smart growth, beautiful properties, a eye to detail, adequate benefits

    Cons

    Haughty, Lazy management, ineffective Human Resources, favoritism for schmoozers, rampant gossip by long term employees, property is not clean everywhere - kitchen cooler, purchasing supply areas are not clear as they should be, stock not rotated always as should be.

    Advice to Management

    Seek work if an industry where you actually want to work -hotel management is not a 'profession' (highly trained culinary is an exception) anyone can learn how to stand around and pretend to be important.


  9. "It works for some..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Front Office Agent
    Current Employee - Front Office Agent

    I have been working at Hyatt (Less than a year)

    Pros

    As of now:
    My coworkers are amazing and great. They will be what I will miss the most.
    Free lunch everyday (however quality could be considered questionable).
    Earning tips and getting more money from upselling on top of your hourly pay.
    The diversity
    The stories you could tell
    SOME guests
    Always learning something new
    Management wasn't bad.
    Location
    Normally always busy, high performing hotel

    Cons

    As of now:
    The pay isn't that great and definitely is not worth it, especially if you have a long commute. Any money you make is less because of gas or any money you pay just to get there.
    Like someone else said, this job may make you appreciate a predictable 9-5 job where you never have to face a customer again.
    8 plus hours standing on your feet
    Schedule can be unpredictable, hours can/are long, you can't plan a darn thing.
    If you're new, you start at the bottom, which can be annoying if you want to take days off.
    Some guests will just ruin your day and you'll have to deal with certain wackos from conventions.
    You're never fully trained or comfortable before 6 months or more.
    You can't transfer to another property for at least a year. So tough luck if you realize the front desk is not your thing before then.
    Just wasn't the best fit for me and my goals.

    Advice to Management

    None, except giving front desk agents a better cut of the upsells. Otherwise, just the nature of the job.


  10. "Too Corporate for there own good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Officer in Sacramento, CA
    Former Employee - Security Officer in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It can be fun and exciting. You meet all sorts of people and the experiences are remarkable. If your single and young, this can be a great start for you. They have benefits and free lunch food in there cafeteria. Everything about there perks is pretty basic in the hotel industry. They do offer 12 free rooms a year anywhere but that has a catch like most things. The location and extreme structure is what sells this place. They do not take risks or think outside the box. This means its safe and runs life a slow moving train.

    Cons

    They are very corporate. You opinion dose not matter and you will be generalized while being micromanaged to death. They will treat you like a child with no real incentive to work harder besides the iron thumb of management weighing you down with a pat on the back. Management is very much like high school with there clicks. They all fight with one another while using you as a pawn. If you speak up or lash out, despite your job performance, they will quickly use everything they can to fire you legally. Also good luck with getting any sort of unemployment, no matter how you were let go. They have a team of lawyers who will stop at nothing to destroy you in court. Everything you sign will be used against you. They will trick you into signing these thing during the course of you employment. I even had a judge side with me and criticize them for there use of wordage and trickery in explaining the simplest things. Do not attempt to make a career out of them. My recommendation is that use them as a stepping stone or summer job. If you are a young student this job is perfect. Most managers and supervisors quite and move on once they realize they are overworked and underpaid. If you are presented with two job offers and the Hyatt is one of them, do your self a favor and go with the other job. Don't be fooled into there advertisements as an A-1 company to work for. This is simple propaganda that they bought and tricked there way to the top of that list. They are very powerful and have there hands in deep pockets. They are experts in staying out of the news. Anything negative will be quickly rubbed out. If fact, I pretty sure once I post this, It will get deleted because......

    Advice to Management

    Quite and move on. This place will destroy you.


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