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Hyland Quality Assurance Reviews

Updated Apr 5, 2021

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Found 36 of over 827 reviews

2.4
10%
Recommend to a Friend
55%
Approve of CEO
Hyland President and CEO Bill Priemer
Bill Priemer
25 Ratings

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Ratings by Demographics

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  1. 5.0
    Current Employee, less than 1 year

    Great place

    Sep 18, 2019 - Quality Assurance Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people are awesome. Everyone is there to help everyone.

    Cons

    The pay is slightly below national average.

    Be the first to find this review helpful
  2. 3.0
    Current Intern, more than 3 years

    You cannot have it all

    Apr 5, 2021 - Quality Assurance Intern in Westlake, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work life balance and fun culture

    Cons

    The pay is not comparable to other companies in the areas

    Be the first to find this review helpful
  3. 3.0
    Former Employee, more than 5 years

    Disappointing

    Mar 2, 2021 - Software QA Test Analyst in Westlake, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Had a good run before Covid

    Cons

    Laid Off due to jobs transitioning to India and Poland

    Continue reading
    15 people found this review helpful
  4. 2.0
    Former Employee, more than 10 years

    The end of a great place

    Mar 5, 2021 - QA Analyst in Cleveland, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Sabbatical program Flex time Decent PTO earning schedule Great coworkers Work from home but don’t know if that will carry forward after the pandemic Some low level managers are incredible

    Cons

    The pay is abysmal. I’m talking some people being underpaid by $30,000 or more. They claim to have “fixed it” but many people have brought up that nothing changed and they are still way under market for the area Hyland is in. They aren’t going to be able to compete in the new job market but I guess that doesn’t matter see below. Hyland has completely lost its focus and ability to execute. VP and C-suite executives are completely clueless and are dragging the business down hard. The current CTO is nothing more then a hatchet man for the private equity firm that owns Hyland. He is completely clueless on how to move the company forward with its “cloud” offerings and is simply doing the bidding of the PE firm to slash cost to the bone no matter the problems it causes. For example Hyland wants to move into SaaS but has no clue how to do it. Instead of researching and following a traditional path or hiring consultants they decided to just try it out with no leadership. Well it hasn’t worked so now they are blaming employees (developers and QA) for not executing fast enough and have laid off 150 or so people with ZERO notice on a zoom call. We are talking people with 10 and sometimes 20 years with the company thrown out like used napkins. As if this isn’t bad enough they talk constantly about how hiring is a priority but all new R&D hiring will be in low cost areas like India and Poland. When employees expressed concerned they were told by the CEO “There is no such thing as an American job, we are a global company.” Really this happened. This is all during a global pandemic mind you. One might think after all of this they would fire some leadership too because they created the plan that failed. Well you’d be wrong! How about doubling down on the same awful plan as before with less people! Seems smart... They are also throwing around “threats” about people not performing and how they are going to be tracking productivity very closely (aka micromanaging) because it’s the fault of the employees things are the way they are. Ultimately the reputation of what Hyland was 10-15 years ago is all that is a draw anymore for people. It’s a shell of its former self and tenured people are leaving in droves. It’s not a terrible place to work but it certainly isn’t worth staying at for any long term. I would look elsewhere where you will be paid adequately. Hyland is a directionless dinosaur being run by a Private Equity firm and their yes man that has zero interest in its longevity or standing, anyone with sense is abandoning ship.

    Continue reading
    26 people found this review helpful
  5. 3.0
    Former Employee

    Not what it used to be

    Feb 1, 2021 - QA Analyst II in Westlake, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working from home, teammates, coworkers

    Cons

    Unclear vision, changing corporate values

    4 people found this review helpful
  6. 2.0
    Former Employee, less than 1 year

    less money for more work

    Feb 12, 2021 - QA Analyst in Cleveland, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    work culture is only satisfactory

    Cons

    below market salary and more expectations

    7 people found this review helpful
  7. 4.0
    Former Employee, more than 1 year

    Good Company

    Feb 2, 2021 - Quality Assurance Analyst in Westlake, LA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work/life balance, amazing coworkers and management

    Cons

    The pay is below average

    1 person found this review helpful
  8. 1.0
    Current Employee, more than 8 years

    Treats the software developers like 2nd class citizens

    Feb 26, 2021 - Quality Assurance Analyst in Westlake, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Relaxed dress code Flexible hours Sabbatical program

    Cons

    Extremely low wages Bad culture in the department, no one feels safe with their job The higher ups do not respect any of the people who actually make the product they sell

    Continue reading
    13 people found this review helpful
  9. 1.0
    Former Employee, more than 5 years

    Grass Isn't Always Greener

    Jan 27, 2021 - QA Analyst II in Westlake, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some seriously talented people work there.

    Cons

    Hyland just let go of dozens of talented individuals in the product delivery department. But I would have given them one start even before that. Their job structure, aside from being way outside of industry standards, has changed three times in the six years I've been there, to the point where I wouldn't have known how to get a raise even if they recognized that I deserved one, which the didn't. They also underpay fairly drastically for the amount of experience and expertise a person has. The benefits are underwhelming. And the cliques can get pretty intense. Now that they don't have all their employees in their big, flashy corporate campus, it's easier to see the real company and what they represent, and who they represent (the investors). They even axed the holiday party a few years ago.

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    48 people found this review helpful
  10. 3.0
    Former Employee, more than 5 years

    A good place to start your career

    Jan 22, 2021 - Quality Assurance Analyst in Westlake, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of benefits, good culture, good progressive culture, and a good work environment.

    Cons

    Like a lot of other reviews, pay is not very competitive.

    Continue reading
    1 person found this review helpful
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